Amir Ahmad Mohamad
Hospitality Industry
Overview
2026
2026
years of professional experience
2
2
Certificates
Work History
Hospitality Manager
Various - Overseas
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
Adjunct Lecturer
Australasia Academic College
2024 - Current
Hospitality management modules , conducting of lectures , training , field visits etc
Education
Bachelors - Management
University of Western Sydney
Australia Skills
Food safety regulations
Banquet operations
Complaint handling
Guest relations management
Budgeting and financial management
Health and safety compliance
Employee scheduling
Guest satisfaction tracking
Brand standards adherence
Marketing and promotions
Facility management
Eco-friendly practices
Team member development
Teamwork and leadership
Problem-solving
Certification
Food safety hygiene certifications level 1 to Level 4
Summary
Dynamic Hospitality Manager with extensive experience at various overseas establishments, excelling in guest relations management and complaint handling. Proven track record of enhancing guest satisfaction through personalized service and adherence to brand standards. Skilled in budgeting and financial management, fostering team development, and implementing eco-friendly practices for operational excellence.
Timeline
WSQ Para Counsellor certificate
08-2025
Food safety hygiene certifications level 1 to Level 4
06-2024
Hospitality Manager
Various - Overseas
Adjunct Lecturer
Australasia Academic College
2024 - Current
Bachelors - Management
University of Western Sydney