ANANDHA LAKSHMI.S
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Advance Quality Solutions Pte Ltd (Freelancer)
04.2022 - 12.2023
- Clearly known to apply MOM website(work permit,s pass), PCP(Primary care plan )activities,OFWAS.
- Creating invoice while using Adaptive software
- Making Statement of Accounts and send to customer
- Create sales invoice on customer basis Monthly
- Attending Phone calls and solving customer queries
- Doing Payroll process and overtime procedures, filing system and Cheque Preparation for Suppliers .
- Received and sorted incoming mail
- Familiar to apply Island Pass System
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Senior Customer Service Coordinator
HAPAG LLOYD GLOBAL SERVICE PTE LTD
09.2020 - 12.2021
- Good Team Player and coordinate with team to support difficult jobs
- Investigated and resolved customer inquiries and complaints quickly.
- Worked in Booking Team under US process
- Indexing task ,create invoice ,Draft correction changes ,email handling
Customer Service Coordinator
HAPAG LLOYD GLOBAL SERVICE PTE LTD
02.2015 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Worked on both import and export process
- Many task handled like Billing process,MTD release,batch invoice,single invoice, indexing,correction.
- Followed through with client requests to resolve problems.
- Created and reviewed invoices to confirm accuracy.
Education
BACHELOR OF ENGINNERING - INSTRUMENTATION AND CONTROL ENGINEERING
AVC COLLEGE OF ENGINEERING
MAYILADUTHURAI,TAMILNADUSkills
- Database Maintenance
- Customer Support
- Error Reviews
- Staff Training
- Microsoft Word
- Multitasking Abilities
Languages
English
Tamil
Additional Information
- Adaptive Bizapp(ERP)
- MYOB(Basics)
- FIS(Freight Information System)
- Outlook
- Ms Excel
HOBBIES
- Making Crafts
- painting
- weaving crochets
Timeline
Administrative Assistant
Advance Quality Solutions Pte Ltd (Freelancer)
04.2022 - 12.2023
Senior Customer Service Coordinator
HAPAG LLOYD GLOBAL SERVICE PTE LTD
09.2020 - 12.2021
Customer Service Coordinator
HAPAG LLOYD GLOBAL SERVICE PTE LTD
02.2015 - 11.2019
BACHELOR OF ENGINNERING - INSTRUMENTATION AND CONTROL ENGINEERING
AVC COLLEGE OF ENGINEERING
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