Amir Ahmad Mohamad

• Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
• Filed incident reports and handled inappropriate behavior to document problems and disturbances.
• Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
• Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.

Hospitality management modules , conducting of lectures , training , field visits etc