Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
ALYSSA JANE BELGA AREOLA

ALYSSA JANE BELGA AREOLA

Bachelor's Degree In International Hotel Management (VATEL)
The Olive Place Tower 1 407 Shaw Boulevard Addition Hills Mandaluyong

Summary

Dynamic professional with extensive experience in customer service and sales, adept at cultivating strong customer relationships and accurately assessing client needs. Recognized for exceptional communication and interpersonal skills, consistently delivering superior service that enhances customer satisfaction. Results-driven achiever with a track record of exceeding targets in fast-paced environments, leveraging strategic thinking and hands-on expertise to implement impactful solutions. Committed to contributing to a team that values exceptional customer experiences and innovative service delivery while fostering continuous professional growth in a global context.

Overview

11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Customer Service Sales Representative

PiliCrush Food Enterprise
10.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Attended industry events and conventions to explain sales opportunities.
  • Maintained high levels of customer retention with proactive relationship-building strategies.

Guest Service Executive

The Ascotts Ltd Singapore
02.2023 - 09.2024
  • Company Overview: Citadines Balestier Singapore, primary point of contact for guests, ensuring a welcoming and seamless experience
  • Addressed inquiries and requests, managing reservations, and provided information about hotel services and local attractions
  • Handled guest feedback and resolved issues to maintain high standards of service
  • Handled 30-50 check ins and check out daily with efficiency and professionalism.
  • Managed long stay guest relations ensuring a "Home away from Home" experience.

Guest Service Executive

The Ascotts Ltd Singapore
09.2022 - 02.2023
  • Company Overview: Riverside Hotel Robertson Quay Singapore, provided best in class hospitality to all our guests
  • Handled all around hotel and guest management including 100-150 reservations, night audit, customer experience, customer feedback while maintaining a hospitable, positive attitude and friendly demeanor in high pressure situations
  • Riverside Hotel Robertson Quay Singapore, provided best in class hospitality to all our guests
  • Promoted hotel loyalty programs to guests through targeted marketing initiatives, resulting in increased sign-ups and repeat business.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel amenities and services.

Part Time Service Crew

Poke Theory Private Limited
03.2021 - 08.2022
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales and Handled approximately 100-150 poke bowls daily.
  • Contributed to the achievement of sales targets through upselling food items when applicable.
  • Trained new team members on procedures, customer service, and sales techniques.

Service Crew

Kipos Gourmet Private Limited
08.2019 - 09.2020
  • Operated a busy salad bar during peak lunch hours in Central Business District, Handling 200-300 orders daily.
  • Managed cashier duties, ensuring accurate order processing and correct cash handling.
  • Handled daily inventory checks and coordinate ordering from headquarters for next day stock replenishment.
  • Collaborated with kitchen staff and other staff members to ensure timely and accurate food preparation, minimizing customer wait times and enhancing the overall customer experience
  • Received multiple customer commendations for providing exceptional service, demonstrating strong interpersonal skills and maintaining a positive attitude in high-pressure situations

Captain, Food & Beverage

Froth Pte Ltd
11.2016 - 04.2019
  • Correctly received orders, processed payments and responded appropriately to guest concerns
  • Handled buffet breakfast daily approx 70 - 90 guests
  • Mastered Point of Sale (POS) computer system for automated order taking
  • Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
  • Increased bar revenue by upselling premium drinks and recommending food pairings to guests.

Housekeeping Services Intern (6 Months Internship)

Holiday Inn Singapore Orchard
05.2016 - 11.2016
  • Trusted housekeeper ensuring and maintained establishments adherence to hygiene safety and quality.
  • Performed checks and inspection to all rooms; Reported any damage, maintenance problems.
  • Replenish amenities, changed linens, and ensured rooms were guest-ready.
  • Clean and service 17-20 guest rooms per shift with attention to detail and efficiency.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.

Food and Beverage Service (6 Months Internship)

Carlton City Hotel
09.2014 - 03.2015
  • Support special events and private functions when needed.
  • Assisted in daily F&B operations across the cafe, rooftop bar, and restaurant, ensuring high service standards.
  • Along with the staff members, ensured customer satisfaction through exceptional dining experience on time and on quality.
  • Managed daily buffet breakfast service for 150-200 guests and buffet lunch for 100-150 guests.
  • Collaborated with bartenders to create enticing cocktail menus that appealed to a diverse clientele.

Education

Bachelor's Degree - International Hotel Management

VATEL Hotel Management
03.2021 - 6 2022

Higher Diploma - Hospitality and Tourism Management

TMC Academy
06.2015 - 02.2017

Diploma - Hospitality and Tourism Management

SDH Institute
08.2013 - 03.2015

Certificate - Travel, Tourism and Hospitality Management

SDH Institute
02.2013 - 08.2013

Secondary School -

San Yu Adventist School
01.2009 - 01.2012

Skills

Microsoft Word/PowerPoint/Excel

Accomplishments

  • The Ascott Limited Singapore - Letter of Commendation by delivering excellent customer service, Q4 2023
  • The Ascott Limited Singapore - Letter of Commendation by delivering excellent customer service, Q2 2023

Languages

English
Advanced (C1)

Timeline

Customer Service Sales Representative

PiliCrush Food Enterprise
10.2024 - Current

Guest Service Executive

The Ascotts Ltd Singapore
02.2023 - 09.2024

Guest Service Executive

The Ascotts Ltd Singapore
09.2022 - 02.2023

Bachelor's Degree - International Hotel Management

VATEL Hotel Management
03.2021 - 6 2022

Part Time Service Crew

Poke Theory Private Limited
03.2021 - 08.2022

Service Crew

Kipos Gourmet Private Limited
08.2019 - 09.2020

Captain, Food & Beverage

Froth Pte Ltd
11.2016 - 04.2019

Housekeeping Services Intern (6 Months Internship)

Holiday Inn Singapore Orchard
05.2016 - 11.2016

Higher Diploma - Hospitality and Tourism Management

TMC Academy
06.2015 - 02.2017

Food and Beverage Service (6 Months Internship)

Carlton City Hotel
09.2014 - 03.2015

Diploma - Hospitality and Tourism Management

SDH Institute
08.2013 - 03.2015

Certificate - Travel, Tourism and Hospitality Management

SDH Institute
02.2013 - 08.2013

Secondary School -

San Yu Adventist School
01.2009 - 01.2012
ALYSSA JANE BELGA AREOLABachelor's Degree In International Hotel Management (VATEL)