ALYSSA JANE BELGA AREOLA
Bachelor's Degree In International Hotel Management (VATEL)
The Olive Place Tower 1 407 Shaw Boulevard Addition Hills Mandaluyong
Summary
Dynamic professional with extensive experience in customer service and sales, adept at cultivating strong customer relationships and accurately assessing client needs. Recognized for exceptional communication and interpersonal skills, consistently delivering superior service that enhances customer satisfaction. Results-driven achiever with a track record of exceeding targets in fast-paced environments, leveraging strategic thinking and hands-on expertise to implement impactful solutions. Committed to contributing to a team that values exceptional customer experiences and innovative service delivery while fostering continuous professional growth in a global context.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Service Sales Representative
PiliCrush Food Enterprise
10.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Attended industry events and conventions to explain sales opportunities.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Guest Service Executive
The Ascotts Ltd Singapore
02.2023 - 09.2024
- Company Overview: Citadines Balestier Singapore, primary point of contact for guests, ensuring a welcoming and seamless experience
- Addressed inquiries and requests, managing reservations, and provided information about hotel services and local attractions
- Handled guest feedback and resolved issues to maintain high standards of service
- Handled 30-50 check ins and check out daily with efficiency and professionalism.
- Managed long stay guest relations ensuring a "Home away from Home" experience.
Guest Service Executive
The Ascotts Ltd Singapore
09.2022 - 02.2023
- Company Overview: Riverside Hotel Robertson Quay Singapore, provided best in class hospitality to all our guests
- Handled all around hotel and guest management including 100-150 reservations, night audit, customer experience, customer feedback while maintaining a hospitable, positive attitude and friendly demeanor in high pressure situations
- Riverside Hotel Robertson Quay Singapore, provided best in class hospitality to all our guests
- Promoted hotel loyalty programs to guests through targeted marketing initiatives, resulting in increased sign-ups and repeat business.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about hotel amenities and services.
Part Time Service Crew
Poke Theory Private Limited
03.2021 - 08.2022
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales and Handled approximately 100-150 poke bowls daily.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Trained new team members on procedures, customer service, and sales techniques.
Service Crew
Kipos Gourmet Private Limited
08.2019 - 09.2020
- Operated a busy salad bar during peak lunch hours in Central Business District, Handling 200-300 orders daily.
- Managed cashier duties, ensuring accurate order processing and correct cash handling.
- Handled daily inventory checks and coordinate ordering from headquarters for next day stock replenishment.
- Collaborated with kitchen staff and other staff members to ensure timely and accurate food preparation, minimizing customer wait times and enhancing the overall customer experience
- Received multiple customer commendations for providing exceptional service, demonstrating strong interpersonal skills and maintaining a positive attitude in high-pressure situations
Captain, Food & Beverage
Froth Pte Ltd
11.2016 - 04.2019
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Handled buffet breakfast daily approx 70 - 90 guests
- Mastered Point of Sale (POS) computer system for automated order taking
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
Housekeeping Services Intern (6 Months Internship)
Holiday Inn Singapore Orchard
05.2016 - 11.2016
- Trusted housekeeper ensuring and maintained establishments adherence to hygiene safety and quality.
- Performed checks and inspection to all rooms; Reported any damage, maintenance problems.
- Replenish amenities, changed linens, and ensured rooms were guest-ready.
- Clean and service 17-20 guest rooms per shift with attention to detail and efficiency.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Food and Beverage Service (6 Months Internship)
Carlton City Hotel
09.2014 - 03.2015
- Support special events and private functions when needed.
- Assisted in daily F&B operations across the cafe, rooftop bar, and restaurant, ensuring high service standards.
- Along with the staff members, ensured customer satisfaction through exceptional dining experience on time and on quality.
- Managed daily buffet breakfast service for 150-200 guests and buffet lunch for 100-150 guests.
- Collaborated with bartenders to create enticing cocktail menus that appealed to a diverse clientele.
Education
Bachelor's Degree - International Hotel Management
VATEL Hotel Management
03.2021 - 6 2022
Higher Diploma - Hospitality and Tourism Management
TMC Academy
06.2015 - 02.2017
Diploma - Hospitality and Tourism Management
SDH Institute
08.2013 - 03.2015
Certificate - Travel, Tourism and Hospitality Management
SDH Institute
02.2013 - 08.2013
Secondary School -
San Yu Adventist School
01.2009 - 01.2012
Skills
Microsoft Word/PowerPoint/Excel
Accomplishments
- The Ascott Limited Singapore - Letter of Commendation by delivering excellent customer service, Q4 2023
- The Ascott Limited Singapore - Letter of Commendation by delivering excellent customer service, Q2 2023
Languages
English
Advanced (C1)
Timeline
Customer Service Sales Representative
PiliCrush Food Enterprise
10.2024 - Current
Guest Service Executive
The Ascotts Ltd Singapore
02.2023 - 09.2024
Guest Service Executive
The Ascotts Ltd Singapore
09.2022 - 02.2023
Bachelor's Degree - International Hotel Management
VATEL Hotel Management
03.2021 - 6 2022
Part Time Service Crew
Poke Theory Private Limited
03.2021 - 08.2022
Service Crew
Kipos Gourmet Private Limited
08.2019 - 09.2020
Captain, Food & Beverage
Froth Pte Ltd
11.2016 - 04.2019
Housekeeping Services Intern (6 Months Internship)
Holiday Inn Singapore Orchard
05.2016 - 11.2016
Higher Diploma - Hospitality and Tourism Management
TMC Academy
06.2015 - 02.2017
Food and Beverage Service (6 Months Internship)
Carlton City Hotel
09.2014 - 03.2015
Diploma - Hospitality and Tourism Management
SDH Institute
08.2013 - 03.2015
Certificate - Travel, Tourism and Hospitality Management
SDH Institute
02.2013 - 08.2013
Secondary School -
San Yu Adventist School
01.2009 - 01.2012