Amit Gupta
IT Technology Analyst
Singapore,SIngapore
Summary
Experienced with data analysis and systems evaluation, providing actionable insights to improve technological efficiency. Utilizes problem-solving skills to address and resolve complex technical issues. Knowledge of strategic planning and implementation, ensuring alignment with business objectives.
Overview
8
8
years of professional experience
2012
2012
years of post-secondary education
Work History
Technology Analyst
UBS AG, Investment Bank
03.2023 - Current
- Delivered effective solutions by diagnosing and troubleshooting critical hardware, software, and trading application related issues to reduce downtime effectively.
- Collaborated with cross-functional teams to ensure IT support of new systems and technologies.
- Developed and maintained a knowledge base of known issues, contributing to quicker diagnosis and resolution of reported problems.
- Evaluated IT systems regularly, pinpointing improvement areas and suggesting viable solutions.
- Reduced incident recurrence rates through thorough root cause analysis and process improvement initiatives.
- To be proactive in identifying problems, analyze and recommend service improvement plans with possible solutions by performing trends and pattern analysis with the help of BI tools
- Delivered enhanced insights by designing interactive dashboards and reports with BI tools.
- Utilized data visualization tools to effectively communicate business insights.
- Enhanced data quality by performing thorough cleaning, validation, and preprocessing datasets for analysis.
- Followed best practices for effective data manipulation, visualization, and interpretation.
- Performing large raw dataset analysis for comprehensive statistical analyses to achieve actionable insights from unstructured datasets using data analysis techniques.
Problem Manager
UBS Business Solutions
06.2018 - 03.2023
- Managed Incident, Knowledge, Problem, Change and Release Management processes across IT and key vendor service lines for immediate, decisive and comprehensive solutions
- Performed root cause analysis on recurring issues, implementing permanent fixes to prevent future occurrences via problem management process.
- Collaborated with cross-functional teams to identify trends in incidents and formulate proactive strategies to prevent future occurrences.
- Responsible to monitor and evaluate the effectiveness of error control and drive initiatives for product improvements
- Maintained accurate records of all problems within the organization''s IT environment, ensuring full visibility into historical data when required for analysis
- Leveraged mathematical splunk data techniques to develop engineering and scientific solutions
- Reviewed data mining algorithms to identify and classify patterns in data
- Assessed accuracy and effectiveness of new and existing data sources and data analysis techniques.
IT Executive
Softenger India Private Limited
03.2017 - 05.2018
- Responsible for critical user service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment
- Conducted initial site incident investigation, collected essential information across all technical disciplines, identified root causes, determined tasks to prevent recurrence and drove their execution
- Work with stakeholders to identify areas of focus, where training may improve team performance and improve product/service efficiency
- Demonstrate strong investigative and analytical skills by reviewing, analyzing, and evaluating basic business systems, processes, data and user needs
- Improved decision-making processes with accurate data analysis and visualization techniques.
Education
Bachelor in Engineering - Information Technology
Pune University
Professional Highlights
- IT Service Management
- IT Technical Consultant
- IT Service Delivery
- Continuous Service Improvement
- Problem Management
- Data Analysis
- Data Visualization
- Data Mining
- Business Intelligence
- Business Analysis
Training / Certifications
- AI - 900 Training
- AZ - 900 Training
- Power Bi Training
- Splunk Training
- Tableau Training
- Python Training
- Data Analytics and VIsualization Training
- ITIL V3 Foundation
- IT Service Operations Management
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Timeline
Technology Analyst
UBS AG, Investment Bank
03.2023 - Current
Problem Manager
UBS Business Solutions
06.2018 - 03.2023
IT Executive
Softenger India Private Limited
03.2017 - 05.2018
Bachelor in Engineering - Information Technology
Pune University
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