Amanda Yeo Li Min
Summary
Sales Assistant at Starhub Exclusive Partners
- Exceeded monthly sales targets by at least 15% consistently
Yun Nam Haircare
- Conducted over 100 cold calls per week, generating at least 40 new client appointments monthly to come for first visit.
Co-Owner at Gardens BBQ
- Built a loyal customer base with repeat orders and positive reviews.
Training Centre Executive at Oom Pte Ltd
- Handled escalations effectively as first point of contact, successfully preventing complaints to reach management level and maintained learner's satisfactory
Sales Admin at Osys Concepts Pte Ltd
- Ensured timely delivery to client's location at all times, provide recovery such as gifts or in person visit if delivery were delayed due to unforseen circumstances caused by logistics company
Overview
12
12
years of professional experience
Work History
Training Centre Executive
Oom Pte Ltd
11.2024 - 05.2025
- Handle learners' enquiries, post registrations, course scheduling, course rescheduling
- Manages all enquiries via Whatsapp and Email
- Coordinate with trainers and sales to ensure smooth training operations.
- Prepare training materials, attendance lists, and certificates.
- Assist learners in claiming for courses
- Food estimation for all course run for the week and place order with vendors
- Maintain accurate records of enrolments, payments, and feedback.
- Handle face to face complains/feedbacks by learners at first point before further escalation
- Monitor class logistics including venue setup, equipment, and refreshments.
- Ensure compliance with accreditation or training standards
- Provide excellent and prompt customer service and follow up on learner's feedback and complaints
Relationship Executive
Geniebook
05.2024 - 10.2024
- Printing of daily worksheet for teacher's assistance
- Maintain campus cleanliness at all times
- Greet and assist students, parents, and visitors in a friendly and professional manner.
- Handle phone calls, WhatsApp, and email enquiries regarding class schedules, fees, and programmes.
- Manage student attendance with high accuracy
- Coordinate with teachers and management on class arrangements, replacements, or schedule updates.
- Maintain and update student records and databases accurately.
- Prepare class materials, print worksheets, and ensure classrooms are ready for lessons.
- Handle feedback or complaints politely and escalate issues when necessary.
- Ensure the reception area and front desk are clean and organized at all times.
Sales Admin
Osys Concepts Pte Ltd
02.2021 - 04.2024
- Create PO, DO, Quotation
- Manage full delivery schedule and ensure timely delivery within stipulated timeline
- Liaise with all suppliers, logistics and client
- Manage and update client databases
- Handle incoming inquiries via phone or email and provide timely follow-up
- Liaise with suppliers for pricing, product availability, and delivery schedules.
- Attend site meeting with client and assist in any service recovery when required
- Track delivery progress and assist with post-sales service.
Small Business Co-Owner
Gardens BBQ
08.2020 - 12.2020
- Oversee daily operations including food preparation, inventory and cashiering
- Manage purchasing, and basic cost control to maintain profit margins.
- Ensure high standards of food quality, hygiene, and safety in compliance with regulations.
- Handle customer service, feedback, and issue resolution to maintain repeat business.
- Manage cash flow and daily end day settlement
- Implement marketing strategies such as promotions, social media, and distributing flyers and posters.
Admin Assistant
Polygan Design Pte Ltd
08.2019 - 03.2020
- Provide administrative and clerical support to project managers
- Prepare, organize, and maintain project documents such as, purchase orders, delivery orders, and invoices.
- Handle data entry, filing, and document tracking for tenders, contracts, and project records.
- Assist in project coordination — including material orders, and vendor follow-ups.
- Manage office operations, supplies, and correspondence.
- Support HR-related tasks such as workers' timesheets, calculating OTs and attendance.
Admin Assistant
Muto Singapore Pte Ltd
06.2018 - 07.2019
- Provide administrative support to sales, operations, and management teams.
- Prepare invoices, delivery orders, and purchase orders.
- Manage delivery enquiries from clients and colleague from another region such as Vietnam
- Handle filing, data entry, airway bills and updating of customer database.
- Ensure accurate documentation and timely follow-up on pending orders or service requests.
