Alvin Ang
Manager Operations
Singapore,Singapore
Summary
Experienced operational leader with a proven track record of spearheading initiatives to streamline processes and increase productivity. Skilled in strategic planning and team management, implementing comprehensive operational strategies to achieve company goals. Recognized for innovative solutions that optimize workflows and improve team performance. Adept at fostering effective communication and problem-solving within diverse teams. Committed to excellence in all endeavors. Extensive background in printer engineering, proficient in troubleshooting complex printer issues and implementing effective solutions. Demonstrated expertise in maintaining and repairing various printer models. Strong focus on building client relationships and ensuring operational efficiency. Seeking a full-time role that offers professional challenges and allows me to leverage my interpersonal skills, effective time management, and problem-solving abilities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operation Manager
Presidio
01.2018 - Current
- Company Overview: Presidio Singapore is the APAC office outside US concentrating in sales and support to corporate businesses for Apple products
- Presidio had a very strong foothold on the local advertising agencies and eCommerce corporate market, supplying all the clients’ IT and desktop publishing products
- Conduct hardware repair and OS related diagnostic
- Tier 2 support on Apple products for corporate and agency clients
- Provisioning of new Macintosh
- Managing staff on daily activities
- Managing, evaluating and reporting on warehouse productivity and key performance indicators
- Ability to produce results, prioritizing objectives and scheduling work to make the best use of time and ensure deadlines are met
- Coordinating the receipt, pick, pack and shipment of materials in line with service level agreements (SLA)
- Ensure material and inventory transactions are accurate and fully completed within SLAs
- Compiling reports on customer stock, managing of costs and supporting account managers to invoice customers for stockholding costs
- Ensuring basic maintenance standards and compliance with health and safety regulations
- Support the local Purchasing & Sales Teams by providing effective, high quality Supply chain solution
- Communicating and coordinating with other departments, teams and customers
- Identifying areas for continuous improvement and implement measures to improve existing work procedures and practices
- Maintain high standards and quality on processes and physical work areas in the warehouse
- Responsible for Transport & logistics partner relationships in Singapore
- Working with EMEA Product Operations on logistics rates and pricing
- Generating FDT Cost Matrix for Sales team to quote and bill accurately
- Cost structure to be developed and shared with account managers
- Management of 3PL partner inventory and relationship for Singapore, Japan & Hong Kong: Review of performance and operational health across all entities
- Monthly reports of ageing inventory
- Engagement with account managers to manage ageing stock and development of plans to sell / write off stock
- Quarterly physical stock take
- Printing Software Knowledge for Proofing and Production: Oris CGS, GMG, EFI Fiery XF, Wasatch, Starproof, Studio RIP, Colorgate, Onix, Screen EQUIOS, KODAK PREPS Imposition Software
- Presidio Singapore is the APAC office outside US concentrating in sales and support to corporate businesses for Apple products
- Presidio had a very strong foothold on the local advertising agencies and eCommerce corporate market, supplying all the clients’ IT and desktop publishing products
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
- Conducted regular performance reviews evaluating team members contributions towards achieving organizational goals.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Manager
Number Nine Technologies
01.2011 - 01.2018
- Company Overview: Number Nine Technologies was established in 2011, dealing with import and export of inkjet materials and consumables for South East Asia region
- Apart from that, the business also deals with consultation on pre-press, press and post-press matters as well as photo market and general printing market
- Supporting local and regional sales in consumables purchase
- Performing technical consultancy for Large Format Printers Photo and Proofing customers
- Problem solving for RIPs and printing software
- Exploring new market for inkjet application
- Contract servicing of inkjet and digital printers
- Quality control of printing materials from suppliers
- Presales consultation on inkjet film solution for flexo market
- Offset CTP production consultation
- Providing corporate domain and infrastructure setup and maintenance
- Number Nine Technologies was established in 2011, dealing with import and export of inkjet materials and consumables for South East Asia region
- Apart from that, the business also deals with consultation on pre-press, press and post-press matters as well as photo market and general printing market
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
Technical Consultant
Epson Singapore Pte Ltd
01.2007 - 01.2010
- Company Overview: Epson Singapore Pte Ltd was established in October 1982 as Epson Electronic Singapore Pte Ltd, a wholly owned subsidiary of SEIKO Epson Corporation, Japan, with the objective of promoting the sales and marketing of Epson printers in the region
- Supporting local and regional sales in technical aspect
- Performing technical consultancy for Epson Large Format Printers Photo and Graphic Art customers
- Assist Regional Service Department for local and regional field service of Epson Large format Printers
- Formulate and conducting technical training for regional engineers
- Taking charge of Thailand’s ProGraphic market
- Studies, planning, implementation and control of Service and Backoffice policies
- Customer satisfaction and customer relationship management
- Selects or approve the selection and training of managers
- Establish lines of control, delegate responsibilities and provides operational leadership in problem solving and decision making
- Works closely with the customers, peers and subordinates to foster a strong working relationship and build strong win-win relationships
- Communicates regularly with management to share critical information, provide performance updates and direction or seek consensus
- Communicates with reporting team to ensure quality delivery, operational excellence, sales growth, cost margins and timelines
