Alythea Qurratu Ain
Summary
Dynamic professional with proven expertise in customer service and cash handling, honed at renowned retailers like Uniqlo. Excelled in fostering customer loyalty and resolving complaints swiftly, ensuring satisfaction. Demonstrates exceptional teamwork and problem-solving abilities, contributing to positive team environments and efficient service delivery.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Lovisa
07.2024 - 01.2025
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Monitored customers for signs of security concerns and escalated issues to management.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered questions about store policies and addressed customer concerns.
Retail Sales Associate
Uniqlo
10.2023 - 05.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Monitored customers for signs of security concerns and escalated issues to management.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Barista
Starbucks
05.2022 - 08.2022
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Used POS system to accurately enter orders and process payments.
Education
Diploma - Business Practices : HR & Psychology
Temasek Polytechnic
SingaporeHigher Nitec - Retail & Online Business
Institute of Technical Education
Singapore 05.2024
O-Level - The Basics
Peicai Secondary School
Singapore12.2021
Primary School Leaving Examination - The Basics
Zhonghua Primary School
Singapore12.2017
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Time management
Languages
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Retail Sales Associate
Lovisa
07.2024 - 01.2025
Retail Sales Associate
Uniqlo
10.2023 - 05.2024
Barista
Starbucks
05.2022 - 08.2022
Diploma - Business Practices : HR & Psychology
Temasek Polytechnic
Higher Nitec - Retail & Online Business
Institute of Technical Education
O-Level - The Basics
Peicai Secondary School
Primary School Leaving Examination - The Basics
Zhonghua Primary School
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