Andhika Wahyu Purnomo
Technical Service Manager
Bogor,JB
Summary
Seasoned Engineering Manager seamlessly integrates project technical aspects and makes information relatable to non-technical personnel. Experienced leader and technical manager with thirteen-year history in field. Clear communicator, decision maker and problem solver.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Technical Service Manager
PT. Buhler Indonesia
05.2021 - Current
- Support After Sales Service, including complaint, warranty service, emergency service and other technical problem relates to Buhler product installed on customer site
- Lead 19 Field Service engineer with main task to Service planning, contract, scheduling, delegation management and upskill engineer skills
- Complaint Office for Buhler Indonesia which Handling Complaint for all Business Unit and Spare Part purchased by customer, and input to CAQ System
- Manage, create, and promote service contract for Field Service Engineer, present to customer and manage suitable manpower to do work
- Maintain good communication with all department internally and to all Business Customers to achieve Service Excellent
- Manage and Create Key Performance Index for all Engineers and CS admin yearly,create expense budget yearly
- Support Sales in attracting customer from technical side, do short assessment to help customer get better understanding on Buhler Machines and what machines is suitable to be installed
- Implemented effective performance metrics to monitor technician productivity, identifying areas for improvement and driving continuous development of skills within team.
- Optimized resource allocation by closely monitoring workload distribution, maximizing utilization of available personnel and equipment.
- Reviewed customer feedback to identify potential shortcomings in our service offerings, making necessary improvements to enhance overall client experience.
- Improved customer satisfaction by providing prompt technical support and troubleshooting for complex issues.
- Led cross-functional teams on complex projects involving multiple stakeholders, ensuring smooth coordination between all parties involved for timely completion of objectives.
- Developed comprehensive training programs for new hires, ensuring consistent quality of service across team.
- Managed big team of technicians, ensuring timely resolution of service requests and maintaining high-quality standards in all work performed.
- Do Customer Visit regularly to gather and check problem at site, monitoring engineers whose works at customer to do good service and ensure problem is finished.
- Established strong relationships with key clients through regular communication and on-site visits, promoting trust in our services and fostering long-term partnerships.
Production Section Head
PT. SINTA PRIMA FEEDMILL
10.2019 - 05.2021
- Make plan related to production operational to achieve target given by company
- Establish target, do quality improvement and achieve KPI Department based on Organization target
- Make yearly Production Cost Budget based on previous expense and manage production cost
- Monitoring and controlling all production activities and ensure all production process run as it's standard and in line with company's goals and vision/mission
- Manage all resources efficiently and productive in order to achieve production target
- Evaluate daily, weekly, monthly production performance
- Do supervising, development, and coaching to all human resources in production department
- Establish and maintain documents within scope
- Conduct Continuous Improvement Program to achieve production line efficiency and performance specially reducing production downtime
- Acting as Area Safety Coordinator at Production Tower 3.
- Managed budgets and resources effectively, ensuring optimal allocation of funds and personnel.
- Increased overall department efficiency by streamlining processes and implementing innovative solutions.
- Delivered measurable results through execution of targeted process improvements that drove cost savings without sacrificing quality or service levels.
Maintenance Supervisor
PT. CARGILL INDONESIA
11.2016 - 10.2019
- Organize, Plan and lead maintenance activities team relating to mechanical, electrical and contract technicians including predictive, preventative and break-down maintenance
- Coordinate, execute, and manage OPEX and CAPEX Project related to Production Machines, Equipment, Safety Premises
- Training all team for Green Book, Safety Awareness, Lifesaver, Critical Task, and Safety Work Practice
- Establish priorities, direct field and shop repairs and equipment servicing
- Continuous improvement - Problem solving, improving work process and operating efficiencies
- Safety implementation of effective safety programs
- Responsible as Pre-Job Hazard Analysis permit before doing any activity in field, regarding to Maintenance Task
- 5S Program implementation for maintenance team
- Manage and report Overall Equipment Effectiveness in factory to management
- Reporting Maintenance and utilities activities, availability to Plant Manager
- Manage and control contractor to do some project and work safe at plant
- Mini Project Executions on site
- Organize schedule and assign maintenance team work activity
- Evaluate each maintenance member performance to ensure quality operations
- Report any root causes needed of problem happen in site (RCA) and do PDCA (Plan, Do, Check, Action) related to any equipment problem on factory.
- Prioritized preventative measures such as lubrication programs and vibration analysis that helped extend equipment life cycles and reduce overall costs.
- Implemented energy-saving initiatives by identifying areas for improvement in equipment operation and facility management practices.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure
Technical Service Engineer
ADISSEO ASIA PACIFIC PTE. LTD.
