Amy Chen
Summary
- Driven Project Management Professional and Certified Food Scientist, with over 10 years of experience working across airline catering, processed meat, alternative protein, snacking nuts and dried fruits industry, restaurant catering, as well as health supplement industry.
- Detailed-oriented professional with extensive knowledge in project management, performance management, product development and quality assurance compliance. Strong organizational skills to quickly adapt to different processes and develop strategies to deliver business objectives.
- Operate well in both individual and team capacities with excellent communication, interpersonal, and creative thinking skills. Resourceful and reliable with a passion for growth, ready to make immediate contribution to meet company needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HEAD, PMO & PERFORMANCE ANALYLTICS
Strategy Office | SATS Ltd
01.2023 - 02.2024
- Oversaw strategic projects, ensuring quality outcomes against established milestones and KPIs, facilitated regular reporting to executive stakeholders of progress and changes.
- Guided project planning with cross-functional project managers and project teams, including budgeting, scheduling, resource allocation and risk management.
- Developed Group and Divisional Balanced Scorecard in alignment with overall Group strategy. Oversaw operations performance dashboard reports, leveraging data to presenting insights and recommendations to the leadership team.
- Improved overall Balanced Scorecard by streamlining 68% of overall performance metrics and created well-balanced performance perspectives across the organization.
- Successfully designed, built, and implemented group-wide digital performance management system. Coordinated change management efforts throughout the organization, ensuring seamless integration for 20+ local and overseas subsidiaries.
PROGRAMME MANAGER
Global Innovation Hub | SATS Ltd
04.2022 - 01.2023
- Championed program overview across the overall innovation pipeline for Singapore and UK innovation hub, with specific focus on workstream planning, requirements gathering, key metrics definition, risk management, and stakeholder communication.
- Developed Project Management Framework and established innovation roadmap. Optimized reporting efficiency by 75% using standardized project management software tools and best practices.
- Conducted regular project status and retrospective meetings, ensure on-time and on-budget execution of business deliverables and addressed project risks with corrective actions.
R&D MANAGER
Golden Bridge Foods | OTS Holdings
03.2020 - 04.2022
- Established product and innovation roadmap, devised project management plan, and oversaw product development cycle from ideation to commercialization.
- Partnered with sales and business development to identify plant-based opportunity and launched company’s first plant-based brand, Anew, a series of soybean luncheon meat in 4 unique flavours.
- Led process optimization and product performance initiatives. Achieved cost reduction on two main classic products, resulting in $S43K each by annum.
- Oversaw internal labeling SOP and addressed label claims of over 800+ product SKUs. Sole contact for guiding all labeling activities: generate new labeling and initiate revisions to existing labels in compliance with SG, EU, FAO, MUIS.
QA SANITATION MANAGER
Gate Gourmet | gategroup
05.2017 - 02.2020
- Enforced safety standards by conducting regular internal audits, following the standards of gategroup, ISO, NSF, Medina Quality, and Public Health Agency of Canada.
- Upheld safety compliance for best practices, completing comprehensive training programs to 700+ operation staff in 3 consecutive years.
- Implemented hygienic design and led continuous improvement on sanitations core processes, improving knowledge compliance from 65% to 97% within 2 months.
- Improved customer satisfaction rate with monthly sensory evaluations and tracked corrective actions; product compliance increased from 54% to 93% for Hainan Airlines within 1 month.
R&D CUM QC TECHNICIAN
Golden Boy Foods | Post Holdings
07.2015 - 05.2017
- Developed and led the scheduling, planning, and coordination of cross-functional collaborations in product launch
- Coordinated plant trial, first production run, technical transfer process and established process SOP
- Improved product performance with product sensory analysis, established product specifications, and investigated customer complaints on commercialized products
NUTRITION ADVISOR
Abeille d’Or Pte Ltd | Yakult Health Foods
08.2014 - 07.2015
- Addressed clients-specific health concerns with personalized nutritional advice based on individual needs and goals.
- Researched market trends in nutritional supplements and staying up-to-date with industry developments.
- Organized and led educational workshops and in-house seminars on various nutrition topics, increasing community awareness about healthy eating habits.
RESTAURANT MANAGER
Woo Ricebox Restaurant
08.2013 - 07.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Developed and executed master sanitation plan in compliance with Quality and Food Safety Management System
Education
Bachelor of Science - Food Science
University Of British Columbia
Vancouver, Canada11.2013
University Scholars Program - Food Sciences And Technology
National University of Singapore
Singapore12.2011
High School Diploma -
Handsworth Secondary School
Vancouver, Canada08.2008
Skills
- Innovation project management
- Project scheduling and resource allocation
- Project execution and delivery
- Stakeholder and communication management
- Change management
- Waterfall and Agile Methodologies
- Balanced Scorecard and KPI Management
- Microsoft Office and Project Software
Websites
Certification
- PMI Certified Project Management Professional
- Google Project Management Certificate
- IFT Certified Food Scientist
- ICAgile Certified Professional Agile Product Ownership
- Data Analytics by ICDL
- SGS FSSC22000:2018 Food Safety Management System Lead Auditor
- SGS ISO 9001:2008 Quality Management Systems Internal Auditor
Languages
English
Bilingual or Proficient (C2)
Mandarin
Bilingual or Proficient (C2)
Professional Details - Citizenship
- Singaporean Permanent Resident
- Canadian Citizen
- Taiwanese Citizen
Membership
Member of Project Management Institute
Timeline
HEAD, PMO & PERFORMANCE ANALYLTICS
Strategy Office | SATS Ltd
01.2023 - 02.2024
PROGRAMME MANAGER
Global Innovation Hub | SATS Ltd
04.2022 - 01.2023
R&D MANAGER
Golden Bridge Foods | OTS Holdings
03.2020 - 04.2022
QA SANITATION MANAGER
Gate Gourmet | gategroup
05.2017 - 02.2020
R&D CUM QC TECHNICIAN
Golden Boy Foods | Post Holdings
07.2015 - 05.2017
NUTRITION ADVISOR
Abeille d’Or Pte Ltd | Yakult Health Foods
08.2014 - 07.2015
RESTAURANT MANAGER
Woo Ricebox Restaurant
08.2013 - 07.2014
Bachelor of Science - Food Science
University Of British Columbia
University Scholars Program - Food Sciences And Technology
National University of Singapore
High School Diploma -
Handsworth Secondary School
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