Anabel Castillo
Assistant Operation Manager
Summary
Dynamic leader with a proven track record at 126 Eating House, enhancing operational efficiency and customer satisfaction. Skilled in budgeting and profitability, with a flair for coaching and mentoring teams to exceed performance targets. Expert in project management and cost savings, achieving significant revenue growth through strategic planning and employee development.
Overview
33
33
years of professional experience
2
2
Certifications
Work History
Assistant Operation Manager
126 Eating House
07.2013 - 06.2024
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Supervised operations team to support operational excellence and excellent customer service.
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Manager
I-scroll Cafe
02.2004 - 04.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Launched new products and services with thorough market research, leading to increased revenue growth.
Assistant Manager
IPNG Cybernet Solution
01.1999 - 01.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strategy to increase sales and drive profits.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Liaison Representative
Housing Consult Philippines Incorporated-Capitol Development Bank
11.1996 - 05.1998
- Trained junior team members on best practices, elevating overall performance within the department.
- Analyzed sales data to develop targeted marketing campaigns that increased brand awareness and boosted profitability.
- Provided exceptional customer service, ensuring satisfaction and repeat business from clients.
- Assisted in proposal development, securing new business deals and expanding the company''s client base.
- Coordinated events and meetings, fostering strong professional relationships between clients and team members.
- Negotiated contracts and agreements, resulting in significant cost savings for the company.
- Served as subject matter expert in relevant industry topics while representing the organization at conferences or trade shows.
- Organized presentations for potential clients, showcasing products/services that met their specific needs.
- Collaborated with internal departments to develop cohesive strategies for achieving company goals.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
Sales Clerk
Footsteps
03.1991 - 12.1991
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Kept front check out area clean and organized for efficient service.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Retail Sales Associate
Lykas Apparels
01.1991 - 12.1991
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Bachelor Of Science In Business Administration - Banking And Finance
University of The East
Philippines 10.1995
Skills
Budgeting
Profitability and revenue generation
Training and mentoring
Project Management
Purchasing and planning
Cost analysis and savings
Coaching and mentoring
Staff training/development
Scheduling
Employee scheduling
Effective leader
Budget development
Product development
Certification
Food and Beverage Safety and Hygiene Policies and Procedures
Timeline
Food and Beverage Safety and Hygiene Policies and Procedures
07-2019
Assistant Operation Manager
126 Eating House
07.2013 - 06.2024
Manager
I-scroll Cafe
02.2004 - 04.2012
Assistant Manager
IPNG Cybernet Solution
01.1999 - 01.2004
Liaison Representative
Housing Consult Philippines Incorporated-Capitol Development Bank
11.1996 - 05.1998
Sales Clerk
Footsteps
03.1991 - 12.1991
Retail Sales Associate
Lykas Apparels
01.1991 - 12.1991
Bachelor Of Science In Business Administration - Banking And Finance
University of The East