01.2015 - 08.2016
- Maintenance and service dosing spray systems (Enzyme and Liquid Methionine) at customers feed mill monthly and quarterly
- Conduct dosing spray system pre-installation site survey and follow up until completion of local installation
- Commissioning and testing of auto dosing spray system (PPLA and Liquid Methionine), then handling over system and give training to feed mill operators
- Assist, supervised and report progress of installation and maintenance status to management
- Assist to communicated and work with local contractor for issues of installation, maintenance, quotation for spare parts.
- Collaborated with cross-functional teams to improve product quality, leading to fewer service calls.
- Reduced downtime for clients by effectively managing service requests and providing timely solutions.
- Enhanced system performance by troubleshooting and resolving technical issues promptly.
- Boosted customer satisfaction with proactive communication and prompt resolution of technical concerns.
- Participated in root cause analysis meetings to identify areas of concern and develop corrective action plans.
Facilities Engineer
SINOPEC INT’L PETROLEUM E&P CORP. INDONESIA
04.2014 - 12.2014
- Monitoring IDD Production Sharing Contract Project of Makassar Strait with Chevron Indonesia related to Facilities Engineering
- Report any Daily Production and Facilities expenses related to IDD Project to management
- Coordinate with Chevron as the Operator of IDD Project
- Following up on construction activities to ensure compliance with construction contract documents as well as regulatory, industry, and corporate standards and best practices.
Management Trainee/Project Engineer
PT. PERTAMINA PATRA NIAGA
04.2013 - 04.2014
- Supporting business project PT
- Pertamina Patra Niaga Including Fleet Management, Terminal Storage and Depot Installation
- Assisting project in field, communicate with vendor until project finish
- Design and Reviewing layout and P&ID from Contractor related to ongoing project
- Supporting maintenance of a depot facilities.
System Engineer
PT. SAMSUNG ELECTRONICS INDONESIA
07.2010 - 03.2013
- Assist development of home theater system, subsidiary project and head quarter project
- Troubleshoot and analyze any hardware system trouble on ongoing product development
- Support mass production preparation and after mass production of home theater system
- Do electrical testing, reliability testing, function testing of home theater system and speaker system
- Support first stage development in headquarters at Suwon, South Korea.
Education
ELECTRONIC AND INSTRUMENTATION -
GADJAH MADA UNIVERSITY
08.2004 - 05.2009
Skills
Budget coordination
Complaint Handling
Customer Service Excellent
Production management
Cost Management
Production planning
Extruder and Pelleting machine operation
Corrugated Grain Silo Inspector
Screw Compressor Maintenance
Mixing and Pelleting system
Overall Equipment Effectiveness
Reliability centered maintenance
Total Productive Maintenance
Maintenance Management
SIF Risk Facilitator
PJHA Reviewer
PLC and sensors wiring, installation and programming (Zelio Logic, Allen Bradley, Siemens)
Mechanical, Piping, and Electrical service
Automation system of liquid batching dosing spray at feed mill industry
Project management
Microsoft Office
PCB electronics design
Hardware troubleshooting
Customer Support
Time Management
Planning and coordination
Problem-Solving
Field Operations
Decision-Making
Vendor Sourcing
Budget coordination
Remuneration
IDR 23,294,000 (gross), Company Car, Inpatient and Out patience insurance, BPJS, Festive Bonus, Yearly Bonus, Glasses Allowance, Medical Checkup Allowance, Smartphone Allowance, Company Postpaid Number, Birth Allowance, IDR 35,000,000 (gross), Upskilling training, Transportation Allowance/car allowance/Company Car, House or rent house allowance, Medical Allowance inpatient and outpatient outside BPJS (For employee and family), Glasses, yearly fix bonus, Festive Bonus, Medical Checkup Allowance, Smartphone Allowance, Company Postpaid Number, Birth Allowance
Personal Information
- Citizenship: Indonesia
- Number of Children: 3
- Date of Birth: 11/23/85
- Marital Status: married
Hobbies
Photography and videography specially scenery and railways, also electronics hobbies an recently hobbies to culinary, cooking and making cake and cookies
Timeline
Technical Service Manager
PT. Buhler Indonesia
05.2021 - Current
Production Section Head
PT. SINTA PRIMA FEEDMILL
10.2019 - 05.2021
Maintenance Supervisor
PT. CARGILL INDONESIA
11.2016 - 10.2019
Technical Service Engineer
ADISSEO ASIA PACIFIC PTE. LTD.
01.2015 - 08.2016
Facilities Engineer
SINOPEC INT’L PETROLEUM E&P CORP. INDONESIA
04.2014 - 12.2014
Management Trainee/Project Engineer
PT. PERTAMINA PATRA NIAGA
04.2013 - 04.2014
System Engineer
PT. SAMSUNG ELECTRONICS INDONESIA
07.2010 - 03.2013
ELECTRONIC AND INSTRUMENTATION -
GADJAH MADA UNIVERSITY
08.2004 - 05.2009