ALONA ALMONTE
Cainta
Summary
Quality-driven administrative professional with solid background smoothly handling high-volume workloads. Prepare documents, mail packages, and organize schedules to support team needs. Good database administration and customer relations abilities. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
19
19
years of professional experience
Work History
Sales Administrator
Marriott Vacation Club
07.2022 - Current
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Recorded accurate and efficient records in customer database.
Sales Administrative Supervisor
DKSH Philippines Inc
07.2016 - Current
- Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures
- Covered daily office workloads through effective staffing and resource coordination
- Resolved customer complaints and answered customers' questions regarding policies and procedures
- Prepared thorough reports based on skilled compilation and distillation of related data
- Generating PO against supplier quotation and tally PO with supplier invoices
- Preparation of Purchase Orders to suppliers
- Preparation of Sales Invoice
- Follow-up payments from customers
- Tracking orders to suppliers
- Manage and make travel arrangements of clients
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Processing monthly expense and claims submissions
- Provide Administrative and PA support to the General Manager
- Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in organization and employees.
Service Coordinator
DAKILA TRADING CORPORATION
07.2010 - 12.2015
- Established short- and long-term goals for service team
- Scheduled internal and field service resources through dispatch portal
- Optimized time and resource utilization through successful coordination of service resources
- Managed client expectations through open communication about service request statuses
- Processed service requests arriving by email, direct client input, and manual data entry
- Kept and managed service log to track efficiency and time to completion for each project
- Assessed service needs through telephonic, web-based, and face-to-face discussions
- Monitored resource schedules to verify prompt entry and response to service requests
- Created and maintained accurate, complete, and organized paperwork for service personnel
- Kept team ready for daily demands with effective level of tools, equipment, and replacement parts
- Inspected and monitored work areas, examined tools and equipment, and provided employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules
- Achieved work objectives by prioritizing jobs, organizing schedules, and coordinating assignments
- Oversaw contracting process, including evaluating and accepting bids and monitoring work
- Maintained equipment in good working order with regular preventive maintenance
- Determined schedules, sequences, and assignments for work activities based on work priority, quantity of equipment, and skill of personnel.
Data Encoder
Metro Bank Corporation
05.2005 - 10.2005
- Maintained encoding station by conducting initial set up, changing labels and handling breakdown at shift end
- Scanned documents, receipts, and labels to add data to computer system
- Verified documentation necessary to complete claims
- Investigated accounts to gather information using variety of accessible databases
- Prepared accurate and timely billing claims with correct procedure codes
- Reviewed incomplete data and deciphered missing pieces to finish records
- Checked daily data entry for completeness and accuracy of encoded information
- Coordinated document routing by assigning keywords and verifying transmission
- Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.
Education
Bachelor of Science and Business Administration -
University of The East
10.2000
The Job Training (OJT) Practicum -
Bank of The Philippines Island
02.2000
Security of Tenure -
University of the East
02.2000
Beasa High School -
03.1995
Culasi Elementary School -
03.1989
Skills
- Database administration
- Schedule maintenance
- Spreadsheet tracking
- Event planning
- Hospitality and accommodation
- Word processing
- Recordkeeping
- Coordination
- Task prioritization
- Time management
- Multitasking
- Report Generation
- Sales Support
- Production Support
Accomplishments
- Customer Assistance.
- Worked with company systems such as Live Support and diligently completed assigned task, working overtime as needed.
- Customer Service.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Customer interface.
- Assisted over the phone regarding store operations, products promotions, and orders.
Additional Information
Character References Carlo Dominic Cortez Assistant General Manager, HEC DKSH Philippines, Inc. Eileen Choo Assistant General Manager, Technology DKSH Technology Sdn Bhd
Languages
Fluent in English and Filipino
Hobbies and Interests
- Volunteering
- Reading books
- Travel with learning's
- Skilled in major relevant computer applications like /MS word, MS Excel
Timeline
Sales Administrator
Marriott Vacation Club
07.2022 - Current
Sales Administrative Supervisor
DKSH Philippines Inc
07.2016 - Current
Service Coordinator
DAKILA TRADING CORPORATION
07.2010 - 12.2015
Data Encoder
Metro Bank Corporation
05.2005 - 10.2005
Bachelor of Science and Business Administration -
University of The East
The Job Training (OJT) Practicum -
Bank of The Philippines Island
Security of Tenure -
University of the East
Beasa High School -
Culasi Elementary School -
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