Customer Service
ALVIN C. DELOS SANTOS
Meat Cutter
Singapore
Summary
Dynamic and results-driven professional dedicated to continuous growth and development, with a focus on contributing positively to organizational success. Seeking a position leveraging expertise in quality assurance while providing opportunities for further experience and advancement. Committed to applying skills in a collaborative environment that fosters innovation and excellence, driving productivity and achieving organizational goals through strategic thinking and dedicated effort. Passionate about enhancing processes and delivering high-quality outcomes that align with business objectives.
Overview
14
14
years of professional experience
Work History
Other Meat and Fish Preparers
SFoods Singapore Pte Ltd
08.2021 - Current
- Streamlined cross-departmental communication to expedite document preparation process, enhancing overall productivity.
- Enhanced accuracy in document preparation by meticulously reviewing and correcting errors before submission.
- Implemented quality control measures for document review, significantly reducing error rate.
- Maintained up-to-date knowledge of industry standards and regulations relevant to document preparation, ensuring compliance.
- Promoted a positive work environment by actively participating in team meetings and providing constructive feedback to colleagues.
- Trained new staff members in document preparation protocols, ensuring consistency in quality.
- Maintained confidentiality of client information by adhering to strict data security protocols.
- Optimized document storage solutions, both digital and physical, for better security and accessibility.
- Boosted team morale and productivity with regular training sessions on new document preparation techniques.
- Improved overall customer satisfaction rates through attentive listening and addressing concerns promptly.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Customer Service Executive
Aquila Technologies Pte Ltd
04.2021 - 08.2021
- Provide accurate information and assistance to customers.
- Follow communication procedures, guidelines and policies.
- Keep records of customer interactions, process customer accounts and file documents.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Executive
Henderson Security Services Pte Ltd
01.2017 - 03.2021
- Welcoming, interacting and engaging guest to provide all the information they needed.
- Responsible for providing high level of customer service.
- To record accurately all relevant information to customers or residents for future correspondence as and when necessary.
- Delivering a comprehensive service to enquiring customers.
- Facilitating forwarding and transfer of parcels involved in dispute cases between involved parties.
- Maintaining a polite, helpful, and professional manner. Making outbound calls to resolve customer complaints and other outstanding issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Supervisor
Dining Room
09.2014 - 09.2016
- Effectively supervises all aspect of dining facility operation, render and implement quality services to Air Force, Navy, Marines and monitor store personnel.
- Follow FIFO of all products and assumes that inventory purchased or manufactured first is sold first and that the newest inventory remains unsold.
- Responsible for the storage of the office warehouse and the registration of goods in and out of the warehouse.
- Able to communicate with internal parties such as ordering and receiving of stocks and supplies.
- Mainly responsible for safeguarding of all company assets such as Food and other equipment, utensils, products and accountable forms in their custody.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor in Kaifan
Pick Yo
12.2013 - 09.2014
- Perform the standard operational procedures (SOP) as stated in the outlet operation manual, and achieve the smooth running of the outlet.
- Ordering and receiving of stocks. Doing daily and monthly inventory.
- Perform the stipulated cleaning duties and maintain sanitation standards and observe food hygiene rules when handling food.
- Date code all stocks and ensure FIFO rotation.
- Operating performance and achieving target daily, weekly and monthly sales.
- Ensure that all the staff will be train and assisting to their job responsibilities.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Waiter
Azteca Mexican Restaurant
02.2012 - 11.2013
- Present menu, take order, suggest and recommend appropriately to the customer.
- Prepare food and drinks in a timely manner.
- Attending basic training and ensure to follow SOP of the company.
- To provide a courteous and professional service at all times and portrays good communicating skills.
- To comply strictly with the F&B grooming standards in terms of hygiene, safety, and health.
- Restock and replenish essential items at the service counter when the stock runs low.
- Handle customer bill and invoice in a good quality service manner.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Secondary School Diploma -
STI
Philippines 04.2001 -
Post-Graduate Certificate - Business Management
KINGSTON INTERNATIONAL COLLEGE
04.2001 -
Skills
Cutting precision
Food safety regulations
Workplace safety
Product presentation
Meat processing
Cost control
Portion control
Knife handling skill
Meat inspection
Food presentation
Safe food handling
Temperature control
Waste reduction
Safety practices
Training personnel
Multitasking and prioritization
Food safety oversight
Problem-solving abilities
Cooking techniques
Customer service focus
Food safety
Sanitation standards
Staff training and development
TRAININGS / SEMINARS ATTENDED
- Training Center/Seminar Provider: International Management Training Centre
- Date: February 16, 2023
- Title: Entrepreneurship and Sales
- Training Center/Seminar Provider: Henderson
- Training Center Date: September 9, 2020
- Title: Handle Enquiries and Request
- Training Center/Seminar Provider: Canadian Institute of Food Safety
- Date: June 2, 2020
- Expires: June 1, 2025
- Certificate Number: CFS-CRT-E-V2-ADE0905001-20200603-1
- Title: Food Handler Certification Program
- Training Center/Seminar Provider: TESDA Online
- Program Date: May 20, 2020
- Title: Providing Housekeeping Services
- Training Center/Seminar Provider: Servsafe National Restaurant Association
- Date: May 7, 2020
- Expires: May 7, 2023
- Certificate Number: 4480263
- Title: Servsafe Food Handler
- Training Center/Seminar Provider: Standout Professional Training Institute
- Date: July 26, 2007- August 1, 2007
- Title: Hotel and Restaurant Food Services
Interests
Knife skill
Food safety
Meat Cutting
Cooking Listening news
Cooking for any food to explore the tasse like healthy food
im listening news update my knowledge in any information regrading what happen daily in others country
REFERENCES
Allan Dalao Head Butcher | +65 88178047
Norwin Dimapilis Nurse | +65 93570006
I hereby certify that the above information is true and correct to the best of my knowledge and beli
Alvin C. Delos Santos
Applicant
Timeline
Other Meat and Fish Preparers
SFoods Singapore Pte Ltd
08.2021 - Current
Customer Service Executive
Aquila Technologies Pte Ltd
04.2021 - 08.2021
Customer Service Executive
Henderson Security Services Pte Ltd
01.2017 - 03.2021
Supervisor
Dining Room
09.2014 - 09.2016
Supervisor in Kaifan
Pick Yo
12.2013 - 09.2014
Waiter
Azteca Mexican Restaurant
02.2012 - 11.2013
Secondary School Diploma -
STI
04.2001 -
Post-Graduate Certificate - Business Management
KINGSTON INTERNATIONAL COLLEGE
04.2001 -