UI/UX Design
Boon Kiat Aloysius Ng
HR Manager
Summary
Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
12
12
years of professional experience
17
17
years of post-secondary education
Work History
Manager HR (HQ Supply)
Mindef – SAF Army
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Manager (NS Relations & Engagement)
Mindef – SAF Army
03.2024 - Current
- NS management and administration
- Ensuring broadcasting of SAF 100 for NSmen
- Facilitate smooth conducts of the In-Camp Training (ICT)
- Timely submission of ICT requirement to various departments
- Facilitate Regimental and disciplinary matters
- Procurement of unit identity items
- Submission accuracy of award nominations
- Adhering to ISO standards for each ICTs
- Managing customer relationship management system
- Plan Key appointment holder route of advancement
- Mobilisation system owner
- Manages a team of 1 executive and 2 National Service Full-time
- Assistant to ISO facilitator
- Knowledge Management OIC.
Executive (HR-SAF)
Mindef – SAF Army
11.2024 - 12.2024
Head of Planning & Coordination
Multi Mission Range Complex, Certis CISCO Security Pte Ltd
08.2017 - 11.2017
- Managing a team of 6 executive admin staff and 6 range teams.
- VIP management to MMRC complex.
- Utilized data captured in the integrated range system, analyze and ensure the effectiveness of end-to-end user experience processes.
- Ensuring the serviceability of all the 7 ranges and Accounting of all ammunition daily.
- Track and monitor unit’s submissions for range requirement
- Ensuring service excellence and standardisation of documentations.
- Maintaining of range directive and safety procedures
- Certification of the ISO standards
- Generate and conduct in-depth analyses of monthly customer satisfaction reports.
- Manages and team lead of LSS projects to streamline processes based on captured cost-saving data and implemented the cost-saving measures.
- Collaborated with department heads to identify areas of improvement and develop customized solutions for enhanced team performance.
- Created and implemented plan to harmonize, integrate and optimize skill-based training.
- Formalized coaching process and improved staff coaching skills.
- Developed a monitoring dashboard using collected data and established a tracking system for the submission status for the range complex.
- Implementation of the ranges process status via applications.
Assistant Manager, Training and Development
Multi Mission Range Complex, Certis CISCO Security Pte Ltd
09.2016 - 07.2017
- VIP management to MMRC complex
- Utilized data captured in the integrated range system, analyze and ensure the effectiveness of end-to-end user experience processes
- Ensuring the serviceability of all the 7 ranges
- Accounting of all ammunition daily
- Ensuring service excellence and standardisation of documentations.
- Maintaining of range directive and safety procedures
- Certification of the ISO standards
- Generate and conduct in-depth analyses of monthly customer satisfaction reports.
- Manages and team lead of LSS projects to streamline processes based on captured cost-saving data and implemented the cost-saving measures.
- Collaborated with department heads to identify areas of improvement and develop customized solutions for enhanced team performance.
- Created and implemented plan to harmonize, integrate and optimize skill-based training.
- Formalized coaching process and improved staff coaching skills.
Operation Executive
PICO Guards PTE LTD
08.2016 - 08.2016
- Deployment of manpower over 16 different sites
- Crisis management
- Manage client requests.
Assistant Manager, Operation
Multi Mission Range Complex, Certis CISCO Security Pte Ltd
07.2015 - 07.2016
- Hosting VIP visit to the MMRC Complex
- Ensuring End to End processes of the user experience
- Ensuring the serviceability of all the ranges allocated
- Accounting of all ammunition daily
- Track and monitor unit’s submissions for range requirement
- Managing a team of 6 executive admin staff and manage daily manpower deployment for 7 ranges
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted in-depth statistical analyses on data captured during range firing and offered expert advice to clients based on the results captured.
Associate, Operation
Certis CISCO Security Pte Ltd
10.2014 - 06.2015
- Ensure smooth conduct of ranges for the SAF
- Managing a team of 7 to 8 range crews
- Report timely of any incidents to Range Supervising.
- Created, maintained and updated manuals, procedures, specifications and other documents.
- Streamlined report generation process for increased efficiency and faster turnaround times.
- Maintained safety and security by range firing environments.
Specialist Range Operation
Certis CISCO Security Pte Ltd
01.2014 - 09.2014
- Ensure Safety of the range personnel within the range
- Manage inflow and outflow of the personnel.
- Followed all company policies and procedures to deliver quality work.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Evaluated customer needs and feedback to drive product and service improvements.
Financial Planner
Prudential Singapore
06.2013 - 10.2014
- Manages polices for clients.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Educated clients on financial topics and best practices.
- Monitored and updated financial plans to comply with client goals.
- Recommended specific investments to help clients meet financial goals.
- Created financial models to analyze and evaluate investment strategies.
- Advised clients on investments, retirement and estate planning.
