AMANDA SIM SHU HUI
Summary
Equipped with problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organisational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Waitress
Melife Entertainment
10.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Freelance Tuition Teacher
Freelance
12.2019 - Current
- Developed strong relationships with students and parents by maintaining open lines of communication and fostering a supportive learning environment.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
Account Executive Intern
Pepper Dreams Pte Ltd
09.2021 - 02.2027
- Monitored industry trends and competitor activities, adjusting sales strategies accordingly for optimal results.
- Leverage over shopping platforms such as Shopee and Lazada
- Planning and execution of event
- Set up and tear down of event
Usher
Vaccination Centre
04.2021 - 11.2021
- Greeted patients with smile and provided friendly, knowledgeable service.
- Undertake daily registration of patient for vaccination.
- Verify patient documentation and ensure they meet basic eligibility criteria.
- Manage queues and crowd control.
- Addressing concerns and attending to patient's enquires.
- Conduct temperature checks, ensure safe distancing.
Event Crew Member
We Got This
01.2018 - 08.2019
- Collaborated with team members to ensure timely completion of assigned tasks, contributing to overall event success.
- Adapted to various event types and environments, showcasing versatility as a valuable member of the crew team.
- Actively participated in pre-event meetings and training sessions to stay informed on event procedures and requirements.
- Set up and tear down of booths.
- Assisting crowd control.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Tending and assisting to any questions or enquires
Service Crew Member
KOI The
03.2019 - 06.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Handle daily operation activities such as Cashiering and Kitchen duties.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared beverages accurately and quickly, adhering to strict food safety guidelines.
- Involve in opening and closing of store.
Cashier
Takashimaya Department Store
11.2015 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
Bachelor - Business
RMIT University
01-2025
Diploma - Integrated Events Management
Republic Polytechnic
01.2022
GCE O Level -
Canberra Secondary
01.2017
Skills
- Customer service
- Communication
- Greeting guests
- Team collaboration
- Willingness to learn
- Relationship management
- Sales techniques
- Point of sale operation
Languages
English
Chinese (Mandarin)
Timeline
Waitress
Melife Entertainment
10.2023 - Current
Account Executive Intern
Pepper Dreams Pte Ltd
09.2021 - 02.2027
Usher
Vaccination Centre
04.2021 - 11.2021
Freelance Tuition Teacher
Freelance
12.2019 - Current
Service Crew Member
KOI The
03.2019 - 06.2019
Event Crew Member
We Got This
01.2018 - 08.2019
Cashier
Takashimaya Department Store
11.2015 - 12.2016
Diploma - Integrated Events Management
Republic Polytechnic
Bachelor - Business
RMIT University
GCE O Level -
Canberra Secondary
Similar Profiles
Kevin BibbsKevin Bibbs
Content Business Manager - Touring & Live Events at Dream Maker Entertainment | SM EntertainmentContent Business Manager - Touring & Live Events at Dream Maker Entertainment | SM Entertainment
Namita PrasadNamita Prasad
Director Legal Risk and Compliance at Flutter Entertainment India (LLP), Hyderabad, a Global Capability Centre & Group affiliate of Flutter Entertainment Plc, DublinDirector Legal Risk and Compliance at Flutter Entertainment India (LLP), Hyderabad, a Global Capability Centre & Group affiliate of Flutter Entertainment Plc, Dublin
ANGELA ARTHURANGELA ARTHUR
Transportation Coordinator’s Assistant at Entertainment Partners/Cast & Crew Entertainment ServicesTransportation Coordinator’s Assistant at Entertainment Partners/Cast & Crew Entertainment Services
Evelyn HolmesEvelyn Holmes
Waitress at Atria Senior LivingWaitress at Atria Senior Living
Lisa Rose DixonLisa Rose Dixon
Waitress at Royal HotelWaitress at Royal Hotel