Amanda Khong

• Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
• Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
• Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
• Collaborated with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
• Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
• Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
• Improved communication within the team through regular meetings, updates, and open channels of communication.
• Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
• Supervised operations team to support operational excellence and excellent customer service.
• Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
• Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
• Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
• Implemented strategic initiatives that resulted in significant improvements in operational performance.
• Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
• Improved employee retention rates by creating a positive work environment and offering professional development opportunities for staff members.
• Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.

• Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
• Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
• Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
• Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
• Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.

• Led a team of 30, coached employees in areas of guest service, upselling of menu items, performance and service recovery

• Developed weekly roster, ensuring appropriate coverage daily and on special occasions while balancing labour costs to ensure departmental profitability

• Tracked data on 1,560 guest comment cards, TripAdvisor reviews and dianping.com for 2016 and 2017; identified marketing trends, needs for improvement and guest satisfaction • Assisted in expense management, inventory control, and other logistical responsibilities

• Ensured compliance to all official regulations and standards; passed all safety audits including HACCP, 5S and Risk Management

• Created customized menu for guests, accommodating to their needs

• Responsible for large scale reservations for upwards of 20 to 110 guests, including corporate, event and tour companies

• Enhanced publication''s reputation by consistently delivering high-quality, well-researched articles on various topics.
• Conducted thorough fact-checking of all written materials, maintaining the integrity of published content.
• Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.