Alvin Naperi
Pagbilao
Summary
Dedicated customer service professional with extensive experience in the financial services and solar industry. Solid team player with an outgoing and positive demeanor, excelling at establishing rapport with clients. Motivated by maintaining customer satisfaction and contributing to company success. Specializes in quality, speed, and process optimization, always striving for exceptional results. Articulate and energetic approach passionate about developing relationships, cultivating partnerships, and driving business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Care Representative
SunPower Philippines Ltd. - ROHQ
2022.11 - 2024.10
- Provide product and billing support to residential solar customers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Account Receivable Specialist
Telus International Philippines, Inc.
2016.12 - 2022.11
- Excellent billing and account maintenance services to managed $45M portfolio of Small and Medium Business (SMB) client of Dell Financial Services
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Monitored accounts to verify compliance with payment terms and schedules.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
Marketing Administrative Assistant
Camel Appliances Mfg. Corp.
2015.05 - 2016.08
- Streamlined internal communication, coordinating between sales and marketing teams to ensure consistency in messaging.
- Optimized paid advertising campaigns by monitoring performance metrics and adjusting targeting parameters accordingly.
- Organized logistics for company-sponsored events, including venue selection, budgeting, catering coordination, and guest list management.
- Improved event planning processes, resulting in successful trade shows, conferences, and promotional events.
- Facilitated product training for sales promoters covering Luzon Dealer Network
Management Trainee for Sony Store
Avid Sales Corporation
2014.06 - 2015.03
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted area head in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Handled day-to-day customer or client questions via telephone or email.
- Enhanced team performance by implementing effective communication strategies within the group.
- Analyzed sales data to identify performance trends and areas for improvement, leading to targeted sales strategies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Science in Business Administration Major in Marketing Management -
Polytechnic University of the Philippines
05.2014
Skills
- Customer Service
- Call center experience
- Complaint Handling
- Problem Resolution
- First Call resolution
- Customer Relationship Management
- Billing coordination
- CRM Software
- Teamwork and Collaboration
- Microsoft Office
- Understanding Customer Needs
Certification
Civil Service Professional Level - 08/01/19
Accomplishments
- Sunpower - Top CSR in Quality (2024 Q1,Q2,Q3)
- Dell Financial Services- AMS of the Year 2020 (Team Liz)
- Dell Financial Services- Consistency Awards 2021 (Team Liz)
- Dell Financial Services- Top Platinum Rep (Baleen) - Feb & April 2022
Cliftonstrengths
- Context
- Responsibility
- Harmony
- Intellection
- Learner
Personal Information
Title: Customer Service Professional and Account Management Specialist
Timeline
Customer Care Representative
SunPower Philippines Ltd. - ROHQ
2022.11 - 2024.10
Account Receivable Specialist
Telus International Philippines, Inc.
2016.12 - 2022.11
Marketing Administrative Assistant
Camel Appliances Mfg. Corp.
2015.05 - 2016.08
Management Trainee for Sony Store
Avid Sales Corporation
2014.06 - 2015.03
Bachelor of Science in Business Administration Major in Marketing Management -
Polytechnic University of the Philippines
Civil Service Professional Level - 08/01/19
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