ALOYSIUS KWAN
Summary
Resourceful Outreach manager with 2 years of experience coordinating and monitoring community outreach activities. Develops and executes outreach strategies and action plans based on organisation objectives and priorities with goal of increasing organisation visibility. Strong focus on data and analytics to drive targeted activities and return on growth efforts.
Overview
8
8
years of professional experience
Work History
Outreach Manager
People's Association
09.2021 - Current
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building and coaching.
Assistant Projects & Events Executive
SAFRA
09.2020 - 09.2021
- Monitored event budgets and used resources efficiently and effectively.
- Monitored social media and online content to keep message consistent with each project's mission.
- Organized entire project lifecycle communicating progress, needs and resolutions with entire team from start to finish.
- Completed multiple tasks simultaneously to optimize project completion.
Senior Events Executive
The Masterplan LLP
09.2018 - 09.2019
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported team members and volunteers.
Constituency Management Executive
People's Association
09.2015 - 09.2018
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assessed community needs and identified resources for social and community service programs.
Education
Bachelor of Arts - Tourism and Events Management
Murdoch University
Singapore2018
Diploma - Nutrition Health and Wellness
Singapore Polytechnic
Singapore2013
Skills
- Staff Development
- Volunteer Management
- Community Organization
- Family Outreach
- Project Development
- Team Development
- Outreach Strategies
- Event Organization
- Adobe Software Proficiency
- Microsoft Software Proficiency
Accomplishments
- Supervised team of 14 staff members.
- Achieved high onboarding rates by assisting with ground efforts and coaching with accuracy and efficiency.
- Management of merchants and assisting with troubleshooting.
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Outreach Manager
People's Association
09.2021 - Current
Assistant Projects & Events Executive
SAFRA
09.2020 - 09.2021
Senior Events Executive
The Masterplan LLP
09.2018 - 09.2019
Constituency Management Executive
People's Association
09.2015 - 09.2018
Bachelor of Arts - Tourism and Events Management
Murdoch University
Diploma - Nutrition Health and Wellness
Singapore Polytechnic
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