Amishaa Kaur Sandhu

Arrange birthday, honeymoon, and anniversary amenities to be sent up to the rooms

• Reply to guests’ emails, answering inquiries, and making bookings accordingly
• Assist guests with directions to attractions around the vicinity
• Assist with any guest needs at the concierge table
• Meet and greet VIP guests at the reception
• Booking of the Hotel’s limousine services for airport transfer for guests

• I rotated working as a concierge for both Millenia and Centennial Towers. On this job, I was required to ensure the smooth operations in the office towers by assisting in
• Registering guests who wish to visit the respective offices
• Keep up with safety regulations to ensure that the lobby is always clean and safe for tenants and guests
• Assist tenants in pre-registration and opening of the turnstiles during events
• Distributing gifts to tenants during special occasions such as Hari Raya, etc
• Assisting with directions to malls, MRT or food eateries
• Calling taxis for overseas guests
• Assist tenants who are having issues with their work pass and getting through the turnstiles.
• Any other assistance that guests may require

• I had the opportunity to work as part of the front-office team and handle all things related to affecting the guest experience, such as
• Meet and escort VIP arrivals from the driveway to their room and do room check-ins
• Helping with guests’ queries in the lobby (keys not working, registering new guests)
• Planning and preparing special occasions (Birthdays, Anniversaries)
• Helping at the reception to check in guests.
• Taking pre-payments and issuing registration cards
• Arranging cakes and decorations for guests in their rooms
• Upselling the executive club or a higher room type to guests checking in.
• Conversing with guests on recommendations of places to see and things to do.
• Escorting guests to the driveway and providing directions.
• Setting up of play mats and toys in rooms in where young children are in
• Meeting with new guests to the Four Seasons brand or Singapore during breakfast and offering any services to make their stay more comfortable.
• Liaising with the concierge, room service and the flower shop to help with guests’ requests of ordering flowers, champagne, etc

• I got to experience first-hand what guests' needs are in a hotel setting and how to uphold excellent customer service while assisting guests by:
• Greet guests upon arrival at the pool and provide towels and bottled water
• Taking orders, Upselling, and serving guests at the pool
• Handle reservations with other departments for guests who wish to use hotel facilities
• Converse face-to-face with guests to answer queries and provide recommendations
• Other duties, such as collecting dry-cleaning laundry
• Answering calls from guest rooms and transferring them to other departments
• Providing any form of service required by the guest at any given time
• Quick thinking to form solutions for guest issues to obtain customer satisfaction

• I learnt how to work under pressure with an overwhelming volume of customers. Some of my job responsibilities:
• Upselling, taking orders and making drinks simultaneously
• Cashiering and balancing accounts
• Opening and closing of the store