Amrita Karan
Senior Technical Consultant
Bangalore
Summary
10+ years of experience in IT industry in Infrastructure and IT Projects. Strong Background in business development, client management, customer relations and project management. Excellent global exposure to various work cultures and client interaction with diverse teams.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Senior Technical Consultant
Robert Bosch, BGSW
2016.09 - Current
- Customer Requirement Management Consulting as per process Portfolio and Budget planning for
- Bosch India entities Sales Planning and Trend Analysis
- Data Security Partner for Department (ISO27000: ISM Controls for Department)
- Kafka Admin:
1. Provided advanced technical support for Apache Kafka, resolving complex cluster, topic, producer, and consumer issues.
2. Diagnosed and resolved Kafka performance bottlenecks, replication issues, and data consistency problems.
3. Assisted clients in upgrading and configuring Kafka environments, ensuring minimal downtime.
4. Collaborated with customers to understand use cases, providing tailored solutions and best practices for Kafka.
5. Delivered clear communication during incident resolution, ensuring customer satisfaction and retention.
6. Conducted training sessions on Kafka features, architecture, and troubleshooting techniques.
7. Created and maintained comprehensive documentation for common Kafka issues and solutions and contributed to internal knowledge base and public-facing documentation for improved support efficiency.
8. Monitoring solutions for Kafka clusters using Splunk and Grafana.
9. Developed automated alerting systems to proactively address potential issues.
10. Led incident response efforts for Kafka outages, conducting root cause analysis and implementing corrective actions.
11. Coordinated with cross-functional teams to ensure swift resolution of incidents and maintain SLA adherence.
12. Conducted performance tuning and capacity planning for Kafka clusters, optimizing resource utilization.
13. Analyzed and improved Kafka broker configurations and partitioning strategies for enhanced performance.
14. Implemented security best practices for Kafka, including encryption, authentication, and authorization.
15. Ensured compliance with industry standards and regulatory requirements through regular security audits.
16.Used both Cloudera on Premises and Clonfluent Cloud Kafka solutions.
17. Familiarity with infrastructure as code tools (e.g., Terraform, Ansible) for managing Kafka environments.
Client Support Engineer
Envestnet/Yodlee
2014.12 - 2016.09
- Defectfixing and working on tickets
- PerformedAccessibility Tests for UI Related Issues.Consolidate volume of trouble tickets raised, corresponding actions summary in the daily status report
- Involvedin PDV (PostDeployment Verification) to ensure YodleeMoneyapplication and other Fin Apps are operational before confirming the change or rollback to the Client
- Coordinated with the internal teams to support themto integrate the projectswith change managementinitiatives undertakenby the organization
- Draft and presentthe change management control and analysis report in simple language
- Collaborated with cross functional teams to analyze, investigate and diagnosis root cause of problems, as well as completion of corrective actions
- Engaged at technical level in discussions to evaluate solutions and publish Root Cause Analysis (RCA) report.
Technical Support Engineer
Convergys
2012.07 - 2014.11
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
Java Application Developer
Pear Integrated Solutions, IBM
2010.09 - 2012.04
- Cooperate with designers to create clean interfaces and simple, intuitive interactions and experiences
- Develop project concepts and maintain optimal workflow
- Duties included creating word processing applications and web browsers
- Responsible for running test to ensure program works correctly, preparing reports on the program
- Maintains programs, creates upgrades, and debug existing programs. Reproduce, impact analysis and resolve defects(trouble tickets raised on production)
- Development tasks for front end public and internal websites as well as back-end server code
- Carry out quality assurance tests to discover errors and optimize usability.
Education
Post Graduate Program in Devops - Engineering, Technology
Edureka & Purdue University
Online 2023.10 - 2024.05
AWS Solutions Architect - Associate Level from Simplilearn Certified ScrumMaster (CSM) -
Scrum Alliance
Information Technology
GNIIT in Software Engineering
BangaloreSkills
Small IT Project management
Incident Management
Cost, Business & Resource Planning
Hadoop Administration - Cloudera
Microsoft Dynamics CRM
Software Testing Tool - Webking
Escalation Management
Stakeholder Managemet
Service-focused
IT Infrastructure Management
SAP NetWeaver
IBM RPT (Rational Policy Tester)
Timeline
Post Graduate Program in Devops - Engineering, Technology
Edureka & Purdue University
2023.10 - 2024.05
Senior Technical Consultant
Robert Bosch, BGSW
2016.09 - Current
Client Support Engineer
Envestnet/Yodlee
2014.12 - 2016.09
Technical Support Engineer
Convergys
2012.07 - 2014.11
Java Application Developer
Pear Integrated Solutions, IBM
2010.09 - 2012.04
AWS Solutions Architect - Associate Level from Simplilearn Certified ScrumMaster (CSM) -
Scrum Alliance
Information Technology
GNIIT in Software Engineering
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