- Communicates regularly with Senior level customers, ensuring service delivery exceeds customer satisfaction
- Epson Singapore Pte Ltd was established in October 1982 as Epson Electronic Singapore Pte Ltd, a wholly owned subsidiary of SEIKO Epson Corporation, Japan, with the objective of promoting the sales and marketing of Epson printers in the region
Principal Engineer
ServiceLab Pte Ltd
01.2006 - 01.2007
- Company Overview: ServiceLab Pte Ltd specializes in IT and Electronic Product Service Facility Management for international hardware manufacturers
- We provide a seamless Customer Service Network to the Consumer and Corporate market
- Onsite field service for Epson Lasers and Large Format Printers (Singapore)
- Manage onsite service team
- Manage service centre process workflow
- ServiceLab Pte Ltd specializes in IT and Electronic Product Service Facility Management for international hardware manufacturers
- We provide a seamless Customer Service Network to the Consumer and Corporate market
Senior Support Engineer
Epson Singapore Pte Ltd
01.2003 - 01.2005
- Company Overview: Epson Singapore Pte Ltd was established in October 1982 as Epson Electronic Singapore Pte Ltd, a wholly owned subsidiary of SEIKO Epson Corporation, Japan, with the objective of promoting the sales and marketing of Epson printers in the region
- Onsite service for Lasers and Large Format Printers (Singapore)
- Conduct training for Large Format Printers for regional offices
- Conduct Color Management training for local users
- Epson Singapore Pte Ltd was established in October 1982 as Epson Electronic Singapore Pte Ltd, a wholly owned subsidiary of SEIKO Epson Corporation, Japan, with the objective of promoting the sales and marketing of Epson printers in the region
- Product Experience: All Epson Large Format Printers, Mac OS X, Adobe Photoshop CS2
Systems Engineer
VStars Pte Ltd
01.2002 - 01.2003
- Company Overview: VStars Business (Singapore) Pte Ltd started operations in November 1996 and has since emerged as the leading premier IT Business Solutions & Systems Integrator in the region for Professional Services, Document Security & Management
- Support the IT infrastructure for the Data Center at Philips Singapore
- This includes design and implementation of SAN/NAS solution and backup solution
- Provide evaluation, testing, POC and implementation for company’s solutions
- Government tender presentation
- VStars Business (Singapore) Pte Ltd started operations in November 1996 and has since emerged as the leading premier IT Business Solutions & Systems Integrator in the region for Professional Services, Document Security & Management
- Product Experience: Report2Web, Remote Print Manager for Windows, Authentica, Documentum eRoom, EMC Storage, Veritas, Microsoft Server 2003, Storagetek
Solution Consultant
Canon Singapore Pte Ltd
01.2000 - 01.2002
- Company Overview: Canon Singapore Pte Ltd oversees both regional and domestic activities in Singapore
- It sets the direction for all marketing, sales, service and training activities in the region and manages over 30 independent distributors in more than 10 other countries in South Asia
- Evaluate Canon’s developed Document Management Solutions catering for workgroups and enterprises
- This involved studying its usability, market worthiness and costing for clients
- Provide solution packages for sales needs
- Conduct technical and solution training for both local and regional Canon office
- Regional site implementation of Canon Solution
- Canon Singapore Pte Ltd oversees both regional and domestic activities in Singapore
- It sets the direction for all marketing, sales, service and training activities in the region and manages over 30 independent distributors in more than 10 other countries in South Asia
- Product Experience: Microsoft 2000 Server, Canon imageWARE, Kofax Ascent Capture, iManage, Lotus Domino and Notes R5
Systems Engineer
National Computer Systems
01.1998 - 01.2000
- Company Overview: NCS is the principal IT solutions provider to the Singapore government in the computerization of the Singapore public administration, NCS has helped implement over 1,500 large-scale, mission-critical, and multi-platform projects
- Stationed at National Parks Board HQ set up server farm and coordinate in the setting up of network infrastructure
- Server maintenance, backing up, hardening, assisting in application deployment and troubleshooting is part of responsibility
- NCS is the principal IT solutions provider to the Singapore government in the computerization of the Singapore public administration, NCS has helped implement over 1,500 large-scale, mission-critical, and multi-platform projects
- Product Experience: Microsoft NT 4.0 BackOffice Servers, Cisco Systems switches and routers, Checkpoint Firewall, Unix – HPUX system
Education
PSLE -
St. Gabriel’s Primary School
01.1980 - 1 1985
GCE “O” Levels - undefined
St. Gabriel’s Secondary School
01.1986 - 1 1989
Diploma - Electronics Engineering
Ngee Ann Polytechnic
01.1990 - 1 1993
Bachelor of Science - Business Information Technology
Birminghan City University
01.1995 - 1 1997
Skills
Operational efficiency
Scheduling and planning
Logistics management
Warehouse operations
Decision-making
Operations monitoring
Client relationships
Sales background
Supply chain management
Color management
Software installation
Network connectivity
Advanced diagnostics
Hardware repair
Expert troubleshooting
Device configuration
Workflow optimization
Printer maintenance
Wide format printing
Print quality analysis
Managed print services
Nric
S7349163J
Personal Information
Date of Birth: 11/03/73
Certification
Apple Inc, 11/06/20, Apple Certified Support Professional 10.15
National Service
1st Battalion Singapore Guards Battalion, 1993 - 1995, Scout
Timeline
Operation Manager
Presidio
01.2018 - Current
Manager
Number Nine Technologies
01.2011 - 01.2018
Technical Consultant
Epson Singapore Pte Ltd
01.2007 - 01.2010
Principal Engineer
ServiceLab Pte Ltd
01.2006 - 01.2007
Senior Support Engineer
Epson Singapore Pte Ltd
01.2003 - 01.2005
Systems Engineer
VStars Pte Ltd
01.2002 - 01.2003
Solution Consultant
Canon Singapore Pte Ltd
01.2000 - 01.2002
Systems Engineer
National Computer Systems
01.1998 - 01.2000
Bachelor of Science - Business Information Technology
Birminghan City University
01.1995 - 1 1997
Diploma - Electronics Engineering
Ngee Ann Polytechnic
01.1990 - 1 1993
GCE “O” Levels - undefined
St. Gabriel’s Secondary School
01.1986 - 1 1989
PSLE -
St. Gabriel’s Primary School
01.1980 - 1 1985
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