AMIRATUL JANNAH AMIR AMRAN

Company Overview: Global Human Resources Services

• Managed and executed ISC operations as per the contract design, focusing on accurate and timely manual invoice processing for non-SMART users
• Verified invoice details against contract terms, addressing discrepancies to maintain data integrity
• Collaborated with vendors to secure complete documentation for efficient invoice processing
• Monitored and tracked invoice status, ensuring all payments met established timelines
• Provided regular updates and reports to stakeholders, ensuring transparency and accountability
• Supported workflow optimization to enhance efficiency and reduce processing delays
• Conduct strategic initiatives set by department management on a yearly basis, including:

- Developed and implemented a standardized template for manual invoice submissions, reducing errors and streamlining the process

- Conducted training and upskilling sessions on relevant platforms to improve processing efficiency

- Monitored and analyzed processing times, identifying and addressing bottlenecks to improve lead times

-Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.

- Facilitated the approval and implementation of Level 5 (L5) processes for Integrated Services Contract operations, aligning with service delivery goals

- Refined SLAs to ensure superior service delivery by streamlining end-to-end processes and conducting time studies for workload optimization

- Established and monitored Full-Time Equivalent (FTE) metrics to ensure efficient resource allocation

- Conducted SLA reviews to identify improvement opportunities and adapt to evolving business requirements

- Assisted in the Level 5 (L5) processes for the internship program, gaining deeper insights into its structure and operations for cross-functional collaboration.

Company Overview: Global Human Resources Services

• Process admin fees and actual medical cost text files in the SAP system with accuracy and completeness
• Perform thorough back-charging of business units and request timely payment from vendors, to ensure proper allocation of costs and expenses
• Process pre-employment back charging in accordance with established procedures and guidelines
• Submit E-tax Rem and ensure compliance with regulatory requirements
• Issue medical funds, Board of Director medical cost, and COVID-19 cost requests for payment to vendors and ensure timely and accurate processing
• Identify and resolve dispute items related to actual medical costs by researching and analyzing data and collaborating with other teams
• Perform profit margin reconciliation and verification to ensure accuracy of financial records and compliance with accounting standards
• Perform recovery for staff overutilization of medical benefits by issuing letters of demand for withdrawn staff and sending emails for salary deduction for active staff, following established procedures and guidelines
• Perform monthly reconciliation and verification for actual medical costs and ensure timely and accurate reporting of financial data
• Create a dashboard for billing updates, to provide stakeholders with clear and concise information on billing and payment status
• Conduct strategic initiatives set by department management on a yearly basis, including:

- Process review for billing process to identify areas for improvement and implement changes, as necessary

- Enhance the invoice processing for new vendors, to ensure timely and accurate payment processing

- Propose negotiations for COVID-19 assess prices with vendors, to ensure cost-effective solutions for the organization

- Serve as a community and secretary for recreational activities, to promote team building and a positive work environment

- Perform other ad-hoc tasks and reports as needed

• Conduct activities assigned by the Team Lead and work collaboratively with team members
• Process transactions of medium to difficult complexity, including pre-coded invoices with and without purchase order
• Post all types of invoices (PO and Non-PO invoices) in a timely and accurate manner
• Respond to inquiries from clients, vendors, and other stakeholders in a professional and timely manner
• Ensure that all invoices assigned are properly accounted for at the end of each business day, with a focus on accuracy and completeness
• Receive scanned invoices from the Scanning Center and ensure they are processed efficiently
• Indexed invoices to ensure accurate tracking and timely payment processing
• Have a working knowledge of scanning and Accounts Payable application software to ensure efficient processing of invoices
• Manage additional tasks assigned by the Team Lead with a positive and initiative-taking approach
• Accounts Payable Analyst may be required to collaborate on strategic initiatives such as:
• Participating in the review of the invoice process to identify opportunities for improvement
• Enhance invoice process for the new business unit's and develop the user guides for the process
• Proposing strategies for vendor invoice processing plan
• Participating in community and recreational activities as required
• Completing other ad-hoc tasks and reports as assigned by the Team Lead

• Keep track of financial transactions, maintain ledgers, prepare financial statements, and ensure compliance with accounting standards and regulations
• Create an itemized list of products or services sold to a customer, calculate the total amount owed, and provide payment details
• Follow up on unpaid invoices, remind customers of payment deadlines, and facilitate payment options such as credit cards, bank transfers, and cash transactions
• Compare bank statements with the company's accounting records to identify discrepancies, ensure all transactions are recorded accurately, and resolve any issues
• Manage employee compensation, including salary payments, deductions, and benefits, calculate and withhold taxes, and ensure compliance with employment laws and regulations
• Calculate, collect, and remit goods and services tax payments to the government on behalf of the company
• Manage payments for utilities and stock, ensuring timely payment of bills related to the company's utility services, such as electricity and water, and purchasing stock items required for the business's operations
• Physically count and verify the quantity and value of stock items held by the company and ensure inventory records are accurate
• Prepare profit and loss statements, lists of debtors, bank reconciliation statements, and other reports that provide insight into the company's financial health
• Manage administrative tasks such as scheduling appointments, managing correspondence, and organizing files and documents
• Manage the recruitment and management of foreign workers, including obtaining work visas and ensuring compliance with immigration laws and regulations
• Address customer complaints, manage crises, and oversee urgent requests

• Categorize bills with crucial information for Thailand invoices
• Ensure straightforward processing and tracking for effective financial management
• Required solid understanding of Accounts Payable application
• Ensure accurate processing of invoices and payments
• Support invoice processing from other countries for financial stability
• Proactively communicate with team lead and members
• Ensure timely completion of tasks with minimal supervision