- Collaborated with clients to develop customized investment portfolios.
- Helped clients make informed decisions about financial future.
- Presented financial plans and investment recommendations to clients.
Education
Bachelor of Science - Business Analytics
Singapore University of Social Science
Singapore 04.2001 - 05.2018
Diploma in Biotechnology - Biology
Singapore Polytechnic
Singapore10.2010
GCE 'O' Cert -
Regent Secondary School
Singapore12.2006
PSLE (Express) -
Kranji Primary School
Singapore12.2002
Skills
Scheduling Coordination
Accomplishments
- 5 Years Long Civil Service Award, 2021
- Certis Cisco Service Delivery System – Gold Award, 2017
- Certis Cisco Service Delivery System – Silver Award, 2016
- Officer Cadet School (OCS), 2012
- Commission as Second Lieutenants in April 12, 2012
- Basic Military Training Centre (BMTC) School 1, 2011
- Awarded Platoon Best Trainee in July 11, 2011
- Final Year Projects Exhibition SPINNOVEX 2010, 2010
- Awarded Certificate of Commendation, 2010
- National Cadet Corps (NCC), 2003 to 2006
- Awarded Master Sergeant Rank in 2005, 2005
- Awarded Best Cadet Award in 2006, 2006
Skillscapabilities
Chinese, 7, 5, English, 7, 6, Hokkien, 3, 0, SAP, Basic Microsoft PowerPoint, Basic Microsoft Excel, Basic Microsoft Word, Gaussian 98W, HyperChem, Statsgraphic
Leadership Experience
- NDP 22, 2022, Sponsorship manager
- NDP 20, 2020, VIP Management at Padang and Star Vista
- NDP 18, 2018, 2IC of the VIP Movement Management at Float
- Singapore Armed Forces (SAF), 04/12, 02/13, Assistant Staff Officer (ASO)
- Regent Secondary School, 01/05, 12/06, Company Sergeant Major
References
- Mr Justin Chen, ST engineering, Unmanned & Integrated Systems, Division sales lead, Unmanned Maritime Systems (UMS), Justin.anikinchen@gmail.com, 9003 5047
- Mr Shamus Lee, Mindef, SO (TRG POLICY & ANALYSIS) TPPB, G6, Shamuslee@gmail.com, 8751 8655
- Mr Colin Low, Wealth Management Alliance, Head of Investment Research, clo@wma.asia, 9018 8432
Software
Interests
Artificial intelligence
Cyber security
Big Data
Learning and keeping track of the latest technology development
In order to tay current with the latest technology developments, I actively pursue ongoing education through online courses, webinars, and certifications during my available free time. I keep up with innovations and best practices by reading tech forums and practise it with the supporting guide by using search engine such as googles and view youtube video that provide relevant topic.
Engaging with professional networks via social media such as LinkedIn, and hope to be able participate in tech forums in the futures, to helps me exchange insights and experiences with others in the field. I also enjoy hands-on experience by experimenting with new tools and technologies through personal projects or professional work. Additionally, I follow updates from major technology providers to stay informed about new features and best practices.
Timeline
Executive (HR-SAF)
Mindef – SAF Army
11.2024 - 12.2024
Manager (NS Relations & Engagement)
Mindef – SAF Army
03.2024 - Current
Manager HR (HQ Supply)
Mindef – SAF Army
03.2024 - Current
Head of Planning & Coordination
Multi Mission Range Complex, Certis CISCO Security Pte Ltd
08.2017 - 11.2017
Assistant Manager, Training and Development
Multi Mission Range Complex, Certis CISCO Security Pte Ltd
09.2016 - 07.2017
Operation Executive
PICO Guards PTE LTD
08.2016 - 08.2016
Assistant Manager, Operation
Multi Mission Range Complex, Certis CISCO Security Pte Ltd
07.2015 - 07.2016
Associate, Operation
Certis CISCO Security Pte Ltd
10.2014 - 06.2015
Specialist Range Operation
Certis CISCO Security Pte Ltd
01.2014 - 09.2014
Financial Planner
Prudential Singapore
06.2013 - 10.2014
Bachelor of Science - Business Analytics
Singapore University of Social Science
04.2001 - 05.2018
Diploma in Biotechnology - Biology
Singapore Polytechnic
GCE 'O' Cert -
Regent Secondary School
PSLE (Express) -
Kranji Primary School
Similar Profiles
Wei Lun CHEKWei Lun CHEK
Commanding Officer, 41 SAR at MINDEF SAFCommanding Officer, 41 SAR at MINDEF SAF
Arwan ZafranArwan Zafran
Platoon Commander at SAF, MINDEFPlatoon Commander at SAF, MINDEF
Koa Jia TongKoa Jia Tong
RSAF Regular at MINDEF SAFRSAF Regular at MINDEF SAF