MS Word
Anbu Vairavel
IT Support Technician
Summary
Adept IT Support Engineer with a proven track record at Comnet Asia Pacific Pte Ltd, where I enhanced system performance and user satisfaction. Skilled in network equipments installation and network troubleshooting, I excel in effective communication, reducing downtime by swiftly resolving technical issues. My approach combines technical expertise with a focus on achieving tangible improvements in IT operations.
Overview
6
6
years of professional experience
Work History
IT Support Engineer
Comnet Asia Pacific Pte Ltd
03.2023 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Site Engineer
SS Entereprises Pte Ltd
11.2021 - 08.2022
- Checked technical designs and drawings for adherence to standards.
- Coordinated with subcontractors ensuring their work met project specifications as well as monitored their progress towards completion deadlines.
- Managed on-site resources effectively, including personnel allocation, equipment utilization, and material storage to ensure smooth project progression with minimal downtime.
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
Assistant Electrical Engineer
RM Electricals Pte Ltd
01.2019 - 09.2021
- Participated in continuous learning opportunities to stay current with industry advancements, applying new methodologies to optimize project outcomes.
- Contributed to the successful completion of high-profile projects by consistently meeting deadlines and maintaining high-quality work standards.
- Troubleshot and resolved complex electrical issues in a timely manner, minimizing downtime and disruptions to operations.
- Enhanced safety protocols for maintenance tasks, minimizing the risk of accidents and injuries on job sites.
Education
High School Diploma -
Priyadarshini Polytechnic College
Vaniyambadi,INDIA 04.2001 -
Skills
Help desk support
Network troubleshooting
Remote desktop support
Wireless networking
Configuration management
Software
MS Power Point
MS Excel
Timeline
IT Support Engineer
Comnet Asia Pacific Pte Ltd
03.2023 - Current
Site Engineer
SS Entereprises Pte Ltd
11.2021 - 08.2022
Assistant Electrical Engineer
RM Electricals Pte Ltd
01.2019 - 09.2021
High School Diploma -
Priyadarshini Polytechnic College
04.2001 -