MUHAMMAD AMEEN
Singapore
Summary
Ameen brings a wealth of expertise threat management, escalation, and safety from renowned organizations, including Airbnb, TikTok, Singapore Police Force, esteemed social organizations dedicated to combating domestic violence, suicide & other social issues.
He led teams to achieve notable recognition in various domains. Media recognized for spearheading the Voiceout: Anti Domestic Violence Campaign which garnered national coverage. Additionally, featured in prominent publications such as Ticker News Australia, Authority Magazine & E-Crypto News for successfully leading a social impact fundraiser NFT project.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Safety & Escalation Specialist
Airbnb
08.2021 - Current
- Practical experience in threat assessment & management: handled real-life, complex, crisis scenarios revolving around Minor Safety, Violent Extremism, Adult Nudity, Illegal Goods, Bullying and Harassment, and Hate Speech
- Collaborated with internal stakeholders such as TAM, GCM, GSS, LERT, TRUST, RR and third-party providers to resolve conflicts in a detailed, effective, and timely manner
- Batch representative with GTAP for weekly meeting, presenting ideas, suggestions and case sharing
- Monitored and escalated inappropriate content, user behavior & trends
- Applied BAT knowledge to address these sensitive & high risk problems
- Leveraged sharp investigative skills to initiate and lead inquiries into personal safety incidents, property damage, and complex issues
- Employed in-depth analysis and fact verification to make policy-based determinations for effective resolution
- Utilized time management, negotiation, and conflict resolution skills to navigate challenging situations
- Maintained high levels of confidentiality while comprehensively documenting investigations through written reports.
Trust & Safety, Content Moderator
TikTok
02.2022 - 08.2023
- Involved in evaluating user-generated content and removing content not complying with the general policies of the company and local policies of Governments
- Proficient in identifying, assessing, managing, and reporting on compliance with regulatory, legislative, contractual, and risk management requirements, as well as regulations and ordinances
- Adept at implementing and documenting policies and procedures to ensure compliance
- Skilled in conducting internal reviews and identifying areas for compliance improvement
- Experienced in developing risk management strategies to prevent non-compliance and submitting compliance reports to regulatory bodies
- Highlight critical technical issues and other operational bottlenecks to the senior management and other stakeholders to implement effective remedial measures.
Partnership Manager
The Metavists (Web3)
01.2021 - 05.2023
- Established strategic partnerships with reputable non-profit organizations like WikiCharities & Doctors Without Borders & more
- Represented the company in media as a key player in the industry (E-Crypto News, Ticker News Australia, Authority Magazine & more)
- Collaborated with over 150+ Web 3 Projects & Filled 3x time the whitelist spot
- Developed strategic partnership with key blockchain companies like DeSpace.io & more
- Managed team performance, set goals, developed roadmaps, and took responsibility for key metrics
- Grew an organic community of 6,000+ Twitter followers & 4,000+ discord members
- Raised $80,000 SGD, secured a $100,000 investment from VC Funema.co & entered ANTLER's SPARK Program
- Overseen product development & launching of Altruvist App + CSCROW (Crypto Escrow) for all UI, user features & terms & conditions
- Collaborated with cross-functional partners, including content policy, product management, data analytics, operations, engineering, and algorithm teams to identify, assess, and resolve issues in products.
Business Development Lead
Eduquest International Institute
10.2018 - 02.2020
- Involved in the development and implementation of new business pipelines and assist marketing teams in effectively closing the business deals
- Developed and maintained a productive business relationship with the existing clients and prospects to generate awareness on the existing products and services
- Maintained updated knowledge of the Course policy framework with Government Bodies
- Set up a brand new B2C sales pipeline for a diversified course sales pipeline
- Accomplishments: Developed a new retention sales strategy that brings in 5-figure monthly sales, and a brand-new sales pipeline that brought in $10,000 monthly
- Set up a partnership with the People's Association for courses to be held in 107 branches
- Aligned marketing materials with government policies regards to corporate branding under various certifications.
