JUNIDAH AB RAHMAN
Summary
Offering friendly and service-oriented approach, willing to learn and grow in supportive environment. Able to work under pressure. Brings ability to quickly grasp new concepts and apply problem-solving skills effectively. Ready to use and develop communication and administrative skills
Overview
9
9
years of professional experience
Work History
MATERIAL HANDLER
YCH Logistics
01.2019 - 07.2020
- Transported and packed inventory for shipment using appropriate containers and equipment.
- Tracked item movement with scanners and physical logs; maintained accurate inventory through cycle counts and audits.
- Ensured safe, clean, and organized storage areas to protect assets and support efficient operations.
- Followed safety protocols and conducted regular inspections, reducing workplace accidents.
- Loaded and unloaded materials carefully to prevent product damage.
- Tagged containers with accurate shipping information.
- Identified hazards and reported issues promptly for quick resolution.
- Conducted routine maintenance on material handling equipment.
- Collaborated with team to meet deadlines and maintain high work standards.
- Supported operational efficiency by organizing materials and improving inventory systems.
Customer Service Officer
Connect Centre
10.2015 - 12.2018
- Resolved customer inquiries and complaints promptly, improving satisfaction and retention.
- Managed high call volumes while maintaining professionalism and meeting service metrics.
- Provided accurate product information and tailored recommendations.
- Logged interactions and feedback through efficient data entry.
- Assisted customers with orders and service-related questions via phone, email, and chat.
- Coordinated with internal teams to ensure timely issue resolution.
- Adapted to diverse customer needs with empathy and problem-solving.
- Contributed to process improvements through team collaboration and feedback.
- Followed up on pending issues, boosting first-contact resolution rates.
Technical Specialist
POSH FLEET SERVICE PTE LTD
09.2012 - 08.2014
- Facilitated cross-departmental communication to resolve issues during plan reviews and inspections.
- Developed clear educational materials to simplify complex regulations for applicants.
- Proposed strategies to improve efficiency and effectiveness of permitting processes.
- Managed high volumes of inquiries via phone, email, and in person, balancing multiple priorities.
- Delivered exceptional customer service by guiding applicants through the permitting process and resolving issues.
Data Entry
SINGAPORE JAMCO PTE LTD
01.2012 - 08.2012
- Ensured accurate record-keeping for inventory management purposes through diligent data entry.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Performed data entry with speed and accuracy.
- Assisted in data entry for residential reviews of appraisals and evaluations.
- Provided administrative support with accurate document preparation and data entry.
- Maintained accurate patient records with diligent data entry and attention to detail.
- Streamlined data entry procedures for increased efficiency and reduced error rates.
- Completed data entry tasks with accuracy and efficiency.
- Improved data accuracy with meticulous management of employee records and data entry.
- Supported administrative staff with accurate data entry, filing, and document management tasks.
- Identified data entry errors and reported to necessary departments.
- Completed data entry to record call notes, suggestions and questions.
Education
Secondary Education
ANG MO KIO SECONDARY SCHOOL
ANG MO KIO01-2002
Skills
Microsoft Words - Advanced
Microsoft Excel - Advanced
Microsoft Powerpoint _ Advanced
Microsoft Outlook - Advanced
Timeline
MATERIAL HANDLER
YCH Logistics
01.2019 - 07.2020
Customer Service Officer
Connect Centre
10.2015 - 12.2018
Technical Specialist
POSH FLEET SERVICE PTE LTD
09.2012 - 08.2014
Data Entry
SINGAPORE JAMCO PTE LTD
01.2012 - 08.2012
Secondary Education
ANG MO KIO SECONDARY SCHOOL
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