Amir Sehan
Summary
Client Delivery Manager with 13+ years of experience in IT services, managed services, and banking technology. Proven track record leading support and delivery teams, managing enterprise banking clients, ensuring SLA achievement, contract governance, preventive and corrective maintenance, and regulatory reporting solutions (PSAK 50/55 & PSAK 71). Strong expertise in SQL, ETL, Oracle, SQL Server, stakeholder management, and production support.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Client Delivery Manager
PT NTT Indonesia Technology
04.2025 - Current
- Manage service delivery for enterprise banking clients.
- Primary contact for client escalations and service reviews.
- Monitor SLA, contract performance, risks, and client satisfaction.
- Coordinate technical teams and stakeholders to ensure successful delivery.
ETL Consultant Lead
PT NTT Indonesia Technology
03.2018 - 03.2025
- Major Clients: Bank Syariah Indonesia, Bank Tabungan Negara, Chinatrust Commercial Bank, Bank Permata, BTN Syariah.
- Led ETL support teams and preventive/corrective maintenance.
- Performed health checks, bug fixing, SQL troubleshooting, and enhancements.
- Delivered quarterly and monthly maintenance reports.
- Supported PSAK 50/55 and PSAK 71 solutions.
Technical Analyst
PT Cakrawala Mitra Bersama
01.2016 - 12.2017
- Supported reconciliation system enhancements for Bank Mandiri, coordinated requirements, SIT/UAT, and production deployment.
Application Support
PT Sinergi Mitra Jaya Abadi
01.2013 - 12.2016
- Maintained Oracle Flexcube backend, archive retrieval, database maintenance, purging, partitioning, and performance optimization for Bank Danamon.
Junior Technical Support
PT Ambidexter Technology
01.2012 - 12.2013
- Designed Jasper Reports, administered PostgreSQL, Linux installation and SQL programming.
Education
Bachelor Degree - Informatics Management
Bina Sarana Informatika
Skills
- Oracle
- SQL Server
- DB2
- PostgreSQL
- Sybase
- Pentaho
- SSIS
- Informatica
- SQL
- PL/SQL
- AS400
- Windows
- Linux
- Client relationship management
- Service delivery management
- Contract performance monitoring
- Risk assessment
- Client satisfaction management
- Data analysis
- SQL troubleshooting
- ETL processes
- Technical coordination
- Project management
- Team leadership
- Adaptive problem solving
- Client escalation handling
- Leadership skills
- Customer service excellence
- Positive attitude
Accomplishments
- Led support for multiple tier-1 Indonesian banks.
- Successfully migrated CKPN database from DB2 to Oracle 19c.
- Improved production stability through SQL and ETL optimization.
- Consistently delivered preventive maintenance within SLA.
Certification
- ITIL Foundation Version 5
- Effective from: 04 May 2026
- Renew by: 04 May 2029
- Certificate Number: GR428004862AS
- Candidate Number: 998000999365217
Timeline
Client Delivery Manager
PT NTT Indonesia Technology
04.2025 - Current
ETL Consultant Lead
PT NTT Indonesia Technology
03.2018 - 03.2025
Technical Analyst
PT Cakrawala Mitra Bersama
01.2016 - 12.2017
Application Support
PT Sinergi Mitra Jaya Abadi
01.2013 - 12.2016
Junior Technical Support
PT Ambidexter Technology
01.2012 - 12.2013
Bachelor Degree - Informatics Management
Bina Sarana Informatika