Business Development Executive
Goodfin Export
03.2014 - 10.2018
- Sourced new suppliers and managed client sales and retention for a seafood distribution company, expanding market reach and increasing profitability
- Successfully identified and entered new markets, leading to significant revenue growth and market share gains
- Diversified the business from B2B to B2C, leading rebranding, outsourcing, logistics, and business development efforts for the new business unit
- Collaborated with cross-functional teams to ensure successful execution of business initiatives and deliver on key performance metrics
- Demonstrated strong strategic thinking, communication, and relationship-building skills in engaging with stakeholders, negotiating contracts, and building partnerships that delivered results.
Warrant Enforcement Officer
Singapore Police Force
12.2010 - 12.2012
- Adept at conducting investigations and collecting evidence while collaborating with multiple national agencies to ensure compliance with legal procedures
- Experienced in compliance, as well as working with government agencies to maintain public safety and order
- Strong analytical and problem-solving skills, with the ability to identify and mitigate potential security risks and policy violations
- Experienced warrant enforcement officer with a proven track record of successfully executing arrest warrants and serving court documents
- Proficient in locating and apprehending individuals who failed to appear in court or violated bail conditions
- Skilled in coordinating with prisons and courts to ensure legal compliance in the processing of court documents
- Demonstrated ability to work effectively in high-pressure environments, including experience with crowd control during key national events such as F1, National Day, Thaipusam, and Chingay Parade and also high risk area patrols such as Orchard Towers.
Education
Diploma in Business Administration -
PSB Academy
BS BSc (Hons) Business Studies -
Loughborough University (resuming soon)
Skills
BAT trained communication
Threat assessment
Threat Management
Conflict resolution
Escalation
Team leadership
Project coordination
Risk mitigation
Policy enforcement
Certification
- John Maxwell Advanced Leadership
- WSQ Monitor & Reward Performance in a team to Support Achievement of Results
- WSQ Lead Team to Develop Operational Plan
- WSQ Develop Self to Main Professional Competence at Supervisory level
- WSQ Develop and Motivate Team Members through Capability Development
- WSQ Build Team Relationships
- WSQ Demonstrate the Service Vision
- WSQ Recognizes Terrorist Threats
- Business Analysis Foundations by Greta Blash
- Creating Fun and Engaging Video Training: The Why by Marley Jaxx and Rob Glass
- Delivering Results with a Business-focused PMO by Andy Jordan
- OMCA Certification for Online Marketing Associate Test Prep by Matt Baileyxx
Projects
Sout Ilaahi, Partnership & Business Manager, 06/2016, 03/2020,
- Led Marketing & Partnerships for campaigns that gained national coverage (Berita Harian 3x in total): Anti Domestic Violence Campaign, Sacred Path of Love Conference.,
- Raised $100,000 USD for #BuildAHospitalSenegal in partnership with an UN recognized NGO.,
- Researched and acquired partnership with key organizations, non-profits, influencers, media personalities & corporate sponsorship.,
- Stakeholder Management & Development: Singapore Psychological Society, Silver Ribbon, Club Heal, Big Love Child Protection Services, Abdul Rahman Law Corporation, Atikah Amalina Mental Health Advocate, Arvind Vasantham Celebrity, Saffrons, ground organizations & more.,
- Managed and planned the direction & annual calendar; planned and led the various teams to achieve the yearly goals., Launched and grew Sout Ilaahi Instagram page to 7,000+ organic following with a high impression rate.
Timeline
Trust & Safety, Content Moderator
TikTok
02.2022 - 08.2023
Safety & Escalation Specialist
Airbnb
08.2021 - Current
Partnership Manager
The Metavists (Web3)
01.2021 - 05.2023
Business Development Lead
Eduquest International Institute
10.2018 - 02.2020
Business Development Executive
Goodfin Export
03.2014 - 10.2018
Warrant Enforcement Officer
Singapore Police Force
12.2010 - 12.2012
Diploma in Business Administration -
PSB Academy
BS BSc (Hons) Business Studies -
Loughborough University (resuming soon)
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