ALVIN LEE YEE SING

Key Areas of Responsibility & Duties:

1. Strategic Management & Business Development

• Analyze market trends and competitor activity to identify new opportunities (e.g., new product lines, local delivery service).
• Manage the store's brand, reputation, and community presence.

2. Financial Management

• Oversee all financial aspects, including budgeting, forecasting, and P&L management.
• Manage cash flow, daily cash reconciliations, and bank deposits.
• Control inventory levels to minimize stock-outs and reduce spoilage/wastage.
• Negotiate pricing and terms with suppliers and distributors to ensure competitive cost of goods.
• Authorize expenditures and manage accounts payable/receivable.
• Ensure accurate and timely record-keeping for tax purposes.

3. Inventory & Supply Chain Management

• Place all inventory orders based on sales data, seasonality, and stock levels.
• Manage relationships with suppliers, vendors, and distributors.
• Oversee the receiving of goods, ensuring accuracy of delivery and quality of products.
• Implement and maintain a First-In, First-Out (FIFO) system, especially for perishable items.
• Conduct regular stock takes and inventory audits to identify and address shrinkage.

4. Store Operations & Administration

• Ensure the store is clean, well-organized, safe, and presentable at all times.
• Maintain and troubleshoot store equipment (e.g., POS systems, refrigerators, security systems).
• Manage utility services, leases, and other administrative contracts.
• Ensure full compliance with all health and safety regulations, food safety standards, and local business licensing laws.

5. Sales, Marketing & Customer Service

• Lead by example in providing exceptional, friendly, and efficient customer service.
• Plan and execute in-store promotions, discounts, and loyalty programs to drive sales.
• Build strong relationships with the local community to foster customer loyalty.

1. Sales and Customer Service

• Greet and Engage: Welcome customers, identify their needs, and provide a positive in-store experience.
• Product Knowledge: Maintain expert-level knowledge of the latest smartphones, tablets, smartwatches, and accessories from various brands (e.g., Apple, Samsung, Google).
• Solution Selling: Recommend the right devices and plans based on the customer's lifestyle, budget, and usage patterns ( gaming, photography, business).
• Plan & Service Explanation: Explain and sell mobile service plans (postpaid & prepaid), data packages, international roaming, and insurance/warranty products (e.g., AppleCare+, carrier insurance).
• Handle Objections: Address customer concerns about price, features, or contracts confidently and effectively.
• Closing the Sale: Guide the customer through the decision-making process to finalize the purchase.

2. Technical Support and Troubleshooting

• Device Setup: Assist customers with setting up their new phones, including transferring data from their old device, installing apps, and configuring email/settings.
• Basic Troubleshooting: Diagnose and resolve common software and hardware issues (e.g., connectivity problems, battery life, screen issues).
• Software Assistance: Help customers understand and use device features, operating systems (iOS/Android), and pre-installed applications.
• Triaging Repairs: Assess devices that need repair, explain the warranty or out-of-warranty process, and initiate repair or replacement procedures.

A. Recruitment & Onboarding:

• Job Posting: Assist in drafting job descriptions and posting them on various job boards and social media platforms
• Scheduling: Coordinate interview schedules between candidates and hiring managers.
• Candidate Communication: Send out interview invitations, rejections, and other correspondence.
• Onboarding Support: Prepare new hire paperwork (contracts, forms). Set up new employee files (physical and digital). Assist in preparing onboarding kits and coordinating first-day schedules.

B. Employee Data & Records Management:

• Database Maintenance: Update and maintain employee records in the Human Resource Information System (HRIS) or spreadsheet (e.g., personal details, contact information).
• Filing: Manage both digital and physical employee files, ensuring they are organized, complete, and confidential.
• HR Reports: Help generate basic HR reports, such as headcount, turnover, or attendance reports.

C. HR Operations & Employee Engagement:

• Policy Support: Help update the employee handbook or internal HR policies.
• Benefits Administration: Provide basic support for employee benefits programs (e.g., health insurance, leave management).
• Event Support: Assist in organizing company events, team-building activities, or wellness programs.

• Drove retail sales by providing expert consultations, leading to a consistent exceedance of personal and store sales targets by 5% on a quarterly basis.
• Mastered the entire eyewear portfolio, including premium frames and advanced lens technologies (e.g., blue light, progressive, Transitions), to confidently recommend solutions based on customer prescription, lifestyle, and budget.
• Built a loyal clientele through exceptional service, with 30% of customers returning for repeat purchases and referrals, significantly contributing to the shop's revenue.
• Processed transactions, managed appointments, and handled customer inquiries, ensuring a seamless and positive end-to-end experience.

1. Office Management & Operations:

• Front Desk Duties: Greet visitors, answer and direct phone calls in a professional manner.
• Supply Management: Monitor and order office supplies, snacks, and other essentials.
• Vendor Coordination: Serve as a point of contact for office vendors

2. Communication & Coordination:

• Internal Communication: Help disseminate internal announcements and updates.
• Meeting Support: Schedule meetings, book conference rooms, and prepare agendas.
• Minute-Taking: Attend meetings, take minutes, and distribute them to relevant team members.

3. Data Management & Documentation:

• Filing & Organization: Maintain both physical and digital filing systems.
• Data Entry: Update company databases, contact lists, and employee directories.
• Report Preparation: Assist in preparing simple administrative reports

4. Project Support:

• Ad-hoc Tasks: Provide general support to the team on various projects as needed.
• Presentation Preparation: Help create and format PowerPoint presentations for internal or client meetings.