Amirul Latif
Resident Executive
Singapore
Summary
Dynamic and results-driven professional with over three years of experience in hospitality and facilities management, dedicated to enhancing operational efficiency and tenant satisfaction. Expertise in vendor negotiations and regulatory compliance ensures seamless operations across diverse environments. Strong leadership abilities, effective communication skills, and event coordination foster robust relationships with tenants and staff. Committed to delivering high-quality service while maintaining exceptional standards in all aspects of property management.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Resident Executive
360 Integrated FM & SM Pte Ltd
06.2024 - Current
- Financial Management & Cost Control
- Achieved significant cost savings through strategic vendor negotiations and thorough operational reviews.
- Managed the tender process and awarded contracts for major projects (e.g., repainting, roof repairs) and essential services (security, cleaning) to ensure value and quality.
- Operations, Maintenance & Compliance
- Directed and supervised a team of 5 staff, including security, technicians, cleaners, and a gardener.
- Developed and executed a comprehensive preventive maintenance schedule for all common facilities, including pools, gyms, elevators, and water pumps.
- Sourced, evaluated, and negotiated with contractors for all repair and maintenance works to ensure cost-effective and high-quality service delivery.
- Ensured 100% compliance with all Fire Safety, BCA, and NEA regulations, passing all mandatory inspections.
- Stakeholder & Resident Relations
- Served as the primary liaison between the Management Council (MCST) and residents, fostering positive communication.
- Resolved resident enquiries and complaints promptly and effectively, achieving a high level of resident satisfaction.
- Administrative, Tenancy & Governance
- Ensured full adherence to the Building Maintenance and Strata Management Act (BMSMA) and all by-laws.
- Organised, attended, and minuted all Annual General Meetings (AGMs) and MCST meetings.
- Maintained all statutory records, meeting minutes, and official correspondence with a meticulous filing system.
- Organised and maintained a central filing system for all invoices, quotations, service reports, and tenancy agreements.
- Managed the entire tenant move-in/move-out process, including conducting inventory checks, key handling, and tenant orientation on house rules.
- Scrupulously tracked and processed security deposits, ensuring timely refunds with any deductions for damages accounted for in accordance with tenancy agreements.
Concierge
HANA Residences
09.2023 - 05.2024
- Maintain effective communication with tenants to address inquiries, concerns, and requests.
- Assist in planning and organizing events, ensuring smooth execution and tenant engagement.
- Coordinate with building management to streamline processes and resolve issues.
- Liaise with contractors to oversee maintenance and repair work, ensuring timely and quality service.
- Provide quotations for repair and maintenance services, offering transparency to tenants.
- Collaborate with local authorities and agencies when necessary to ensure compliance and safety.
Guest Relations Executive
Four Seasons Hotel Singapore
05.2023 - 08.2023
- Manage hotel reservation processes, handling customer inquiries and confirming bookings.
- Coordinate with other departments to ensure seamless guest experiences.
- Maintain accurate reservation records and update hotel reservation systems.
- Provide excellent customer service, addressing guest concerns and resolving issues.
- Strive to exceed guest expectations by creating a welcoming and efficient atmosphere.
- Demonstrate strong attention to detail and proficiency in reservation software.
Concierge (Part Time)
HANA Residences
08.2022 - 04.2023
- Maintain effective communication with tenants to address inquiries, concerns, and requests.
- Assist in planning and organizing events, ensuring smooth execution and tenant engagement.
- Coordinate with building management to streamline processes and resolve issues.
- Liaise with contractors to oversee maintenance and repair work, ensuring timely and quality service.
- Provide quotations for repair and maintenance services, offering transparency to tenants.
- Collaborate with local authorities and agencies when necessary to ensure compliance and safety.
Trainee (Housekeeping Supervisor)
Capella Hotels Sentosa
03.2022 - 08.2022
- Oversee housekeeping operations, ensuring cleanliness and upkeep of all rooms.
- Conduct detailed inspections to maintain high standards of room presentation.
- Coordinate with multiple departments for smooth operations and quick response to guest needs.
- Lead and manage a team of room attendants to ensure timely and efficient service.
- Communicate directly with guests, addressing their requests and ensuring satisfaction during their stay.
- Maintain a seamless guest experience by ensuring rooms meet quality standards and addressing any issues promptly.
Sales Staff (Part Time)
Awfully Chocolate
11.2019 - 04.2020
- Operate cash register with accuracy, managing transactions and processing payments.
- Prepare a variety of beverages, ensuring quality and customer satisfaction.
- Engage customers with product knowledge, promoting items and upselling effectively.
- Handle store opening and closing procedures, ensuring security and readiness for the day's operations.
- Maintain a clean and organized work area, contributing to a positive customer experience.
- Collaborate with team members to ensure smooth store operations and exceptional customer service.
Education
Diploma - Hotel and Hospitality Management
Republic Polytechnic
01.2023
Higher Nitec - Hospitality Operations
ITE College West
01.2017
"N" & "O" Levels - undefined
Pei Hwa Secondary School
01.2014
Skills
Accomplishments
- SAF Chief of Army Coin Exercise Wallaby 25
- HSMAI Foundation Global Collegiate Marketing Case Competition
- 2022
- Undergraduate Winners
- Gold Award for Service Excellence Award
- 2016
- Intro to Hospitality and Tourism Competition
- 2015
- 2nd Runner up
Extra-curricular activities
Chairman of Publications & Communications, ITE College West 2016 — 2017 Coordinated school events, managing logistics, scheduling, and execution to ensure successful outcomes. Delegated tasks among committee members, optimizing team efficiency and productivity. Trained new team members, providing guidance on responsibilities and best practices to support their success. Conducted thorough reviews of reports to identify and correct grammatical errors, maintaining high-quality documentation.
References
References available upon request
Timeline
Resident Executive
360 Integrated FM & SM Pte Ltd
06.2024 - Current
Concierge
HANA Residences
09.2023 - 05.2024
Guest Relations Executive
Four Seasons Hotel Singapore
05.2023 - 08.2023
Concierge (Part Time)
HANA Residences
08.2022 - 04.2023
Trainee (Housekeeping Supervisor)
Capella Hotels Sentosa
03.2022 - 08.2022
Sales Staff (Part Time)
Awfully Chocolate
11.2019 - 04.2020
Higher Nitec - Hospitality Operations
ITE College West
"N" & "O" Levels - undefined
Pei Hwa Secondary School
Diploma - Hotel and Hospitality Management
Republic Polytechnic