AMAL STALIN ARUL
DESKTOP & IT SUPPORT ENGINEER
Singapore
Summary
Seeking an opportunity to use my expertise in Computer and Network systems engineering to provide exceptional technical support and customer service as a Desktop & IT Support Engineer with 9+ years of hands on experience in Desktop Support: Responding to user inquiries in a timely and professional manner by resolving software and hardware issues, Remote hands and Onsite setup for New Hire Orientation, Reset and Upgrade for Windows and IOS, Meeting rooms maintenance, Workspace Desk setups and routine checkups, Equipment Survey and Inventory management for Whole office, Documentation and Co Ordination with Customer, Remote team, Vendors, local ISP, Billing and Accounting Field IT Support: Full Rack Implementation from Staging of network devices, Rack & Stack, Cabling and Network configuration and Cable management and handover to client, Hands & Feet Support for Console connect, troubleshooting and Break Fix operations, Hardware recovery, Faulty part replacement like Hard drive, NIC Card, Battery, Fan & Power module and IT implementation, Equipment and cabling Survey, Un rack and shifting equipments to new locations, Server Room and Data Center maintenance
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Desktop & IT Support Engineer
SASINFOSYS PTE LTD
04.2025 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
Technical Support Engineer
Alpha Matrics Pte Ltd
10.2022 - 03.2025
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Diagnosed and troubleshot hardware, software and network issues.
Network & Desktop Support Engineer
Rayabroker India Pvt Ltd
02.2018 - 08.2022
- 4 years and 8 months
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Support Engineer
Nanosoft Business System Pte Ltd
03.2016 - 12.2017
- Used ticketing systems to manage and process support actions and requests.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
IT Support Engineer
SYSLOGIC PTE LTD
05.2013 - 02.2016
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Configure Cloud Based antivirus
- Respond to request and problem including installing, monitoring, daignose and resolve uniue non recuring problems
- Troubleshoot tickets to resovle basic technical problems and with desktop computing equipments
Backend Engineer
3i Infotech Consultancy Services
04.2006 - 02.2009
- Overall Deplyoment and Desktop workstations
- Installing and troubleshooting of 3rd party software's.
- Minimize the Downtime using the notron Ghost.
- Manage desktop network connection and sharing with server
- Implement and managing network cabiling infrastrucher.
- Troubleshooting of PC hardware peripherals.
Education
Diploma - Diploma in Comuter Science
SYSTEM ACADEMY PTE LTD
Singapore, Null, Singapore 05.2010 - 05.2014
Skills
Network Devices: Cisco, Silverpeak, HP Moonshot system, HP ProLiant Series, Aruba, DELL, IBM, Fortinet, Fortigate, ADVA, Netgear
Hardware Tools: Console, Patch (straight and cross), OFC, Label Machine, Cable Line Tester, Laptop with windows 11 pro, Hotspot, Screw driver Set, Crimping, Cable Stripping and other related tools
Software Tools: Company Portal, Self Service Portal, Software Center, ZScaler
Networking Tools: PuTTY, Wireshark, Tera Term
User & Documentation Tools: Office 365, Outlook, Adobe, Printer connectivity
Meeting Tools: Team viewer, Screenmeet, Cisco Webex, Teams, Zoom, Any desk
Working Environment: Windows and Mac
Ticket management : Service Now
Hardware upgrades : Ram,Hdd,Battery
Videoconferencing : Zoom,Microsoft teams
Ticket support system management : Service Now
RESPONSIBILITIES
- Hands on experience in EUC Support and handling Network Devices
- Providing technical support for customers with complex hardware, software and network issues.
- Rollout for users and Led training sessions on the use of software applications.
- Creating and maintaining technical documentation and diagrams for future reference and verifications.
- Installation, Configuration, Analyze and Resolve technical issues with client networks and systems.
- IT Implementation: Perform IT related Projects like Fresh software and hardware Installation and Upgradation.
- Hardware recovery: Network device identification, uninstalling/unmounting from the rack, hand over to warehouse and performing Break fix Incidents.
- Racking and staging: Network device item unpacking, label verification, racking, stacking, labelling, cable management.
- Remote hands support: Console to network devices and other support for Remote engineer.
- Faulty replacement: Network Devices like Switches, Routers, Firewalls and Hard drive, Battery/UPS by performing both cold and hot swap.
Timeline
Desktop & IT Support Engineer
SASINFOSYS PTE LTD
04.2025 - Current
Technical Support Engineer
Alpha Matrics Pte Ltd
10.2022 - 03.2025
Network & Desktop Support Engineer
Rayabroker India Pvt Ltd
02.2018 - 08.2022
IT Support Engineer
Nanosoft Business System Pte Ltd
03.2016 - 12.2017
IT Support Engineer
SYSLOGIC PTE LTD
05.2013 - 02.2016
Diploma - Diploma in Comuter Science
SYSTEM ACADEMY PTE LTD
05.2010 - 05.2014
Backend Engineer
3i Infotech Consultancy Services
04.2006 - 02.2009