AL QUINN MATIONG
Singapore
Summary
Performance-driven sales and customer engagement professional with 15+ years of experience across insurance, banking, and contact centre operations. Skilled in consultative selling, client servicing, and team leadership with a consistent record of meeting KPIs and elevating customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
A & H Team Manager
IRMA Insights Pte Ltd
Singapore
08.2024 - 01.2026
- Lead and coach a telemarketing team to achieve sales and service KPIs while ensuring compliance and data accuracy.
- Develop sales strategies, conduct training, and monitor performance metrics for continuous improvement.
- Prepare campaign performance reports and recommend enhancements to strengthen results.
Insurance Specialist
Prudential Assurance Company Singapore
10.2022 - 08.2024
- Provided tele-advisory insurance and investment recommendations tailored to customer needs.
- Resolved enquiries efficiently and ensured full follow-through.
- Supported sales operations through customer-focused service delivery.
Relationship Manager
UOB
02.2022 - 09.2022
- Delivered financial advisory via phone and email, ensuring FAA compliance and documentation accuracy.
- Strengthened client relationships through follow-ups and needs-based solutions.
- Collaborated with internal teams to resolve enquiries within SLA timelines.
Financial Planner
AXA Insurance
12.2020 - 01.2021
- Conducted financial needs assessments and offered appropriate protection and investment solutions.
- Managed client portfolios while maintaining regulatory compliance.
- Built strong client rapport through clear communication and follow-ups.
Telesales Team Manager
Chubb Insurance
01.2018 - 09.2019
- Managed telesales teams to meet KPIs, ensuring call quality and compliance.
- Provided coaching to enhance sales capability.
- Ensured consistent implementation of service standards and processes.
Telemarketing Team Leader
MSIG Insurance
07.2011 - 12.2017
- Led telemarketing teams in bank-client campaigns, meeting revenue and performance targets.
- Oversaw call quality, compliance, and escalations.
- Supported operational improvements and team development.
Senior Account Development Executive
ACE Insurance
02.2008 - 05.2011
- Conducted high-volume telesales while consistently exceeding KPIs.
- Developed targeted sales approaches aligned with MAS regulations.
- Promoted from acquisition to relationship servicing due to strong results.
AE / Shift Manager / Supervisor
Asia Premier One Source Inc.
01.2003 - 01.2008
- Supervised outbound operations while enhancing quality control procedures, resulting in smoother processes and better team outcomes.
- Led outbound campaigns and achieved daily revenue goals.
- Managed customer accounts to ensure satisfaction and retention.
Education
BSc - Civil Engineering
Garcia College of Technology
Skills
- Sales
- Upselling
- Cross-Selling
- Client Relationship Management
- Customer Service (Phone & Email)
- Financial Needs Analysis
- Tele-advisory & Contact Centre Operations
- Team Leadership
- Coaching
- Compliance (FAA, MAS)
- Documentation
- Reporting Accuracy
Websites
Certification
- SCI Modules: BCP, PGI, ComGI, HI
- Module 5 - FA Regulations
- Module 1B - Securities Regulations
- Module 9 & 9A - Life Insurance & ILPs
- Module 8 & 8A - Collective Investment Schemes
- IBF Certification
Timeline
A & H Team Manager
IRMA Insights Pte Ltd
08.2024 - 01.2026
Insurance Specialist
Prudential Assurance Company Singapore
10.2022 - 08.2024
Relationship Manager
UOB
02.2022 - 09.2022
Financial Planner
AXA Insurance
12.2020 - 01.2021
Telesales Team Manager
Chubb Insurance
01.2018 - 09.2019
Telemarketing Team Leader
MSIG Insurance
07.2011 - 12.2017
Senior Account Development Executive
ACE Insurance
02.2008 - 05.2011
AE / Shift Manager / Supervisor
Asia Premier One Source Inc.
01.2003 - 01.2008
BSc - Civil Engineering
Garcia College of Technology