Amirul Asyraf
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
MDR LTD
11.2023 - 01.2024
- Attend to customers with regards to Samsung devices defects
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Provide precise quotations to the repair defects
- To listen and understand customers feedback and inform if the defect violates any warranty guidelines
- Prevented potential escalations by identifying potential issues early on and proactively offering solutions to resolve them swiftly.
Front Office Executive
Hotel 81
10.2021 - 03.2023
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Generated revenue by upselling room upgrades, amenities, and services when applicable to guests'' needs.
Assistant Station Manager / Rover
SMRT PTE LTD
10.2018 - 10.2020
- Man or Drive PV according to duty roster plan and when assigned by supervisors
- Coordinate and respond to all emergency situations in the trains with instructions from operation control centre
- Conducting security patrol in the train reporting faults and abnormalities discovered to operation control centre
- Ensure passenger safety and takes remedial actions when necessary
- Handles all train and stations incidents and emergencies
- Recovery of train and equipment malfuctions
Education
NITEC in Aerospace Technology - Aerospace Technology
ITE Central
Singapore01.2016
N-Level Certificate - N-Level Certificate
Zhenghua Secondary School
Singapore12.2015
Skills
- Cash Handling
- Complaint Handling
- Customer Consultation
- Complaint resolution
- Customer Service
- Administrative and Office Support
Accomplishments
- Covid 19 Resilience Medal : 2024
- Home Team Show and Festival :2018
- Commander's Award Singapore Police Force : 2018
- Best Trainee Award Singapore Police Force : 2018
Certification
- Security Sceening Management : 21/11/2020
- Deterrence : 18/11/2020
- Crowd And Traffic Control Management : 12/11/2020
- Demonstrate The Service Vision : 15/01/2019
- Respond to Fire Incident in Workplace : 12/12/2018
- Apply WSH Policy : 08/11/2018
- Identify Components And Systems Of Rapid Transit Systems : 05/11/2018
- Implement Operations For Service Excellence : 31/10/2018
Additional Information
NATIONAL SERVICE
Singapore Police Force
Rank : SGT (2)
Vocation : Public Transport Security Command ( TransCom )
Appointments: Group Leader Foot Patrol Officer
Timeline
Customer Service Assistant
MDR LTD
11.2023 - 01.2024
Front Office Executive
Hotel 81
10.2021 - 03.2023
Assistant Station Manager / Rover
SMRT PTE LTD
10.2018 - 10.2020
NITEC in Aerospace Technology - Aerospace Technology
ITE Central
N-Level Certificate - N-Level Certificate
Zhenghua Secondary School
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