Amanda Ong Sze Sze

Operation Green Lantern

• A large-scale initiative focused on clearing Foreign Object Debris (FODs) from platform tracks at NSEWL stations.
• Promote a culture of cleanliness and shared responsibility among train staff and reliability of the MRT train system. Increase awareness of the importance of maintaining shared spaces through active participation and collaboration.
• Managing over 400 participants from 12 departments, fostering cross-department collaboration and teamwork.

Efficient Management of High-Ridership Stations

• Oversee operations at top-tier stations, Ang Mo Kio and Bishan, which handle significant ridership volume and requires precise crowd management strategies to ensure safety and service excellence.
• Manage additional responsibilities due to proximity to train depots, coordinating timely train launches and withdrawals to maintain smooth operations.
• Ensure seamless collaboration with depot and maintenance teams to address operational challenges, optimize train schedules, and uphold safety and service quality standards at both stations.

Collaborative Coordination with LTA and External Stakeholders

• Foster close working relationships with the Land Transport Authority (LTA) and external stakeholders to ensure seamless execution of ongoing works for the upcoming CR116 Cross Island Line at Ang Mo Kio station.
• Act as the key liaison to align project timelines, address operational concerns, and proactively resolve potential challenges, ensuring smooth progress without disruptions to daily operations or passenger experience.

Crisis Management During Major Service Disruption

• Played a pivotal role in managing operations during the East-West Line (EWL) disruption lasting six days. Oversaw crowd control at Buona Vista station, ensuring passenger safety and smooth transfers to alternative transport options. Coordinated with staff to provide clear communication, minimize delays, and maintain order under high-pressure conditions, successfully facilitating passenger movement without major incidents.

Other Ad-Hoc jobs

• Serve as Incident Officer during train service disruptions, taking charge of the situation and directing the Assistant Incident Officer (AIO) to manage the incident effectively
• Maintain regular communication with internal and external stakeholders: Land Transport Authority (LTA): Facilitate LTA staff in conducting audits at the stations
• Address issues related to environment and pest control with the National Environment Agency (NEA)
• Conduct investigations on customer feedback, incidents, accidents, cash discrepancies, and audit findings to ensure compliance and service excellence

Supported SMRT’s Train Service Operations

• Played a key role in supporting the train service business by ensuring efficient operations and adherence to organizational objectives. Contributed to the smooth functioning of train services, aligning efforts with company goals and strategic plans.
  

Monitored and Ensured Compliance with KPIs and Standards

• Oversaw the performance of train services, ensuring compliance with internal Key Performance Indicators (KPIs), government operational requirements, and other established standards. Conducted regular reviews to identify gaps and implemented corrective measures to maintain high operational standards.
  

Prepared Comprehensive Monthly Reports

• Developed and submitted detailed monthly reports in accordance with regulatory requirements for benchmarking and providing timely updates to senior management. Ensured accuracy and consistency in reporting to support data-driven decision-making processes.
  

Analyzed Historical Data to Drive Operational Improvements

• Performed in-depth analysis of historical data to identify trends, optimize operational performance, and improve service reliability. Proposed actionable recommendations to address performance gaps and enhance efficiency across operations.
  

Collaborated with External Stakeholders

• Worked closely with regulatory bodies, external vendors, and other stakeholders to foster collaboration and drive initiatives aimed at enhancing train service operations. Coordinated cross-functional efforts to implement innovative solutions and maintain regulatory compliance.
  

Assisted in Organizing International Tennis Tournaments

• Provide logistical and operational support for various tournaments organized by the Singapore Tennis Association (STA), including events under the International Tennis Federation (ITF). Coordinated with stakeholders to ensure seamless event execution, including player registration, match scheduling, and on-ground arrangements.
  

Handled Financial Transactions Using Xero Accounting Software

• Managed the preparation, verification, and reconciliation of payment vouchers using Xero Accounting software to maintain accurate financial records. Ensured compliance with financial policies and procedures, facilitating timely payments and streamlined accounting processes.

Oversaw Secretariat Attendance Reporting

• Maintained and prepared monthly attendance reports for the secretariat team, ensuring accurate records were submitted to higher management. Monitored attendance trends and flagged any irregularities, contributing to improved workforce planning and management.
  

Conducted Surveys on Dual Colour Signal Lights

• Assisted the Accident & Incident Investigation Team in conducting surveys with Ground Handling Agents (GHA) to assess the intuitiveness and effectiveness of dual-color signal lights for taxiway crossing.
  Collaborated with key stakeholders to gather actionable insights, ensuring enhanced safety and operational efficiency.
  

Gained Experience in Wildlife Management and Safety Inspections

• Worked closely with the Changi Airport Group’s (CAG) Airside Management Safety Inspection Team (AMSIT), acquiring in-depth knowledge of wildlife management protocols, including canal netting inspections, raptor reallocation, and focused dispersal techniques to mitigate wildlife hazards on airfields.
  

Feedback Collection for Airtug Driver Application

• Conducted surveys with airtug drivers to gather feedback on the ‘Sweet Mini’ application, designed to provide drivers with instant access to manual instructions for efficient and accurate aircraft pushback operations.
  Analyzed survey data to propose actionable improvements, streamlining operational processes.
  

Organized Annual Airport Safety Awards 2018

• Contributed as a key member of the organizing committee for the Annual Airport Safety Awards 2018, ensuring all safety initiatives were successfully executed, including the setup and management of exhibition booths to highlight airport safety achievements.
  

Prepared and Updated Daily Operational Reports

• Compiled and updated the daily Airport Operations Situation Report (SITREP) to keep senior management informed of critical operational developments and ensure timely decision-making.