ALVIN PHANG KAM WAI
Summary
A career in customer service/ frontline supervisor position in an established organization. To have international culture exposure and hands on experience in customer service/frontline supervising field.
An adaptable and responsible person seeking career in field of business which will utilize the skills and knowledge learned and adapt it in developing future career. Prior to my working experience, I do possess the knowledge and skills in facilitating frontline operations and people management. During my time as an employee and supervisor, I successfully demonstrate my leading and supporting skills with work and other commitments showing myself to be self-motivated, organized and capable of working under pressure. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiative or in a team.
Professional with strong background in customer service, poised to drive positive interactions and satisfaction. Skilled in resolving complex issues, managing high-volume inquiries, and utilizing CRM software to enhance efficiency. Strong focus on team collaboration and adapting to changing needs. Known for reliability and achieving results.
Diligent [Desired Position] with strong background in customer service management. Demonstrated ability to resolve complex issues and improve customer satisfaction. Proven track record of utilizing communication and problem-solving skills effectively.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Charles and Keith
05.2013 - Current
- Company Overview: Retailing/ Servicing
- Providing frontline service to walk in customers
- Facilitating shop operations and inventory ordering
- Handling complaint and provide immediate solution for customers
- Managing shop manpower and arranging off day for staffs
- Role model as a team lead, provide guidance and required training for new hired
- Have experience as supervisor with fast paced environment/high traffic outlet (Bugis, Somerset 313,Vivo City)
- Retailing/ Servicing
- Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Greeted customers and listened closely to problems described to determine solutions.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Spearheaded initiatives targeted at reducing average handle time without compromising on the quality of service rendered to customers.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
Kitchen Crew
Ye Shang Hai Teow Chew Porridge
03.2011 - 10.2012
- Company Overview: F&B
- Assisting in kitchen task in preparation for daily needs
- Ensure ingredients are sufficient and coordinate with logistic and purchasing department for ordering
- Able to identify for daily necessity and communicate with superior for the needs
- F&B
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with front-of-house staff to ensure seamless coordination between kitchen and dining areas, enhancing the overall customer experience.
Education
No Degree -
Hua Lian
Taiping10-2010
Skills
- Microsoft Word
- Excel
- Windows XP
- Windows Vista
- Windows 7
- Windows 8
- Organizational skills
- Commitment
- Ability to work under stress
- High sense of responsibility
- Willingness to learn
- Willingness to take up challenges
- Communication skills
- Interpersonal skills
- Team player
- Open-mindedness
- Customer service
- Cash handling
- Customer relations
- Conflict resolution
- Complaint handling
- Interpersonal communication
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
Skill Summary
Familiar with Microsoft Word, Excel, Window XP, Vista, Window 7, 8, Good in English, Bahasa Malaysia, Mandarin, and Cantonese, Good in English, Bahasa Malaysia and Mandarin., Organized activities for team member for bonding., Committed to work, able to work under stress and long hours, high sense of responsibility, willing to learn and willing to take up challenge, well team player and open minded.
Salary
SGD 3,200, SGD 2,100
Availability Period
Immediate
Mobile Numbers
- +65 91155535
- +6017 5776188
Personal Information
- Age: 28
- Gender: Male
- Nationality: Malaysian
Languages
English
Intermediate (B1)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Timeline
Assistant Manager
Charles and Keith
05.2013 - Current
Kitchen Crew
Ye Shang Hai Teow Chew Porridge
03.2011 - 10.2012
No Degree -
Hua Lian
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