Altagracia Tan
Summary
Proven professional with a history at Singapore Airlines, adept in crisis management and customer service, enhancing passenger satisfaction significantly. Skilled in defensive driving, sales and maintaining composure under pressure, I've successfully cultivated new customer relationships, boosting sales revenue, and ensuring safety and service excellence across roles.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Taxi Driver
Comfort Delgro
05.2024 - 07.2024
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Passenger Service Officer
Singapore Airlines
Changi Airport
05.2010 - 01.2016
- Handling Priority Check-ins and flights at lounge in transit and departure hall.
- Handling staff and flight related jobs.
- Provided exceptional customer service, leading to increased repeat business and positive feedback from travelers.
- Enhanced customer satisfaction by addressing passenger concerns and providing prompt resolutions.
- Provided support during emergency situations, demonstrating professionalism and effective crisis management skills.
- Assisted in the development of new airport policies to improve overall passenger experience and streamline operational processes.
Sales Executives
Cosmetic Company
Differnet Locations
01.2007 - 12.2009
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Waitress
Restaurant in Japan
Japan
06.2005 - 12.2006
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Nitec In Hairdressing - Hairdressing
ITE
Town2011
O’levels -
Regent Secondary School
West2004
PSLE -
South View Primary School
West2000
Skills
- Patience and Tolerance
- Safety Regulations
- Defensive Driving
- Road regulations knowledge
Certification
Customer Service, JLPT( Language), Excel.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Japanese
Elementary (A2)
Timeline
Taxi Driver
Comfort Delgro
05.2024 - 07.2024
Passenger Service Officer
Singapore Airlines
05.2010 - 01.2016
Sales Executives
Cosmetic Company
01.2007 - 12.2009
Waitress
Restaurant in Japan
06.2005 - 12.2006
Nitec In Hairdressing - Hairdressing
ITE
O’levels -
Regent Secondary School
PSLE -
South View Primary School