Amirthan Swami Venkat
Singapore
Summary
International business graduate with 9 months’ full-time experience in solving customer experience problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best decode long term social and economic issues.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Customer Support Executive
Hodlnaut
11.2021 - 07.2022
- Hodlnaut is a cryptocurrency borrowing and lending platform that helps investors improve the return on their digital assets.
- Spearheaded the Zendesk ticketing system implementation for the CS team, reducing ticket response time by 40%.
- Delivered top-notch customer support and product education via email or live chat to more than 2,300 new and existing users.
- Influenced CX prioritization and raised over 13 UI/UX improvements as the internal voice of the customer.
- Partnered with product, compliance, and growth teams to ensure customer obsession at all lifecycle stages.
Digital Marketing Analyst Intern
New Wealth
09.2020 - 03.2021
- New Wealth is a specialized B2B FinTech provider that offers digital savings and wealth solutions for the financial advisory journey.
- Executed LinkedIn organic campaigns with an 8.72% engagement rate.
- Managed all online presence for the New Wealth brand at FinTech exhibitions such as SFF 2020 and AFF 2021.
- Initiated LinkedIn growth strategy with a 152% increase in page followers in 4 months.
- Established a streamlined content planning workflow, enhancing efficiency by 60%.
Business Development Lead, Account Manager
X10 Media
10.2019 - 09.2020
- X10 Media is a media agency group for SMBs and MNCs.
- Promoted twice, after first 3 months and again after the next 5 months.
- Led a team of 4 in SMB sales and drove monthly sales growth by 45% from $63.1k to $91.6k, within the first month.
- Recognised for exceeding targets and personally delivering more than 50% of monthly agency revenue, twice ($23.4k & $40.6k).
- Developed robust and measurable sales activity plans and led prospecting training for interns.
- Appointed as a change manager for new Pipedrive CRM adoption, led weekly CRM training, and implemented new workflows.
Co-Founder & Head of Business Development
EQUAKE Digital
01.2019 - 10.2019
- EQUAKE Digital was a digital marketing agency for SMBs.
- Co-founded this company in my second year of diploma.
- Turned a profit within the first 2 months of operation and achieved 300% revenue growth in 4 months.
- Handled 7 SMB client accounts in eCommerce, financial services, and digital marketing, achieving 86% of client KPIs.
- Notable achievement: Achieving 100% funding for a Kickstarter launch within 48 hours.
Education
NUS FinTechSG Programme, Professional Certificates -
National University of Singapore – School of Computing
08.2021 - 10.2021
Bachelor of Business - International Business
Singapore Institute of Management - Royal Melbourne Institute of Technology (SIM - RMIT)
01.2020 - 06.2021
Diploma - Management Studies
Singapore Institute of Management
07.2018 - 10.2019
Skills
Microsoft Office (Word, Excel, Outlook & PowerPoint)Freshdesk CRM (Customer Lifecycle Management, Live Chat)Zendesk Ticketing System (Foundational Support, Omnichannel Agent, Agent Workspace, Messaging)Slack (Internal Communications) & ClickUp (Internal Technical Ticket Management)Business Development (Market Mapping, Lead Generation, Outbound Sales, Skilled Negotiation & Value-based Selling)Business Design (Design Thinking & Business Model Canvas)Fundamentals of Web Development Technologies (HTML,CSS, JavaScript, Node JS, ReactJS & Git)Basics of Cloud Computing (Google Cloud Platform)Foundation in API Lifecycle Management (Postman & Auth0) and Foundation in RPA Lifecycle Management (Zapier & UiPath)Fundamentals of Data Structures, Database Design and Database Management (SQL)
Certification
IBF QUALIFIED LEVEL 1 (Asset Management - Product Solutioning & Management)
Timeline
IBF QUALIFIED LEVEL 1 (Asset Management - Product Solutioning & Management)
11-2021
Customer Support Executive
Hodlnaut
11.2021 - 07.2022
NUS FinTechSG Programme, Professional Certificates -
National University of Singapore – School of Computing
08.2021 - 10.2021
Digital Marketing Analyst Intern
New Wealth
09.2020 - 03.2021
Bachelor of Business - International Business
Singapore Institute of Management - Royal Melbourne Institute of Technology (SIM - RMIT)
01.2020 - 06.2021
Business Development Lead, Account Manager
X10 Media
10.2019 - 09.2020
Co-Founder & Head of Business Development
EQUAKE Digital
01.2019 - 10.2019
Diploma - Management Studies
Singapore Institute of Management
07.2018 - 10.2019