AMRITHA SHETTY

17 years of experience across Customer requirements solution design, Returns programs, RFQs, Digital transformation Products leadership, Ground & Retail Operations (Couriers, Service points) and Customs. Build and deploy agile digitalized E-Commerce capabilities –3-5year horizon Express Returns Roadmap, greenfield projects. Product Business lead - UX design, funding approval to delivery & people (20mil€ p.a.). Developed and executed Express Label-Free Returns service - 4 year program from E2E concept design, development till deployment. Also Product development on a highly Agile product to digitally transform the Customer Experience & Operational productivity across all post shipping customer contact processes. Global Customer Operations e-Commerce leader for Large dedicated supported e-Commerce Customers - Amazon (Core Exports and Returns), Global-e (Core Exports & Returns), Lenovo, Adidas (482mil€) Also Non-dedicated support for GOAT, Mytheresa, eBay, Farfetch, NAP, Richemont, LVMH and more. Managed Asia Pacific Tender Review Board process on ≥€1million complex Multi-National Customers contract deals for 4 years. Proven leader with execution-focused creativity exceptional network collaboration across all BUs – DHL Express, CSI, DHL e-Commerce, DHL Supply Chain. Business case to hire team based in Europe and Asia Pacific. Also work as business leader with global vendor project teams of +30 people in multiple locations. Employee of the Year Award, DHL Express Global Network Operations (2021) Emerging Women leaders program, Shift up a Gear, DHL Express (2020 onwards) Employee of the Year Award, DHL Express Asia Pacific Commercial (2012) Internal DHL: Exceeds or Far Exceeds Leads ratings 2 years in a row.