AMAL STALIN ARUL

Seeking an opportunity to use my expertise in Computer and Network systems engineering to provide exceptional technical support and customer service as a Desktop & IT Support Engineer with 9+ years of hands on experience in Desktop Support: Responding to user inquiries in a timely and professional manner by resolving software and hardware issues, Remote hands and Onsite setup for New Hire Orientation, Reset and Upgrade for Windows and IOS, Meeting rooms maintenance, Workspace Desk setups and routine checkups, Equipment Survey and Inventory management for Whole office, Documentation and Co Ordination with Customer, Remote team, Vendors, local ISP, Billing and Accounting Field IT Support: Full Rack Implementation from Staging of network devices, Rack & Stack, Cabling and Network configuration and Cable management and handover to client, Hands & Feet Support for Console connect, troubleshooting and Break Fix operations, Hardware recovery, Faulty part replacement like Hard drive, NIC Card, Battery, Fan & Power module and IT implementation, Equipment and cabling Survey, Un rack and shifting equipments to new locations, Server Room and Data Center maintenance

• Hands on experience in EUC Support and handling Network Devices
• Providing technical support for customers with complex hardware, software and network issues.
• Rollout for users and Led training sessions on the use of software applications.
• Creating and maintaining technical documentation and diagrams for future reference and verifications.
• Installation, Configuration, Analyze and Resolve technical issues with client networks and systems.
• IT Implementation: Perform IT related Projects like Fresh software and hardware Installation and Upgradation.
• Hardware recovery: Network device identification, uninstalling/unmounting from the rack, hand over to warehouse and performing Break fix Incidents.
• Racking and staging: Network device item unpacking, label verification, racking, stacking, labelling, cable management.
• Remote hands support: Console to network devices and other support for Remote engineer.
• Faulty replacement: Network Devices like Switches, Routers, Firewalls and Hard drive, Battery/UPS by performing both cold and hot swap.