Dynamic F&B Manager with a strong focus on teamwork and collaboration. Successfully led strategic initiatives that improved service standards and operational efficiency, consistently exceeding revenue targets while ensuring budget compliance.
Overview
2027
2027
years of professional experience
Work History
F&B Manager
Fairmont Singapore and Swissotel the Stamford
Cityhall
08.2023 - 07.2026
Led strategic planning for F&B operations, enhancing service delivery and guest satisfaction.
Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
Oversaw budget management for F&B departments, ensuring cost control and maximizing profitability.
Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
Developed and implemented innovative menu concepts, aligning with seasonal trends and customer preferences.
Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
Director of Banquet Operations
Fairmont Singapore and Swissotel the Stmaford
2020 - 2023
Directed banquet operations, ensuring seamless execution of events from planning to completion.
Managed vendor relationships, negotiating contracts and ensuring high-quality service delivery during events.
Oversaw staff training programs, enhancing team performance and service standards across all banquet operations.
Implemented operational improvements that streamlined workflows and increased overall event efficiency.
Collaborated with culinary teams to design and implement diverse banquet menus tailored to client needs.
Analyzed guest feedback to refine service offerings, resulting in higher satisfaction ratings for events hosted.
Senior Assistant Director of Banquets
Fairmont Singapore and Swissotel the Stamford
2017 - 2020
Led strategic initiatives to enhance guest satisfaction scores and operational efficiency.
Developed and implemented training programs for staff, fostering a culture of continuous improvement.
Collaborated with cross-functional teams to streamline processes and optimize resource allocation.
Analyzed customer feedback trends to identify service enhancement opportunities and drive actionable solutions.
Oversaw compliance with health and safety regulations, maintaining high standards across operations.
Improved operational efficiency by streamlining processes and implementing innovative solutions.
Optimized resource allocation by carefully analyzing budget and personnel requirements.
Built strong relationships with key stakeholders, ensuring alignment of goals and expectations.
Assistant Director of Banquet
Fairmont Singapore and Swissotel the Stamford
2014 - 2017
Led operational initiatives to enhance guest satisfaction and streamline service processes.
Developed training programs for staff to ensure adherence to hospitality standards and policies.
Collaborated with department heads to optimize resource allocation and improve operational efficiency.
Analyzed performance metrics to identify areas for process improvement and implement strategic changes.
Oversaw budgeting processes, ensuring alignment with financial goals while maintaining service excellence.
Banquet Operations Manager
Fairmont Singapore and Swissotel the Stamford
2011 - 2014
Led cross-departmental teams to implement strategic initiatives for improved guest satisfaction scores.
Developed and enforced standard operating procedures, ensuring compliance with industry regulations and best practices.
Facilitated training programs for staff, enhancing skills and promoting a culture of continuous improvement.
Streamlined operational processes to enhance efficiency and reduce turnaround times in service delivery.
Team Leader
Fairmont Singapore and Swissotel the Stamford
08.2010 - 2011
Led team to enhance guest experience through effective communication and service excellence.
Implemented training programs for staff to improve operational efficiency and service delivery.
Coordinated daily operations, ensuring adherence to quality standards and procedures.
Monitored performance metrics, identifying areas for improvement in team workflows.