Amos Sim
Summary
Proven track record in enhancing guest satisfaction and engaging customers, demonstrated during my tenure at Resorts World Sentosa. Excelled in high-volume environments, leveraging skills in order management and teamwork to exceed expectations. Achieved significant positive feedback through energetic and professional interactions, mastering both hard and soft skills to drive brand loyalty and performance.
Overview
3
3
years of professional experience
Work History
Brand Ambassador
Eminence Organisation
06.2024 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
Bartender
Club Paragon Entertainment
01.2023 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Delivery Assistant
F&N Jurong
05.2022 - 01.2023
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Reported customer questions, issues and complaints to management.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Guest Service Associate
Resorts World Sentosa
01.2022 - 01.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to directions
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greetings.
Education
Workplace Communication -
NATC Institutions
PSLE -
Woodlands Primary School
Secondary 3 -
Woodlands Ring Secondary School
Skills
- Order Management
- Banquet Events
- Engaging Customers
- Guest Satisfaction
- Teamwork and Professionalism
- Energetic and Outgoing
- High-Volume Environments
Timeline
Brand Ambassador
Eminence Organisation
06.2024 - Current
Bartender
Club Paragon Entertainment
01.2023 - 07.2023
Delivery Assistant
F&N Jurong
05.2022 - 01.2023
Guest Service Associate
Resorts World Sentosa
01.2022 - 01.2023
Workplace Communication -
NATC Institutions
PSLE -
Woodlands Primary School
Secondary 3 -
Woodlands Ring Secondary School