AMIRUL
Singapore
Summary
Dependable staff providing fast, high-quality customer service to customers. Professional with expertise in personnel development, team collaboration, resolving issues with customers, waitstaff and management. Overseeing every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of Interior Design, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under deadlines.
Overview
11
11
years of professional experience
Work History
Front Office Supervisor
Worldwide Hotels, Hotel Boss
05.2023 - Current
- Supervised front desk operations, ensuring seamless guest experiences and efficient check-in/check-out processes.
- Trained and mentored front office staff, enhancing team performance and service delivery standards.
- Implemented new scheduling system, optimizing staff allocations for peak business hours.
- Resolved guest inquiries and complaints promptly, maintaining high customer satisfaction levels.
Director
Reside Interior Design Pte Ltd
10.2022 - 06.2023
- Achieve daily and long-term operations and business goals.
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitoring workflow and administrative processes to keep operations running smoothly.
Food and Beverage Supervisor
Royz Et Vous Specialty Coffee
04.2022 - 10.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Special Operations Combat Medic
41st Medical Response Force
06.2020 - 04.2022
- Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
- Assessed needs and conditions of assigned patients and gathered critical patient health information.
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
- Developed and deployed triage skills and delivered optimal emergency care in combat environments.
Food and Beverage Server
Royz Et Vous Specialty Coffee
01.2018 - 06.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Interior Designer
Imagine By SK66
11.2017 - 12.2017
- Developed space planning concepts, color palette selections and textile presentations.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Food and Beverage Server
Krave Café
06.2017 - 06.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Intern Interior Designer
Vitruvius Interior & Exhibition Design Pte Ltd
11.2016 - 01.2017
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections and textile presentations.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
Food and Beverage Server
Revolution Coffee
01.2015 - 11.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Retail Assistant
World Of Sports
11.2015 - 12.2015
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Folded and arranged merchandise in attractive displays to drive sales.
Education
NITEC - Space Design Interior & Exhibition
ITE College Central
Ang Mo Kio12.2017
N Level - undefined
Christ Church Secondary School
Woodlands12.2014
Primary School Leaving Examinations - undefined
Jing Shan Primary School
Ang Mo Kio12.2010
Skills
- Food Sales and Promotion
- Stocking and Replenishing
- Pos Operation
- Ordering Procedures
- Service Prioritization
- Front of House Display Creation
- Project Management
- Managing Subcontractors
- 3D Rendering Software
- Medical Care Administration
- Cardiopulmonary Resuscitation
- Medical Emergency Response
LANGUAGES
English: Bilingual or Proficient (C2)
Malay: Bilingual or Proficient (C2)
Chinese (Mandarin): Beginner (A1)
Timeline
Front Office Supervisor
Worldwide Hotels, Hotel Boss
05.2023 - Current
Director
Reside Interior Design Pte Ltd
10.2022 - 06.2023
Food and Beverage Supervisor
Royz Et Vous Specialty Coffee
04.2022 - 10.2022
Special Operations Combat Medic
41st Medical Response Force
06.2020 - 04.2022
Food and Beverage Server
Royz Et Vous Specialty Coffee
01.2018 - 06.2020
Interior Designer
Imagine By SK66
11.2017 - 12.2017
Food and Beverage Server
Krave Café
06.2017 - 06.2017
Intern Interior Designer
Vitruvius Interior & Exhibition Design Pte Ltd
11.2016 - 01.2017
Retail Assistant
World Of Sports
11.2015 - 12.2015
Food and Beverage Server
Revolution Coffee
01.2015 - 11.2016
NITEC - Space Design Interior & Exhibition
ITE College Central
N Level - undefined
Christ Church Secondary School
Primary School Leaving Examinations - undefined
Jing Shan Primary School
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