Ampatuan Hannah Dhane Dayucos
Summary
Attentive Customer Service Representative with 2 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Enthusiastic professional proudly touting multiple awards for exceptional customer service. A team player poised in all types of situations. Pursuing a new opportunity as a Customer Service Lead. Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking.
Overview
1
1
year of professional experience
Work History
Customer Service
KENTUCKY FRIED CHICKEN MANAGEMENT PTE LTD
11.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed customer service scorecards to measure customer service performance.
- Developed a deep understanding of customer service principles and customer service best practices.
- Met customer service expectations through problem resolution, daily communication and follow-up
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Greeted customers and provided outstanding customer service.
- Utilized customer feedback to improve customer service.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Maintained friendly and professional customer interactions.
- Managed friendly and professional customer interactions.
- Offered professional, friendly and engaging service.
- Consistently maintained professional, friendly demeanor with guests.
- Proven ability to learn quickly and adapt to new situations.
Education
General Certificate of Education(GCE) N-Level -
Queensway Secondary School
Singapore10.2024
Primary School Leaving Examination(PSLE) -
Zhangde Primary School
Singapore11.2020
Skills
Customer Service
Strong Work Ethic
Guest Engagement
Item promotion
Food sales and promotion
Wine service
Cool Under Pressure
Food Safety Standards
Attributes
- Indefinitely looking for opportunities to learn more and grow professionally
- Capable of coordinating myself with others in a workplace towards a common goal
- Able to handle stressful situations while staying calm and collected
- Capable of taking leadership in a project when necessary
- An optimistic person despite any situation
Leadership Experience
- Class Committee, Class Chairperson, 2021
- Executive Committee Member of National Police Cadet Corps, Co-Head of Training and Competitions, 2023-2024
Awards
- Best All-Round Performance & Alumni Award, 2023
- Catch You Doing Great Excellence Award, 2023
Craftwork
-Paper models of some characters from games(E.g. Genshin Impact)
-Paper Architecture of Eiffel Tower and Sydney Opera House
-Paper Origami(E.g. Flowers, Cranes, Firework)
Timeline
Customer Service
KENTUCKY FRIED CHICKEN MANAGEMENT PTE LTD
11.2022 - Current
General Certificate of Education(GCE) N-Level -
Queensway Secondary School
Primary School Leaving Examination(PSLE) -
Zhangde Primary School
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