Amalia Thahara
Summary
To be in the tourism industry when one have to deal with people from all around the globe, one must have a pleasant and outgoing personality. One must have sound knowledge of places of interest, attractions in the city. One must be knowledgeable in various race and culture of the people. It is important to be passionate in one's career. Over the years, Singapore has seen a drastic fall in level of competency in providing good services. Regardless, a career in airline or hotel, one's are like an ambassador in the tourism industry. You are a reflection of what others perceive as a nation. So it has been my desire to perform my upmost level of competency in this industry.
Overview
4
4
years of professional experience
Work History
Guest Relation Officer
JetQuay Pte Ltd.
09.2022 - 08.2023
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Maintained consistent positive customer feedback.
Receptionist & Doctor Assistant
Tooth Angels & CO
02.2022 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
Event Operations
KidZania
11.2019 - 07.2020
- Managed administrative logistics of events planning, event booking, and event promotions.
- Generated ideas to enhance and expand current event offerings.
- Coordinated with sales and marketing teams to publicize and promote events.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
Education
Diploma - Aviation Management
Temasek Polytechnic
Singapore04.2026
Higher NITEC - Passenger Services
Institute of Technical Education
Singapore05.2023
NITEC - Business Services
Institute of Technical Education
Singapore02.2022
GCE N(A) Level -
East Spring Secondary School
Singapore12.2019
PSLE -
Opera Estate Primary School
Singapore12.2015
Skills
- Customer Service
- Communication
- Adaptability
- Teamwork
- Leadership
Languages
English
Advanced (C1)
Malay
Upper intermediate (B2)
Indonesian
Upper intermediate (B2)
Timeline
Guest Relation Officer
JetQuay Pte Ltd.
09.2022 - 08.2023
Receptionist & Doctor Assistant
Tooth Angels & CO
02.2022 - 08.2022
Event Operations
KidZania
11.2019 - 07.2020
Diploma - Aviation Management
Temasek Polytechnic
Higher NITEC - Passenger Services
Institute of Technical Education
NITEC - Business Services
Institute of Technical Education
GCE N(A) Level -
East Spring Secondary School
PSLE -
Opera Estate Primary School
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