Experienced in Operations, Business Development with a demonstrated history of working in the Information Technology and Service industries. Strong sales professional skilled in Budgeting, Operations, Project Management and well versed with the Hospitality Industry
Accomplishments
Implemented go-to-market strategy upon hire to make new company presence felt. Setup unified sales, operations and commercials
Collaborated with regional office leaders and partner principle for development of corporate strategies
Built international customer database for marketing list with the help of regional teams
Participated in the implementation of over 100+ Property Management, Point Of Sales and Inventory systems for new and existing hotels in Maldives, Australia, Guam, Japan, Korea, Vietnam, Cambodia, Myanmar, Malaysia, etc.
Set up computerized operations as well as administrative tasks for Merchant Court Hotel. Created standards and procedures, for the Hotel IT Department. Improved the Access Database to keep track of problem logs to ultimately develop it into a knowledge base system
Oversaw 4 Disaster Recovery Planning events from 1994-1996
Skills
Excellent cross-cultural communication skills
International working experience
Work Independently / Team player
Problem Solver
Customer focused
Analytical thinking
Excellent time management
Project management skills
Overview
28
28
years of professional experience
Work History
Director Operations & Commercials
Ultima Asia Technology Pte Ltd
03.2018 - Current
Oversaw day-to-day Operational activities in accordance with business objectives
Secured and managed new projects (Contactless solutions)
Provided excellent customer service
Managed resource allocation for various projects
Evaluated potential vendors to partner
Collaborated with channel and alliance partners on sales opportunities
Major Accounts Manager
Oracle Corporation Pte Ltd
11.2014 - 02.2018
Built senior executive relationships at target accounts and aligned solutions to business needs
Documented critical sales activities and conversations with customers and updated CRM solution
Secured contracts for over 100+ New hotel rollouts and Retrofits with value of over USD 1 Million
Point for contact for Corporate / Local project owners
Managed multiple projects using business and project skills, to ensure successful project delivery
Set meetings and managed obligations to achieve established goals and commitments
Major Accounts Executive
MICROS-Fidelio Singapore Pte Ltd
03.1998 - 10.2014
Identified prospects' needs and developed appropriate responses along with suitable information on products and services
Built relationships with customers to establish long-term business growth
Held various roles in Technical capacity and gained skill in Installing Windows Servers and Oracle Database
Attained skills to perform Data Migration from legacy systems to Opera and Interfacing to 3rd party systems – Telephone, Broadband, Door locks, etc.
Systems Administrator
DBS Computer Services
06.1994 - 02.1998
Oversaw IT Operations for both Raffles Hotel and Merchant Court Hotel with over 100 users
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Resolved issues and escalated problems with knowledgeable support and quality service.
Senior Systems Executive at Cognizant Technology Solutions Asia Pacific Pte LtdSenior Systems Executive at Cognizant Technology Solutions Asia Pacific Pte Ltd