- Prepare weekly delivery forecast to track when goods are scheduled to arrive or be sent out
Customer Service Assistant
Yun Nam Haircare Pte Ltd
06.2016 - 04.2018
- Greet and assist clients in a professional and friendly manner.
- Handle appointment bookings, cancellations, and follow-ups.
- Respond to client inquiries via phone, or in person.
- Conduct cold calls to potential clients based on leads provided by the management to check on client's interest on the haircare services, packages, or promotions and eventually create an appointment successfully.
- Maintain and update client databases and service records accurately.
- Support daily administrative tasks such as filing, inventory tracking, and preparing client forms.
- Act as first point of contact whenever a new potention customer step in
- Provide information on products and services.
- Handle daily payment settlement and ensure full accuracy for all payment methods.
Customer Service Assistant
MDR Pte Ltd (Samsung Service Centre)
11.2015 - 06.2016
- Greet and assist customers visiting the service centre in a professional and friendly manner.
- Handle inquiries regarding Samsung products, warranty claims, repairs, and services.
- Log customer complaints and service requests accurately into the system.
- Coordinate with technicians and service teams to ensure timely repair and resolution.
- Manage administrative tasks such as filing, data entry, and service documentation.
- Faces high volume of customers on a daily basis
Sales Assistant
Starhub Exclusive Partners
09.2013 - 10.2015
- Assist customers with product and service enquiries, providing accurate information on mobile or Wifi plans, devices, and promotions.
- Demonstrate products, explain features, and recommend suitable solutions based on customer needs.
- Process sales transactions, bill payments, and service upgrades efficiently.
- Maintain product displays, stock levels, and inventory in the store.
- Meet or exceed individual and store sales targets.
Outdoor Sales
Peak Design Pte Ltd
01.2013 - 08.2013
- Visit potential and existing customers or property agents to present and sell curtains and blinds.
- Distribute flyers and name cards to TOP condos or BTOs
- Understand customer needs and provide personalized recommendations.
- Prepare quotations, follow up on inquiries, and close sales.
- Coordinate with installation team to ensure timely delivery and installation.
- Maintain and update client records and order tracking.
- Develop and maintain strong relationships with clients to encourage repeat business and referrals.
Education
N Level -
Bendemeer Secondary School
12.2011
Skills
- Communication Skills – verbal and written communication
- Customer Service – handling client queries, maintaining relationships
- Time Management – prioritizing tasks and meeting deadlines
- Organised & Multitasking – managing multiple tasks efficiently
- Conflict Resolution – handling complaints or disagreements professionally
- Microsoft Office – Word, Excel, Outlook
- Google Workspace - Gmail, Calendar, Drive, Docs, Sheets, Meet, Forms, Chat
- Inventory Management – tracking stock and orders
- Data Entry – accurate input of information into system
- Quotation & Invoice Preparation – generating and managing financial documents
- Appointment Scheduling – managing calendars and bookings
- Sales Skills – upselling, product demonstration
- Product Knowledge – familiarity with company products, electronics, or services
LANGUAGES
English: Spoken Proficiency: Fair, Written Proficiency: Fair
Chinese (Mandarin): Spoken Proficiency: Good, Written Proficiency: Fair
Hokkien: Spoken Proficiency: Fair, Written Proficiency: Good
Teochew: Spoken Proficiency: Fair, Written Proficiency: Fair
Timeline
Training Centre Executive
Oom Pte Ltd
11.2024 - 05.2025
Relationship Executive
Geniebook
05.2024 - 10.2024
Sales Admin
Osys Concepts Pte Ltd
02.2021 - 04.2024
Small Business Co-Owner
Gardens BBQ
08.2020 - 12.2020
Admin Assistant
Polygan Design Pte Ltd
08.2019 - 03.2020
Admin Assistant
Muto Singapore Pte Ltd
06.2018 - 07.2019
Customer Service Assistant
Yun Nam Haircare Pte Ltd
06.2016 - 04.2018
Customer Service Assistant
MDR Pte Ltd (Samsung Service Centre)
11.2015 - 06.2016
Sales Assistant
Starhub Exclusive Partners
09.2013 - 10.2015
Outdoor Sales
Peak Design Pte Ltd
01.2013 - 08.2013
N Level -
Bendemeer Secondary School
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