Alwyna Yong
Summary
Recent graduate with foundational knowledge in film production and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Artist Assistant Summer Intern
Dopmusic (China)
06.2024 - Current
- Streamlined artistic processes through meticulous preparation of tools, materials, and workspaces for optimal productivity.
- Facilitated effective communication within the team by acting as a liaison between artists, clients, and suppliers.
- Expanded creative possibilities for projects by sourcing unique materials or identifying potential collaboration opportunities within the industry.
- Contributed to a positive working atmosphere through effective teamwork, open communication, and flexibility in adapting to changing project needs.
- Managed approximately 30 incoming calls, emails and faxes per day from potential partners
Attractions Operator (Part Time)
Gardens By the Bay
01.2024 - 04.2024
- Scan ticket and provide guidance to guest their intended attraction, ensuring seamless experience
- Ensured safety of all guests by closely monitoring attraction operations and responding quickly to any issues or concerns.
- Managed crowd control during peak times, implementing strategies to alleviate congestion and ensuring an enjoyable experience throughout their visit.
- Served as a knowledgeable resource for guests seeking information about park attractions, events, and amenities.
- Maintain cleanliness and provide exceptional customer service by greeting and thanking guest for their visit.
Global Contents Operations Intern
BLUE FOCUS MEDIA (China)
08.2023 - 10.2023
- Developed and optimized content strategies for KOLs to facilitate global market entry
- Crafted content plans that enhanced the reach and influence of KOLs
- Conducted market research, data analysis and competitor analysis
- Handled administrative and data entry work for staff.
- Utilize official website information to formulate social media strategies, providing credit support and market engagement for the company while defining social media positioning.
Brand Ambassador (Part Time)
SHOPBACK
08.2022 - 01.2023
- Promote app to new users and guided them onto how to install and pay with the app to gain huge discounts
- Assisted existing users whom faced issues with the app.
- Implemented referral program that incentivized word-of-mouth promotion, expanding customer base.
Virtual Swab Assistant / Customer Service Officer (Part Time)
KINGSTON MEDICAL GROUP
04.2022 - 09.2022
- Supervise clients on self-administered swabs via Zoom
- Submission of Swab Results into the system
- Expediting and sending reports and memos to clients in a timely manner
- Handle challenging clients and assist them to resolve issues.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Consumer Sales Admin
NTUC LEARNING HUB
10.2021 - 01.2022
- Contact and arrange classes for trainees
- Checking application forms before submitting to LTA
- Checking forms before submitting to MOE
- Cross check applicant names against MSD approved name list
- Distribute HubSpot leads
- Issue SEP training certificate
- Supporting on SGUS administrative stuff and interviews.
Sales and Marketing Intern
SKIPQOO
06.2021 - 09.2021
- Created engaging social media content that resulted in an increase in followers and online engagement.
- Collaborated closely with sales team to manage leads and help with proposals.
- Conducted market research to identify potential clients and developed tailored sales strategies.
- Shadowed team members to learn problem-solving and best practices in customer service.
Admin cum livestream assistant (Part Time)
HAPPY CATS PTE LTD
01.2018 - 04.2018
- Monitored livestream broadcast
- Engaged with viewers by responding to their comments and questions during the livestream
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Streamlined the loading process by accurately following order sheets and packing lists.
Education
Bachelor of Arts - Film Studies (Producing & Marketing)
Beijing Film Academy
China07.2024
Diploma in Mass Communications - Mass Communication
Kaplan Higher Education Academy
Singapore03.2018
Skills
- Adobe Photoshop
- Lightroom CC
- Microsoft Tools
- Premier Pro
- Canva
- Capcut
Locations
- Singapore
- China
Summaryofkeyskills
- Translating (English/Chinese)
- Project Management
- Photography & Videography
- Customer Service
Volunteer Experience
- INTERNATIONAL CONGRESS OF BASIS SCIENCE, 07/2023, Volunteer, Assisted and guided international science representatives throughout the event, ensuring their needs were met and questions were addressed promptly and professionally, Provided real time translation service to facilitate effective communication
- Outward Bound Camp, 06/2015, Participant, Leadership camp for CCA/School Leaders., Ensuring safety for the sailing activity.
References
Available upon request
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Korean
Intermediate (B1)
Timeline
Artist Assistant Summer Intern
Dopmusic (China)
06.2024 - Current
Attractions Operator (Part Time)
Gardens By the Bay
01.2024 - 04.2024
Global Contents Operations Intern
BLUE FOCUS MEDIA (China)
08.2023 - 10.2023
Brand Ambassador (Part Time)
SHOPBACK
08.2022 - 01.2023
Virtual Swab Assistant / Customer Service Officer (Part Time)
KINGSTON MEDICAL GROUP
04.2022 - 09.2022
Consumer Sales Admin
NTUC LEARNING HUB
10.2021 - 01.2022
Sales and Marketing Intern
SKIPQOO
06.2021 - 09.2021
Admin cum livestream assistant (Part Time)
HAPPY CATS PTE LTD
01.2018 - 04.2018
Bachelor of Arts - Film Studies (Producing & Marketing)
Beijing Film Academy
Diploma in Mass Communications - Mass Communication
Kaplan Higher Education Academy
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