Alvin Kee
Singapore,Singapore
Summary
Achieved significant operational enhancements and customer satisfaction improvements at Teo Holding Pte Ltd through adept operations management and interpersonal skills. Spearheaded innovative projects, resulting in streamlined processes and strengthened client relationships. Cultivated a culture of excellence, leading cross-functional teams to exceed targets and foster continuous improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Facility Operation and Admin Executive
Teo Holding Pte Ltd
2022.11 - 2024.08
- Boosted team productivity by providing comprehensive training, mentorship, and performance evaluations.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Led change management initiatives to drive cultural shifts towards continuous improvement mindsets.
- Prepared and drafted new policies to benefit company in meeting objectives.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Ensured compliance with industry regulations while maintaining open lines of communication with regulatory bodies.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
Service Technician
Alsco Pte Ltd
2019.08 - 2022.11
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Private Hire Driver
Grab
2012.01 - 2017.12
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Communicated professionally with clients through phone calls and text messages, confirming pick-up times and locations.
- Assisted passengers with luggage, demonstrating exceptional customer service skills in the process.
- Stayed up-to-date on industry trends and best practices to continuously improve performance as a private hire driver.
- Navigated complex routes efficiently by utilizing GPS technology and local knowledge.
Logistic Supervisor
Keppel Logistics Pte Ltd
2005.09 - 2011.11
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained, scheduled and evaluated [Number] employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
Facility Technician
United Engineers Limited Singapore
2010.03 - 2011.09
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Improved overall safety within the facility by identifying potential hazards and implementing corrective actions.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
- Served as a liaison between management teams and external contractors during construction projects.
- Maintained a clean and organized work environment, adhering to company policies and industry standards.
- Drove compliance with regulations, building codes, and health and safety standards.
Management Executive Officer (Events)
Ministry Of Defense (Defense Management Group)
2001.06 - 2007.05
- Increased team productivity by implementing efficient project management strategies.
- Leveraged data analytics tools to make informed decisions about pricing strategies, promotional offers, and inventory management policies that boosted sales figures consistently over time.
- Developed comprehensive business plans, outlining growth opportunities and strategic objectives.
- Negotiated high-level contracts, securing favorable terms for the company to enhance profitability and long-term success.
- Implemented innovative marketing campaigns that drove brand awareness and increased market share.
- Led cross-functional teams to successful project completion, fostering collaboration among diverse departments.
- Strengthened client relationships with consistent communication and proactive problem-solving efforts.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Enhanced operations and implemented technological innovations in collaboration with senior leadership.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Customer Service Associate Supervisor
Royal Sporting House
1999.08 - 2001.02
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
Education
No Degree - Electrical, Electronics Engineering Technologies
ITE Mac Pherson
Mac Pherson Road03.1995
No Degree - GCE 'O'Level
Broadrick Secondary
Kallang Airport Road12.1993
Skills
- Interpersonal Skills
- Operations Management
- Executive Support
- Customer-Oriented
Certification
Facilities Management Course
15th - 17th March 2023
Avanta Global Pte Ltd
Respond to Fire Incident In workplace
8th - 9th Feb 2023
TECS Fire & Safety Training Pte Ltd
Workplace Safety And Health
12th May 2021 - 12 Nov 2021
NTUC Learning Hub Pte Ltd
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Malay
Elementary (A2)
Timeline
Facility Operation and Admin Executive
Teo Holding Pte Ltd
2022.11 - 2024.08
Service Technician
Alsco Pte Ltd
2019.08 - 2022.11
Private Hire Driver
Grab
2012.01 - 2017.12
Facility Technician
United Engineers Limited Singapore
2010.03 - 2011.09
Logistic Supervisor
Keppel Logistics Pte Ltd
2005.09 - 2011.11
Management Executive Officer (Events)
Ministry Of Defense (Defense Management Group)
2001.06 - 2007.05
Customer Service Associate Supervisor
Royal Sporting House
1999.08 - 2001.02
No Degree - Electrical, Electronics Engineering Technologies
ITE Mac Pherson
No Degree - GCE 'O'Level
Broadrick Secondary
Facilities Management Course
15th - 17th March 2023
Avanta Global Pte Ltd
Respond to Fire Incident In workplace
8th - 9th Feb 2023
TECS Fire & Safety Training Pte Ltd
Workplace Safety And Health
12th May 2021 - 12 Nov 2021
NTUC Learning Hub Pte Ltd
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