Alvin Chng
Singapore
Summary
Graduated with a Diploma in Human Resource Management in early 2022, I am looking for a relevant job that allows me to apply what I have learnt and to have opportunities for further training to improve my skillset. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Retail Executive
Luxoticca Asia (Sunglass Hut)
3 2024 - Current
- - Serving customers by helping them select products. - Drove sales through engagement of customers, suggestive selling, and sharing product knowledge. - Greeted and received customers in a welcoming manner. - Responding to customers' questions.
- Collaborated with corporate teams on promotional events, maximizing store visibility within the community.
- Enhanced store appearance with effective visual merchandising layouts and eye-catching displays.
- Addressed customer issues promptly, resolving complaints and maintaining high levels of customer retention.
- Boosted customer satisfaction through exceptional service and personalized attention to client needs.
Retail Executive
Proof and Company
01.2024 - 03.2024
- - Ensured smooth execution of daily operations. - Tabulated overall sales. - Coordinated with bosses to ensure timely stock management at storefront, warehouse and from vendors.
Retail Executive
Luxoticca Asia (Sunglass Hut)
02.2023 - 12.2024
- - Serving of customers by helping them select products. - Drove sales through engagement of customers, suggestive selling, and sharing product knowledge. - Greeted and received customers in a welcoming manner. - Responding to customers' questions.
- Collaborated with corporate teams on promotional events, maximizing store visibility within the community.
- Enhanced store appearance with effective visual merchandising layouts and eye-catching displays.
- Addressed customer issues promptly, resolving complaints and maintaining high levels of customer retention.
Retail Associate
FNA Holdings (Cocoa Tree)
10.2022 - 02.2023
- - Daily duties such as upselling, housekeeping, and cashiering.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
HR Executive (learning and development)
ST Engineering
05.2022 - 09.2022
- - Focused on sourcing, identifying, and hiring specific types of interns in specific school portals and sending resumes throughout the departments in ST engineering that required interns to join. - Processed interns’ profile / portfolio / folders with relevant documents provided to create their profiles within the company. - Ad hoc work like planning / initiating internship programs for their orientation.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Collaborated with managers to identify and address employee relations issues.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Customer Service Crew
BHG
04.2021 - 01.2022
- - Involved in packing of online orders and ensuring customer satisfaction.
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.
Captain
Harrys International Pte Ltd
06.2018 - 06.2019
- Responsible for leading the service crews to deliver excellent customer service and working closely with supervisors to maintain seamless operations at the restaurant.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift.
Retail Assistant
District 5 Pte Ltd
06.2017 - 06.2018
- Involved in promoting and upselling of products to customers and to ensure the cleanliness of the store.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
Supervisor
ABR Holdings Ltd
01.2017 - 06.2017
- Manage the floor control planning and oversee the overall operations of the restaurant.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with kitchen staff to develop new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
Education
Diploma in Human Resource Management - Human Resources Management
Kaplan Singapore
04.2021 - 05.2022
GCE N’Level - undefined
Compassvale Secondary School
01.2007 - 05.2010
Primary School Leaving Examination - undefined
Rivervale Primary School
01.2001 - 05.2007
Skills
Fluent in English / Chinese
Leadership experience
Communication skills
People skills
Problem-solving abilities
Adaptability
Store operations
Merchandise planning
E-commerce strategy
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Keyinterests
- Human Resource Management
- Office Administration
- Customer Service
References
Available upon request
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Japanese
Beginner (A1)
Interests
Human Resource
Business Management
Sales Executive
Supervisor
Assistant Manager / Manager
Timeline
Retail Executive
Proof and Company
01.2024 - 03.2024
Retail Executive
Luxoticca Asia (Sunglass Hut)
02.2023 - 12.2024
Retail Associate
FNA Holdings (Cocoa Tree)
10.2022 - 02.2023
HR Executive (learning and development)
ST Engineering
05.2022 - 09.2022
Customer Service Crew
BHG
04.2021 - 01.2022
Diploma in Human Resource Management - Human Resources Management
Kaplan Singapore
04.2021 - 05.2022
Captain
Harrys International Pte Ltd
06.2018 - 06.2019
Retail Assistant
District 5 Pte Ltd
06.2017 - 06.2018
Supervisor
ABR Holdings Ltd
01.2017 - 06.2017
GCE N’Level - undefined
Compassvale Secondary School
01.2007 - 05.2010
Primary School Leaving Examination - undefined
Rivervale Primary School
01.2001 - 05.2007
Retail Executive
Luxoticca Asia (Sunglass Hut)
3 2024 - Current
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