Aminabi Dudekula
Summary
Rational Technical Consultant with 6 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Consultant
ITApps Pvt Ltd
06.2023 - Current
- Developed customer Journey driven Chat Bots tailored to client needs, resulting in increased user satisfaction and improved business operations.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Completed a Proof of Concept on customer survey input and integrated an external tool to assess metrics like NPS, FCR, and CSAT—all of which are extremely effective in assessing customer feedback and enhancing business operations.
Management Consultant
Accenture Technology Solutions
06.2022 - 06.2023
- Engineered and implemented new UNIX systems on project basis.
- Determined client's needs and put together solution while meeting their requirements.
- Installed system in datacenter and jumpstart/kickstart it loading software needed.
- Entailed configuration of veritas volume manager and file system, Oracle databases and Apache or Apache tomcat web servers.
- Oversaw and coordinated a select group charged with standardizing and rewriting Standard Operating Procedures for whole ITIP program.
- Proficient with UNIX Shell scripting.
Associate Consultant, Technology
Cognizant Technology Solutions, CTS
05.2021 - 04.2022
- Optimized IVR flows, queue flows, and complex routing with call recording, voicemail, and WFH for US-based insurers.
- Resolved critical technical issues in a timely manner, minimizing downtime and maintaining high levels of system performance.
Senior Software Engineer
Capgemini
02.2018 - 04.2021
- Ensured TimeInc's highly trafficked websites are up and running 24/7.
- Monitored more than 500 servers using Icinga and AWS instances.
- Provided Level 2 support for issues on Red hat Linux servers.
- Performed daily deployments of templates on Vignette and Drupal CMS for websites.
- Performed necessary maintenance on Web caching/proxy servers such Nginx, Apache Traffic Server and Varnish
- Worked as a web application developer and was responsible for the full cycle of software development to develop custom-made agent dashboards using full stack Java programming.
- The work I have done for consulting clients in the cards and payments industry has involved analyzing business requirements, capturing areas of improvement, and implementing IVR solutions to improve digital banking services.
Education
B. Tech -
Jawaharlal Nehru Technological University
Hyderabad04.2017
Skills
- Linux
- Apache
- VMWare
- Ubuntu
- Genesys Cloud
- Nice CXone
- AWS
- Full stack Java
- Agile
- Splunk
- Open for learning and challenging self potential for bigger roles
- Prioritizing the tasks to achieve timely goals
Certification
- Genesys Cloud Professional certified
- Genesys Cloud Architect Certified
- Genesys Cloud Developer Certified
- Genesys Cloud Scripting Certified
- Genesys Cloud Quality Management Certified
- Five9 Inbound/Outbound Admin
- Nice CX One Core Certified
Languages
English
Telugu
Hindi
Tamil
Timeline
Technical Consultant
ITApps Pvt Ltd
06.2023 - Current
Management Consultant
Accenture Technology Solutions
06.2022 - 06.2023
Associate Consultant, Technology
Cognizant Technology Solutions, CTS
05.2021 - 04.2022
Senior Software Engineer
Capgemini
02.2018 - 04.2021
B. Tech -
Jawaharlal Nehru Technological University
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