Alwin Seeni
Singapore,Singapore
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Border Security Specialist
Immigration & Checkpoints Authority, ICA
, Singapore
01.2007 - Current
- Resolved immigration problems, improved operations and provided exceptional service to arriving and departing passengers.
- Identified issues, analyzed information and provided solutions to problems.
- Gathered information from multiple sources are presented to management.
- Completed paperwork, recognizing discrepancies in documents and promptly addressing for resolution.
- Actively listened to passengers' requests, confirming full understanding before addressing their concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to social distancing protocols and wore mask or face shield.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
Barista
The Coffee Bean & Tea Leaf Private Limited
, Singapore
01.2005 - 12.2006
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
Service Engineer
Clearpack Private Limited
, Singapore
01.2004 - 01.2005
- Developed process improvements to increase reliability and equipment performance.
- Diagnosed and resolved machine operation variations and equipment problems.
- Performed troubleshooting and repair for complex electrical and mechanical parts of machine.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Liaised effectively between inventory and purchasing department, keeping parties informed of project changes and developments.
- Surveyed potential project sites before installation, checking for space restrictions, mechanical feasibility and manufacturers guidelines.
- Educated clients on more energy-efficient solutions for machines so as to meet project requirements for timelines.
Product Engineer
Philips Electronics Private Limited
, Singapore
01.1998 - 10.2001
- Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.
- Drove continuous improvement culture in engineering to provide clear product design standards, improve manufacturability through enhanced documentation and reduce engineering cycle time.
- Documented and updated build, quality and performance records.
- Communicated with vendors and key suppliers to select project materials and meet customer needs.
Education
Post-Graduate Diploma - Counselling and Psychotherapy
Aventis School of Management
06.2020 - 12.2020
Bachelor of Science - Psychology
Singapore Institute of Management (SIM)
05.2007 - 05.2010
Diploma - Mechatronics Engineering
Nanyang Polytechnic
01.1998 - 10.2001
Skills
Microsoft Office 2010Customer Service SkillsFinancial Planning
Firearms and Weapons Knowledge
Unarmed Combat TacticsFire PreventionHardware TroubleshootingAdobe PhotoshopAdobe DreamweaverWeb Page Design (HTML)Career Counseling Specialist
Process Improvement Specialist
Security Testing
Budgeting and Finance Specialist
Security Updates
Security Assurance
Designing Security Controls
Additional Information
- LinkedIn Date / Place of birth 27 June 1980, Singapore Nationality Singaporean Driving license Class 3
Timeline
Post-Graduate Diploma - Counselling and Psychotherapy
Aventis School of Management
06.2020 - 12.2020
Bachelor of Science - Psychology
Singapore Institute of Management (SIM)
05.2007 - 05.2010
Border Security Specialist
Immigration & Checkpoints Authority, ICA
01.2007 - Current
Barista
The Coffee Bean & Tea Leaf Private Limited
01.2005 - 12.2006
Service Engineer
Clearpack Private Limited
01.2004 - 01.2005
Diploma - Mechatronics Engineering
Nanyang Polytechnic
01.1998 - 10.2001
Product Engineer
Philips Electronics Private Limited
01.1998 - 10.2001