Community Service
Ana Liza Bagatnan
Senior Sales Executive
Summary
Hardworking and driven sales professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted individual with analytical and diligent approach to building and helping team achieve its goal.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Senior Sales Account Executive
Acquire Asia Pacific
12.2017 - Current
- Demonstrated sales record of consistently meeting and exceeding sales quota.
- Skilled in virtual presentations, online web demos and remote sales processes.
- Succeed in acquiring small to medium sized businesses
- Successful in complex selling, challenger approach, energetic demeanor and posses the tenacity to win.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Tier 2 Technical Support Representative
Convergys Philippines
02.2016 - 12.2017
- Assisted the 1st level support resolve customers technical issues in a timely manner.
- Mentored less experienced team members to improved customer responses and work towards one touch tickets.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Skilled in navigating and resolving quickbooks software issues.
- Recommended best option to customer based on their business needs.
- Skilled in upselling and cross selling quickbooks software.
Senior Sales Executive
Marcus Evans
04.2008 - 03.2013
- Developed an excellent research skills in identifying new clients to attend the summits event.
- Skilled in analyzing market trends in wholesale, real estate, telecommunication, legal and finance industries to bring the appropriate method in implementing new sales strategies.
- Assisted customer onsite during corporate meetings, training and other onsite events.
- Awarded top sales executive and had been consistent in hitting the sales quota.
Owner
Southern Star Human Resource Services
08.2006 - 01.2010
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Evaluated new client acquisation to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Represented the company in all legal matters.
Country Manager
Global Telelinks, Inc..
04.2007 - 03.2008
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Secured consistent lead supply by providing accurate sales forecasts and managing daily sales target.
- Attended all legal and day today office operation.
- Proposed budget and other office operation needs.
Teacher
St. Paul University
06.2003 - 03.2004
- Graded and evaluated student assignments, papers, and course work.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Incorporated multiple types of teaching strategies into classroom.
- Coached and moderates students school paper, received national award as coach.
Project Coordinator
Notre Dame of Marbel University
07.2001 - 03.2003
- Drafted, presented and defended proposed projects to local and international funding organizations.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Photocopied, distributed and emailed documents to project managers.
- Documented and submitted reports from implementation to completion of projects to funding organizations.
- Organized communities and trained beneficiaries in managing their organization.
- Assisted in the community project implementation.
Education
Master of Arts - English
St. Paul University
Philippines 06.2003 - 03.2004
Master of Arts - Guidance And Counseling
Notre Dame of Marbel University
Philippines 06.2002 - 03.2003
Bachelor of Arts - Elementary Education
Notre Dame of Marbel University
Philippines 06.1997 - 03.2001
Skills
Sales processes
Order management
National accounts management
Strategic account development
Business development and planning
Accomplishments
- Metrobank Academic Scholar for Excellence in Teaching Program, batch 2001.
- Past District Service Coordinator of Rotaract Club District 3860
- Past President of Rotaract Club of Marbel, District 3860
- National awardee as coach during National Schools Press Conference, Laguna, 2004
Affiliations
- Relief Society, member since 1996
- Alumni, Notre Dame of Marbel University
Interests
Computer programming and software development
Public speaking
Peoples organization
Timeline
Senior Sales Account Executive
Acquire Asia Pacific
12.2017 - Current
Tier 2 Technical Support Representative
Convergys Philippines
02.2016 - 12.2017
Senior Sales Executive
Marcus Evans
04.2008 - 03.2013
Country Manager
Global Telelinks, Inc..
04.2007 - 03.2008
Owner
Southern Star Human Resource Services
08.2006 - 01.2010
Teacher
St. Paul University
06.2003 - 03.2004
Master of Arts - English
St. Paul University
06.2003 - 03.2004
Master of Arts - Guidance And Counseling
Notre Dame of Marbel University
06.2002 - 03.2003
Project Coordinator
Notre Dame of Marbel University
07.2001 - 03.2003
Bachelor of Arts - Elementary Education
Notre Dame of Marbel University
06.1997 - 03.2001