Alyssa Chew
Summary
With a track record of achievement at True Harmony, this proactive and meticulous professional knows how to improve office productivity and client satisfaction by being incredibly organized and skilled in communication. adept at handling customer relations and optimizing processes, greatly enhancing the usefulness of the reception area. Demonstrates strong time management and interpersonal abilities, ensuring a welcoming environment for all visitors.
Overview
1
1
year of professional experience
Work History
Receptionist
True Harmony
Capitol Piazza
10.2022 - 03.2023
- Confirmed appointments, communicated with clients and updating client records.
- Greeting client upon their arrival and provide friendly and knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Safe Entry Ambassador
Dondondonki
Orchard
11.2021 - 12.2021
- Assisted team with operational policies and procedures to drive services.
- Making sure customers follow safe distancing rules
Education
No Degree - Beauty And Wellness Management
ITE College East
Simei05.2025
Skills
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Receptionist
True Harmony
10.2022 - 03.2023
Safe Entry Ambassador
Dondondonki
11.2021 - 12.2021
No Degree - Beauty And Wellness Management
ITE College East