AMRAN HU
Summary
Experienced Cleaning Operation Manager with a proven track record at OCS, enhancing customer satisfaction and team performance through effective leadership and budget control. Skilled in coaching and workforce management, successfully reduced operational costs and improved safety procedures, fostering high-performing teams and financial growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cleaning Operation Manager
OCS
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Bartley Secondary School
Singapore12-1985
Skills
- Team leadership
- Documentation and reporting
- Budget control
- Coaching and mentoring
- Work prioritization
- Project planning
- Shift scheduling
- Workforce management
Certification
- British Institute of Cleaning Science
- Develop a Risk Management Implementation Plan
- ACTA
- Environmental Control Coordinator
- Food Safety and Hygiene-1
- Supervise service operations
- Supervise cleansing in open public areas
- Manage Inventory
- Build Relationships With Customers
- Perform basic cleaning of hard floor surfaces
- Workplace Safety and Health-Supervisory
- Design and Develop a WSQ Facilitated Training Programme
Timeline
Cleaning Operation Manager
OCS
10.2023 - Current
High School Diploma -
Bartley Secondary School
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