Alyssa Auh Min Si
Mentakab
Summary
A passionate and bubbly girl with keen eye for operational excellence and guest satisfaction. Proven ability to streamline front office processes and elevate customer service standards. Team-oriented with strong focus on collaboration and adaptability, ensuring seamless coordination and positive outcomes. Skilled in conflict resolution and staff supervision.
Overview
10
10
years of professional experience
Work History
ASSISTANT FRONT OFFICE MANAGER
RAFFLES SENTOSA SINGAPORE
09.2025 - Current
ASSISTANT GUEST EXPERIENCE MANAGER
RAFFLES SENTOSA SINGAPORE
02.2025 - 09.2025
- Act as Guest Experience Manager in Pre-Opening team.
- Manage the Guest Experience team include Guest's Communication Centre.
- Work with Head Butler and butler teams in terms of Opera Cloud System and Guest's Experiences.
- Act as Champion of Finance and handle all issues related to cashiering and finance in Front Office.
- Manage guest's experience from pre arrival until departure.
- Was promoted to Assistant Front Office Manager which also act as Front Office Manager in managing the Arrival Hall and entire Front Office system as well as Guest Experience team.
GUEST EXPERIENCE MANAGER
SIYAM WORLD
05.2024 - 01.2025
- Manage and coordinate a group of ambassadors and maintain guest's experience of the resort.
- Manage VIP arrivals and departures daily.
- Handle most of guest's concerns and complains of the resort.
- MALDIVES
FRONT OFFICE SUPERVISOR
THE STANDARD
08.2023 - 04.2024
- Perform daily tasks as front office supervisor.
- Handle the entire front office operations including Kid's Club in the absence of manager.
- Ensure all cash and credit card transaction are being followed properly.
- Ensure all the mails are properly handled.
- Handled in house guest's problems.
- Assist in hiring and training of new staffs.
- Monitor stock and supplies of front office.
- Perform daily roster for all the staffs in Front Office.
- HURUVALHI MALDIVES
GUEST SERVICE AGENT
SHERATON MALDIVES FULLMOON RESORT & SPA
03.2023 - 07.2023
- Perform daily check-ins and check-outs for guest.
- Handle big groups of arrivals from airline companies to tour group series.
- Operate daily in-house and international phone calls.
- Obtain driver license for buggy driving.
- Look after in-house guest and handle their problems.
- Handled internal and external calls from call center as well as taking orders for in villa dining.
GUEST SERVICE OFFICER
HOLIDAY INN KANDOOMA RESORT MALDIVES
04.2019 - 03.2023
- Perform daily check-ins and check-outs for guest.
- Handle big groups of arrivals from airline companies to tour group series.
- Operate daily in-house and international phone calls.
- Obtain driver license for buggy driving.
- Look after in-house guest and handle their problems.
- Handled resort application (Handigo) and perform daily requests though hotel operation application (S.A.R.A).
- Achieved top IHG member enroller and top room upselling for several months.
- Act as a team leader in the reception in the absence of supervisor and duty manager.
GUEST RELATION OFFICER
INTERCONTINENTAL KUALA LUMPUR
02.2019 - 03.2019
- In charged of daily check-ins and check-outs of VIPs of the hotel.
- Generate daily reports such as welcome cards and departure letters for VIP guests.
- Ensure all preferences of the VIPs are met to their expectations.
INTERNSHIP TRAINEE
HOLIDAY INN KANDOOMA RESORT MALDIVES
09.2018 - 12.2018
- Gained the skills of basic check-ins and check-outs of the guests.
- Handled daily in-house guest's requests.
- Improved personal verbal skills by gaining knowledge of telephone etiquette.
INTERNSHIP TRAINEE
HOLIDAY INN GLENMARIE, KUALA LUMPUR
01.2017 - 03.2017
- Trained as a reservation clerk for 6 weeks.
- Handled basic reservations of individual travellers and tour group series.
- Manage office works such as sending letter of room booking confirmation and updating the loyalty program of IHG members.
- Handled cashiering for deposit of the room reservation.
F&B PART TIMER
FOUR POINTS BY SHERATON
04.2016 - 07.2016
- Assigned as a server and bartender in both of the Eatery restaurant and lobby lounge.
- Positioned as a hostess for several weeks and handled cashiering of the outlet.
- Managed F&B reservations such as buffet reservations in conjunction of the Ramadhan month.
- PUCHONG
Education
BACHELOR - INTERNATIONAL HOSPITALITY MANAGEMENT
TAYLOR'S UNIVERSITY LAKESIDE CAMPUS
SUBANG JAYA12.2018
DIPLOMA - HOTEL MANAGEMENT
TAYLOR'S UNIVERSITY LAKESIDE CAMPUS
SUBANG JAYA04.2016
Skills
- Strong communication skills
- Ability to work together as part of a team
- Ability to organize own work
- Leadership
- Problem-solving
- Attention to details
- Work well under pressure
- Fast learner
- Time management
- Microsoft Office skills
- Opera system (V5 and CLOUD)
- POS system
- Infrasys system
- HANDIGO application
- HUBOS application
- HUDINI application
Timeline
ASSISTANT FRONT OFFICE MANAGER
RAFFLES SENTOSA SINGAPORE
09.2025 - Current
ASSISTANT GUEST EXPERIENCE MANAGER
RAFFLES SENTOSA SINGAPORE
02.2025 - 09.2025
GUEST EXPERIENCE MANAGER
SIYAM WORLD
05.2024 - 01.2025
FRONT OFFICE SUPERVISOR
THE STANDARD
08.2023 - 04.2024
GUEST SERVICE AGENT
SHERATON MALDIVES FULLMOON RESORT & SPA
03.2023 - 07.2023
GUEST SERVICE OFFICER
HOLIDAY INN KANDOOMA RESORT MALDIVES
04.2019 - 03.2023
GUEST RELATION OFFICER
INTERCONTINENTAL KUALA LUMPUR
02.2019 - 03.2019
INTERNSHIP TRAINEE
HOLIDAY INN KANDOOMA RESORT MALDIVES
09.2018 - 12.2018
INTERNSHIP TRAINEE
HOLIDAY INN GLENMARIE, KUALA LUMPUR
01.2017 - 03.2017
F&B PART TIMER
FOUR POINTS BY SHERATON
04.2016 - 07.2016
BACHELOR - INTERNATIONAL HOSPITALITY MANAGEMENT
TAYLOR'S UNIVERSITY LAKESIDE CAMPUS
DIPLOMA - HOTEL MANAGEMENT
TAYLOR'S UNIVERSITY LAKESIDE CAMPUS
Awards
- Highest IHG Rewards Club Member Recognition, 08/01/19
- Highest IHG Rewards Club Enroller, 08/01/19, 09/01/19
- Nomination Team Award of the Month (Front of House), 01/01/22, 12/01/22
- Recognition for Guest Commendation of the Month, 05/01/22, 01/01/23
- Top Up Seller for Room of 2022
References
- Mr. Minhaj Mohamed Fawme, Food & Beverage Operation Manager, Holiday Inn Kandooma Maldives by IHG,Kandooma Fushi, South Male Atoll, Republic of Maldives, +960 9473756, mohamed.minhaj@ihg.com
- Mr. John Herbert, Director of Villas, Raffles Sentosa Singapore, 4, Bukit Manis Road, Sentosa Singapore, 099947, +65 9737 5007, john.herbert@raffles.com
- Mr. Alvin Tu Deyun, Head Butler, Raffles Sentosa Singapore, 4, Bukit Manis Road, Sentosa Singapore, 099947, +65 9025 1351, alvin.tu@raffles.com