Amal Shihab
Doha,DA
Summary
Educated individual with expertise in various sectors. An energetic personality coupled with terrific upselling skills. Ready to join a new organization in the role of Customer Service Executive.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
The GarmenterTrading
12.2020 - 10.2022
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Communicated effectively with team members to ensure timely response times for customers.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Ensured that all customer queries were handled quickly and professionally.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Responded promptly to emails sent by customers seeking assistance.
- Explained benefits and advantages of different product and service offerings to customers.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Prepared detailed reports of daily activities for management review.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Handled customer billing errors by researching issues in system and asking detailed questions.
- Participated actively in weekly meetings held by the Customer Service Manager.
- Updated account information after customer calls and noted client concerns and issues.
- Consulted with customers regarding needs and addressed concerns.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Processed orders accurately and efficiently in accordance with company policies.
- Increased customer buy-in of loyalty programs and facilitated smooth signups to support revenue development objectives.
Physics Teacher
PKJM Public School
08.2015 - 07.2018
- Encouraged active participation in class discussions of complex topics in Physics.
- Developed and administered tests covering physics course materials.
- Collaborated with colleagues and students to meet unique academic goals and drove learning success.
- Developed and implemented innovative lesson plans to teach Physics concepts.
- Counseled struggling students on how best to improve their grades.
- Attended professional development workshops related to teaching Physics.
- Provided individualized instruction to students based on their learning styles.
- Collaborated with other teachers to develop interdisciplinary activities related to Physics topics.
- Assessed student performance through quizzes, tests, and homework assignments.
- Established a positive relationship with students by creating an environment conducive to learning.
- Taught theories behind physics formulas and asked relevant thought-provoking questions.
- Demonstrated how theories from coursework can be simulated in real-world applications by leading hands-on physics activities.
- Supervised lab activities according to safety protocols.
- Conducted laboratory experiments to demonstrate physical principles.
- Facilitated group projects that helped students understand difficult concepts in Physics more effectively.
- Explained mathematical equations used in Physics calculations.
- Instructed physics in-person and remotely and created pedagogically sound learning environments with both small and large groups.
- Employed technology to teach students problem-solving techniques using physics.
- Utilized various teaching strategies such as lecture, inquiry-based learning, and problem solving techniques.
- Customized and adapted lessons to meet learning needs of individuals and groups of students.
- Evaluated and graded student in-class and laboratory work, assignments, papers, and tests to ascertain subject understanding.
- Evaluated tests and physics assignments based on departmental and curriculum requirements.
- Prepared lessons and complementary course materials.
- Conducted scientific demonstrations supporting lecture content.
Education
Bachelor of Technology - Electronics And Communications Engineering
Younus College of Engineering And Technology
Kerala,India03-2015
Diploma in Montessori Accredited By ALAP -
Intesol Worldwide
Skills
- Issue Escalation
- Customer Relationship Management
- Customer Needs Assessment
- Presentation Skills
- Sales Follow-Up
- Team Collaboration
- Shipment Tracking
- Customer Queries
- Complaint Handling
- Appointment Coordination
- CRM Software
- MS Office
- Sharepoint
Languages
English
Proficient
C2
Hindi
Elementary
A2
Arabic(Beginner)
Elementary
A2
Malayalam
Proficient
C2
Tamil
Proficient
C2
Timeline
Customer Service Executive
The GarmenterTrading
12.2020 - 10.2022
Physics Teacher
PKJM Public School
08.2015 - 07.2018
Bachelor of Technology - Electronics And Communications Engineering
Younus College of Engineering And Technology
Diploma in Montessori Accredited By ALAP -
Intesol Worldwide
Similar Profiles
Sama SajeedSama Sajeed
Volunteer at Qatar Diabetes AssociationVolunteer at Qatar Diabetes Association
Tasneem Ali AmerTasneem Ali Amer
General Dentist (operator) at Ministry of healthGeneral Dentist (operator) at Ministry of health
RAYYAN JOSHAU OGWALRAYYAN JOSHAU OGWAL
Barista at Qatar Aircraft Catering Company -CAFETERIA CAFEBarista at Qatar Aircraft Catering Company -CAFETERIA CAFE